• Good Game

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Overview

Good Game has a rating of 1.25 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Good Game most frequently mention customer service, real money, and big farm problems. Good Game ranks 148th among Mobile Applications sites.

  • Service
    19
  • Value
    17
  • Shipping
    8
  • Returns
    9
  • Quality
    18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service as well as over priced items in the game.
How would you rate Good Game?
Top Positive Review

“Goodgame for a reason!”

elliotell N.
8/11/15

Hiya, gang! I am Elliotell333 on USA 1 on Empire, and I absolutely adore the game. I have been playing for a good long while and will be for a much longer time. They have a great support team and have helped me out many a time, a good forum with helpful community managers, and a great game full of good features. Regards, E

Top Critical Review

“Good Game Empire isn't that gud :(”

Robert W.
4/12/23

This game sucks. Long waiting times! Pay2win! Fomo abuse and other dumb psycho tactics. More like Good Game ASSPire!

Reviews (64)

Rating

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Reviews that mention popular keywords

customer service (11)
Thumbnail of user riesenwildschwein
1 review
0 helpful votes
April 12th, 2023

This game sucks.
Long waiting times!
Pay2win!
Fomo abuse and other dumb psycho tactics.
More like Good Game ASSPire!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyg533
1 review
0 helpful votes
February 12th, 2023

So, I made a account some time ago. When I wanted to log back in I simply couldn't. In fact I got banned... I was told to go to my email for more information, nothing that I found. I wrote an email to 'Goodgame' Empire, nothing ever heard of them. I put some money into the game yet it got me banned.
My conclusion is that the Goodgame empire devs need to go to prison because they are simply scamming you, also with the 'reductions' of the ruby's which makes you spend money, in return to get banned for no reason.

Thumbnail of user carolk1677
1 review
0 helpful votes
April 6th, 2023

I have played this game for more than 2 years. There are so many bugs that the game has. A player can file a report but no changes in the game at all. Their support team absolutely does nothing. Every update comes with more bugs to add to the list of problems.

Tip for consumers:
Beware of using real money.

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Value
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Thumbnail of user elliotelln
1 review
5 helpful votes
August 11th, 2015

Hiya, gang!

I am Elliotell333 on USA 1 on Empire, and I absolutely adore the game. I have been playing for a good long while and will be for a much longer time. They have a great support team and have helped me out many a time, a good forum with helpful community managers, and a great game full of good features.

Regards,
E

Service
Value
Returns
Quality
Thumbnail of user camerons333
1 review
0 helpful votes
June 12th, 2022

The 70 million might point folks (ruby whales as they are called) blast you daily even though you are under 5 million might points and spending money like mad to either a) open gates to prevent damage, b) go under the "bird" which takes 24 hours to come into effect and takes you out of the game or c) try to build defenses to contain the damage coming from 12,000 strong attacker hits.
GGE has failed to put some code of conduct to prevent those trying to play reasonably from being blasted into oblivion. This is a simple programming issue. Large might point players should be prohibited from hitting us "minnows" This is why me and my friends are quitting the game. The bullies and stalkers are alive and well on GGE and they justify their actions with nonsense phrases such as a) its a war game so too bad you are small and vulnerable and b) open your gates (which costs a lot to do every day). How can you grow with this constant bombardment GGE?
Stupidity on steroids

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Value
Quality
Thumbnail of user kittenl
1 review
1 helpful vote
April 8th, 2022

Ad infested paid to win game nobody should play in 2022. It used to be relatively interesting, but now it's just full of ads and predatory pop ups

Tip for consumers:
Don't.

Products used:
Rubies.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackw858
1 review
1 helpful vote
September 30th, 2021

In past (past 5 years) this was a fun game and a reasonable monthly budget allowed players to remain competitive. Unfortunately the recent massive offence bonuses that are being awarded to the mega spenders has made the game a waste of time and real money for the masses. Long time players are exiting the game at an alarming rate or putting their accounts into dormancy mode. My advice to GG is fix this immediately and get the word out you agree and are fixing the problem. A 254% courtyard attack bonus with 11 waves allowing 12,000 attack troops is blatantly unfair when a defending castle is in defence mode and castle wall bonuses are up and running causing double losses on purchased vet defence!
My advice To GG …address your customer service complaints on a timely basis :)

Tip for consumers:
Wait and see if they improve things

Products used:
Online Game

Service
Value
Shipping
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Thumbnail of user romanp96
1 review
0 helpful votes
November 25th, 2021

If I had the type of employees working for me that GGS employs in customer support they would be immediately walked out the door and receive bus fare with directions to the nearest welfare office so that they could start collecting their food stamps.

They are condescending and not helpful at all.

Tip for consumers:
Spend your money with a firm that values your patronage.

Products used:
Big Farm

Service
Value
Quality
Thumbnail of user henkt3
1 review
1 helpful vote
August 8th, 2021

Good game moderatoren are biased unsportsmanlike people unfortunately given how unfairly they are being treated. A good friend went into battle with the robbery knights with 600 soldiers. Result 111 losses won the fight. But unfortunately he only came back with 50 soldiers, so he's not right. Also the exchange of gold to silver is not correct

Thumbnail of user sm481
1 review
6 helpful votes
April 12th, 2020

All i wanted was a free animation software, and now I cant go five $#*!ing minutes without this bull$#*! game coming up in a popup window. Thanks a $#*!ing lot. Shut down your studio forever, you do not deserve any profit you turn from taking advantage of other's mistakes. I thought I had downloaded a trustworthy application. Go $#*! yourself.
-an angry animation student

Thumbnail of user robertb4201
2 reviews
4 helpful votes
January 7th, 2021

The game is full of Ads, you have to pay to remove. In game rewards don't reflect players efforts or payments. The game rewards, and looks after big spenders. Game full of bugs, intimidation, threats, and risks to losing all if you don't play as others want.
Support doesn't enforce T&C, and game is full of multi accounts and pirate accounts, designed to dominate the server's, and other players. Support guilty of banning players without question, or proof of offence, and if you complain about others. Game is dying, on servers and the company just opens new alternative servers.
Terrible game and not one for any non adults due to some content in chat and messages, game wanst continuously feeding with cash and time, and can become addictive for all the wrong reasons.
LEAVE THIS GAME ALONE. A German game at its worst.

Thumbnail of user am10506
1 review
12 helpful votes
August 31st, 2017

BIG FARM GAEM: They dont care for the players, but just for their money. Any upgrades they do, anything that they do to enhance the gameplay or its performance, they serve one purpose: to grab your money. And they start, buy addicting you to this from the beginning. Stay away, or just play it for a little relaxation. Just that.

Tip for consumers:
DO NOT BUY GOLD!!!

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Value
Quality
Thumbnail of user brittanyu
10 reviews
15 helpful votes
November 10th, 2011

Great social game website! It offers: Mafia, Farmer, Fashion, Empire, Cafe, Disco, Poker:)

Fashion and Empire are the best... good way to kill time and requires absolutely no brain power whatsoever :P

Thumbnail of user vickyk102
1 review
0 helpful votes
October 17th, 2022

Game is set up to be free and enjoy building castle, then gradually you have to buy rubies to stay competive in the battles, kingdom league plays, unfair /disadvantageous of players. For instance new kingdom players are supposed to start at zero points and as soon as you start competing 3 *4 names will pop upin front of you with so high point advantage that you can't possibly win or even get close to ranking in the upper top, even if you play 24/7.
And always buying more rubies to have soldiers to compete, always challenges to upgrade castle, more ruby buying! Always having to buy "bread " to feed army, you guessed it buying only with rubies. If you have 100.00 a week to spend, great. And their forum is from 2013-2015 discussions, no answers to instructions of different aspects of game. Help support is nil to none except to send you to resourse info or forum that has no answers to your questions.

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Value
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Thumbnail of user jennym445
4 reviews
6 helpful votes
April 16th, 2021

Ok, I signed onto this game around their second year in business. YEARS of playing. It was fun. Until... there is a building called the lab. It took a very LONG time to upgrade enough to make free feed. HOURS and HOURS to build up enough game cash for each upgrade, not to mention some of those upgrades take days to complete. Over the years this game added more and more competitive events. To be good at those, players opted to pack in as much production as possible, less space for deco which improves happiness and reduces cost to keep feeding/planting etc. The free feed you can make in the lab is hugely important for this type of play. Well without any warning they changed the lab. Added some other thing you can make now, don't care, but free feed? I'd have to upgrade the thing another SIXTEEN LEVELS just to get what I already worked so hard to have.

So their forum board has been exploding with complaints. At first the mods there said the team isn't happy with this either, leading everyone to believe they might undo this horrid change. But no. For over a month at least now, they have flat out been ignoring everyone. Players I've known for a long time lost all interest, some left the game for good. I have three big farms, run two teams, we all pretty much agreed to NOT participate in those intense competition type events anymore. Most players in my teams haven't even been checking in much since this change. I played every day, usually twice a day, but haven't even been checking in but every few weeks, mainly to see if they ever listened to people. Seems they have no plans to put back what they ruined. The fix could be so easy too. Put the lab back to what it was, create a new building to make new stuff. Easy right? Just say this was a mistake, sorry and fix it. Everyone I'm sure could live with that.

But I doubt anything will be put back. Old time players like me will just move on out, and newbies won't know what they missed.

Well one last word... this is not their first huge blunder. EVERY SINGLE NEW EVENT they have EVER rolled out comes packed with bugs, glitches, or just bad math. (costing more to make something then just selling the raw ingredients would earn is just stupid. Buy a 3 dollar calculator before releasing bone head stuff like this.)

So if you DO decide to try this, be warned. NEVER BLOW GOOD REAL MONEY on a game that clearly is only in it for their own greed. They can and will, usually without warning, up and change something regardless of how much time, or even real cash you put into upgrading what you had. I've seen them pull this stunt over and over.

Finally I'm done with this dumb game. Bait and switch, then ignore your players/customers? NO! Don't spend one red cent on this game and you won't be too disappointed when what ever you upgraded, how ever you spent days, weeks, months improving something, only to have them up and change things, well if it was free, all you lost was time. That's the way I look at it. It was fun while it lasted, but the thrill is gone.

Tip for consumers:
Trust me, do NOT spend hard earned money on this to buy "gold." They will up and change things and you WILL feel cheated. It's totally possible to play for free. Then when things turn sour, like they did for me, you won't fee so cheated.

Products used:
Online game

Service
Value
Quality
Thumbnail of user dulcano
1 review
4 helpful votes
September 5th, 2020

This company refuses to deal with problems that are of its own making - we now have sexual harrassment with abusive and threatening communication being accepted by GGS. There is inbalance of play, they do not back up their Terms of Service and ignore game bugs with a shrug-off response. Players seem to be able to make multiple accounts just to be able to drive other players out of the game - for fun. Makes it now quite an unpleasant game to be in. With upgrades over the past 2 years it has turned what at one time was a decent game into a moneymaking scam - if you want any decent rewards then either play 24/7, or pay. And the insults and abuse from unpleasant players is not controlled even when reported with proof by several players.

Thumbnail of user ericc47
3 reviews
3 helpful votes
October 17th, 2013

Great Games, i'm a big fan of goodgame galaxy. To try, use a lots of resources (flash games) and sometime you need to close et restart de the because it's slowing down.

Thumbnail of user georgec644
2 reviews
9 helpful votes
May 8th, 2020

Goodgame Studios are careful to stay within legal bounds in terms of gambling features and misleading advertising within the game - but that leaves a whole lot of room for bombarding players with "1 time only" specials and a host of "game of chance" features which only barely escape gambling legislation because the legal definition does not include in game currency (which, of course, is usually bought with real money!). It is one of the most money focussed games I know of and certainly falls into the "pay to win" category at high level.
Recommended strategy is to decide what you consider to be a reasonable and affordable budget and stick to it - potential for spending is enormous if allowed to get out of control.
Alternatively you can just play up to lvl50ish - which need not involve any spending at all - then allow the account to fall into disuse and restart playing with a new player name. This is the option I would recommend for young players, they can learn how the game works and what is or isn't worthwhile in terms of potential spending so that, if they decide to continue to higher level when a more mature, they will be getting best value from any purchases.

Thumbnail of user laniero
1 review
12 helpful votes
December 21st, 2017

The manager, Dennis, has destroyed this game. The company laid off 200 people and brought in an idiot manager who is trying to make this a war game. Bad decisions all around. Game is really bug filled and all problems are blamed on the players. Hard to keep coops going as people are leaving and not coming back. Play for free, but don't use any real money... they'll steal it. Horrible customer service.

Thumbnail of user arminl5
1 review
2 helpful votes
July 23rd, 2020

I had started Good Game Empire about 16 years ago. They had then a few Outfits for your commanders and castellans but very Expensive so most Players got there Equipment from attacking Towers. Today they are pretty much Obsolete, you can Win some in Events but it cost you, you can level the relic items you get but it cost you. Then we may had one Offer a Week, today there are several Constantly. If you want to go on a Shopping Spree you can Spend every day Thousands of Dollars but that would be insane but Players that spend Hundreds and Thousands every Month are pretty common now. Of course you don't stand a chance against them and with the constant offers for up to 4 more Waves ( for now, I am sure they will come out with more waves) even if you have 100k defenders in your Castle it is Costly to defend. So to cut it Short, this Game has very little anymore of a Game, it has become to some a second way of Life and identity and they pay large sums to get there daily fixes of being a " badass| and Strong feared. I picture myself them in real Life as very weak and insignificant beings because nobody in there right Mind would pay so much Money in a Game CONSTANTLY and when you quit you have NOTHING. You cannot sell it, even if you find someone stupid enough to take the chance of Buying your Castles, nobody is giving you not even remotely of what you put in and if GGE finds out then that Account is closed and that fool who bought your stuff walks away empty handed because it is against the Rules to Buy and Sell your Accounts. GGE wants your Money, you quit and another comes and the Money Pit continues. My Advice, Stay away

Thumbnail of user kylea325
2 reviews
0 helpful votes
September 2nd, 2020

It sucksssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

Thumbnail of user jesset124
1 review
4 helpful votes
October 12th, 2020

Goodgame empire is a game where you build an empire. For those of minimum knowledge of the game, you will think you can play strategically to win. It will give you a great advantage. However it took myself to build from start, $8,000 to dominate the rankings of the largest English server (top 3 without negatives). However that wasn't enough to stay there for long. It took a matter of myself being away from the game for 2 weeks to drop outside the top 10.

The game has been catered to players that spend money, so much that a player that does not spend money, but had a good skill ability is most likely the perfect candidate to be attacked. They have the ideal amount of defender to gain the most glory, but they don't hold the correct items to defend themselves. Ensuring without alliance support, they will be crushed.

To say the least, it's a horrible game. Spending $1000/month is not enough to keep you at the best possible place at all times. Even $2000/month wouldn't keep you there.

Thumbnail of user marcc139
1 review
2 helpful votes
April 2nd, 2019

Heads up... GOODGAME BIG FARM is a RIPOFF... They take your money and
Don't deliver what you bought then when you dispute it they close your
Account and take your money... Losers!

Thumbnail of user sethh30
1 review
12 helpful votes
March 22nd, 2016

Goodgame Big Farm was fun for a while. I can live with some bugs and glitches. However, when they willingly bait-and-switched an Easter decoration I initiated a Paypal dispute and my account was immediately banned in retaliation. This is an unconscionable practice, and only led to me initiating full-blown claims (disputes give the seller a chance to resolve without actually demanding the refund) on all transactions, which I will win after what they did.

Tip for consumers:
My best tip is DON'T use the site.

Service
Thumbnail of user paulaf174
1 review
1 helpful vote
August 19th, 2020

At the end of the New Horizons event I did not get my advertised awards. When I put in a support complaint I was not given satisfaction. Now, on all events I take screen shots during the last 2 min of the game of my ranking as well as screenshots of the awards for that ranking. I make sure to include the date and time on my screen in the screenshot. If tokens are involved, coins, troops, etc. I also take screen shots of my current inventory of those items. It is VERY sad that gge is not more reliable and gamers must protect themselves from gge rip offs!

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