Good Game Questions & Answers

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Why are bug in the system always at the cost of the customer?

asked by Mervyn P. on 4/21/16

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why after a few days of buying stuff my acount was suspended all the money and time i was cheated out of a product they disalow me to use after i paid
How do you get a response from support? I went to change password and was sent email to do so. Typed in new password,typed in a second time and submitted.Screen said password successfully changed. Went to login and get username or password wrong.Haven't been able to login since.That was 8 days ago.Got original rebo response they needed more info.Sent.Nothing.Requested ticket status.Nothing. What else can you do? Hundreds of US dollars spent and can"t get into the damn game!All this because I wanted to protect my account and change password? Does it always take this long?
Whyis goodgame empire so very expensive game to survive on and you need to be online everyday. Problems are generally not dealt with(tickets just ignored) unless same bug for a lot of players. Then problem fixed at the cost of the player.
When are you going to address the lag problems you have worldwide? When are you going to stop gouging your customer base? When will you have a support staff that is responsive in a timely fashion including on weekends and address all the issues/answer all tickets? When are you going to give a single damn about your customers?

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