Good Game

The game isn't bad, it's customer service that ruins it. For one thing, endless updates which nobody wants or asks for - which would be fine if there werent a hundred bugs that popped up every time, that they almost never fix, and other issues with the game that they haven't addressed in years. This is also the only company I've ever purchased something from that will actually accuse you of lying and flat out refuse to help you. If you lose soldiers due to one of their problems, you will have to prove it and most of the time you can't because who in their right mind constantly takes screen shots while they're playing on the off chance that something will go wrong and customer service wont do sh*t to help you. Then even if you do provide proof, if their "records" don't back up your claim, they'll accuse you of lying and tell you to keep on walking. On top of that, accounts get hacked into and they do nothing to help, instead they accuse us of giving out our passwords.

Good game, horrible customer service. Doesn't matter if you play for free or spend thousands of dollars (which many do).

GoodGame Studios should be called 'BAD Game' Studios for the way they manipulate their customers. They draw them in on so called "free play" then make it impossible for to enjoy the game without spending money on it or spending all your time online. What a very poor excuse for a business to take advantage of their customers like that... There account creation page should contain a WARNING label that clearly says 'Play At Your Own Risk'! Good Games Empire, allows rich customers to "BUY" their way to the top of the food chain and decimate the non-ruby buying players. I'm switching my online gaming choice as well and will NEVER recommend GoodGame Studios to anyone!

This game sucks.
Long waiting times!
Pay2win!
Fomo abuse and other dumb psycho tactics.
More like Good Game ASSPire!

The Four Kingdom game starts off ok at lower levels, but GoodGamesStudios have set it up so as you get into the higher levels and more to lose, you have to buy mega-loads of rubies to continue playing and the game becomes very addictive, some players having to spend hundreds of dollars to remain competitive. My worst complaint about GoodGamesStudios is that the Empire: Four Kingdoms Game is riddled with bugs that make you lose all of your troops very quickly so you have to buy rubies to get more! When contacting support, and clearly explain the problem, the support people claim ignorance and expect proof (ie. A screenshot of the problem with my phone) that there's a problem. Many people lose everything because of these bugs, but as long as GoodGames Studios are making money... they do nothing! I know of many players that spend hundreds of dollars building their castles and armies, only to give up, because GoodGames raised the price of resources and made it much harder to get by without Rubies. Overall... while it was fun to start with... GoodGames has ruined it for everyone because of their blatant greed, ignorance of bugs that spoil the game. Unless you want to spend your pay packet... don't bother!

After 2 weeks and many emails about Big Farm, a reply to my missing 200% gold bonus appeared!
"Regarding your concerns about a 200% bonus, I have checked our records and have found that although there were offered available on your account at these times, there was no offer that had any gold bonuses." So in effect, Goodgames are saying that I am an idiot to think that a purchase of Gold plus 200% means that I was getting 200% more Gold?!
Goodgames never explained why the 200% wasn't related to the gold purchase nor what the 200% bonus actually meant?! Paypal are hopeless as they just send back an email saying they have reviewed my claim without any details of what they actually did or of any reply by Goodgames!? Obviously Paypal does not care what fraud Goodgames commits as long as they are getting their share of the money. To challenge their review you have to go through the whole process of another claim... their hope is that you give up!
I have wiped the game as a purchase with a 200% bonus means that I should be getting 3 items for the price of one... or has the meaning of 200% bonus changed over the years?
There is too much fraud on the internet and people running Paypal and Ebay give far too much protection to these fraudsters such as Goodgames!

Empire Four Kingdoms: they release patches before fully testing. Code is always buggy causing in game issues. Their policy is to not provide correction or restitution for their buggy code/game issues, but they will gladly keep take your money and refuse to refund. You will have to fight with google or your bank for refunds!
Submit a ticket to customer service/supprt: waiting 6 to 7 weeks, Customer service's answer is and always will be, "No, that... issue has not been reported and we do not have any issues". Yet the forums are riddle with compliants of... said issues. You provide customer service a direct link to the forums complaining of... said issue and customer service's response is, " No we do not have that problem, nothing in our Databases show any issues". You will not be provided a replacement for your in game lssue/losses!

After enough people have complained on the forums,... said issues are stated as known issues, blah. Blah. Blah. We are working on the issue. Yet customer service ignores ticket request when a form of reimbursement is asked for.

I could go on and on. Dont waste your money on this game.

Goodgame studios is CRAP.

I have played GGE for quite some time and achieved a high Legendary Level (level past the max level 70). I recently quit after Goodgame Studios (GGS) failed to respond to repeated support requests. Here is a partial list of complaints:

- Loses troops when moving from outer kingdoms to Green (main) kingdom unless you use time skips or rubies to move the immediately;
- I spent over 1 million coins on the Technius to upgrade equipment before logging off. After logging back on found none of the upgrades were any longer on my equipment, and all the coins I spent were still gone;
- Food consumption rates have been increased to require you to farm (grind) more;
- Have lowered the payout of coins from attacks on Sam's and Nomads making farming more necessary than ever before;
- Support is non-existent. If you complain, they will ban you from the game and/or forums;
- I made a large ruby purchase prior to the crash. When it came back, the rubies were gone. I sent a copy of my receipt to Support. They refused to refund my money since I was unable to prove I did not spend the rubies. When I challenged through my CC company they locked me out of the game.

They are constantly updating the game making the purchase of rubies a necessity to remain competitive. Players who pay to play cannot be defeated by non-paying players through the use of God/SuperGod Commanders and Cast's.

In short, this game is no longer about strategy and teamwork. It's about how much money they can squeeze out of the players. You've been warned.

Advertised as a free to play game, this is probably the best (worst) example of how a free-to-play game can monetize itself. As someone who has played free-to-play games before and never been tempted to make purchases, I have made several with GoodGame Empire and I warn everyone to stay away from it.

The game starts of relatively innocently. Goodgame studios use psychological tactics that trap you in to the game. There are many people who feel addicted to Goodgame Empire and will not leave because of the commitment they have already made and the community they are in. Goodgame Empire uses a slow process of conditioning players to accept that spending money is a good thing, until you get to a point where you either need to spend vast sums of money to win or accept defeat. Players have spend thousands on this game!

Goodgame Studios do not listen to their customers. They do not even listen to their big spenders and it often takes large acts of defiance on their forums and well organised purchase and game-play boycotts to get incredibly unpopular decisions reversed. Bugs are rife within this game. Individual losses and frequent down time of in-game events are frequently ignored by the developers. Sometimes we may receive an empty apology but this is it.

Updates come in thick and fast. The game changes on a weekly basis with more and more features geared towards those players who are willing to spend hundreds on the game. I do not exaggerate! The gap between those who play for free (and those who spend a little) and those who spend a lot if ever widening.

The community is fun to be around but if you want to do well, you need to spend a lot of time on the game. So much so, it has become a chore for most people who merely go through the various motions in order to keep their account ticking over.

If I knew what I do now, I would have NEVER started playing Goodgame Empire. Avoid this game and any other game made by Goodgame Studios like the plague.

I had started Good Game Empire about 16 years ago. They had then a few Outfits for your commanders and castellans but very Expensive so most Players got there Equipment from attacking Towers. Today they are pretty much Obsolete, you can Win some in Events but it cost you, you can level the relic items you get but it cost you. Then we may had one Offer a Week, today there are several Constantly. If you want to go on a Shopping Spree you can Spend every day Thousands of Dollars but that would be insane but Players that spend Hundreds and Thousands every Month are pretty common now. Of course you don't stand a chance against them and with the constant offers for up to 4 more Waves ( for now, I am sure they will come out with more waves) even if you have 100k defenders in your Castle it is Costly to defend. So to cut it Short, this Game has very little anymore of a Game, it has become to some a second way of Life and identity and they pay large sums to get there daily fixes of being a " badass| and Strong feared. I picture myself them in real Life as very weak and insignificant beings because nobody in there right Mind would pay so much Money in a Game CONSTANTLY and when you quit you have NOTHING. You cannot sell it, even if you find someone stupid enough to take the chance of Buying your Castles, nobody is giving you not even remotely of what you put in and if GGE finds out then that Account is closed and that fool who bought your stuff walks away empty handed because it is against the Rules to Buy and Sell your Accounts. GGE wants your Money, you quit and another comes and the Money Pit continues. My Advice, Stay away

I tried several of GGSs games (including Empire, Gangster, Big Farm) and I am APPALLED. Lets start with Goodgame Empire, which I think is the worst. The first few levels, it is ok, because buildings only take a maximum of two minutes. Fine. But once you get to a higher level (46 or 47 in my case) they take RIDICULOUS amounts of time. 9 hours to upgrade a dwelling. Something like 6 days to upgrade a keep. And whats more, spending real money (on rubies) allows you to speed it up. 112,000 rubies for £49.99. As a general rule, all games that include in-game cheat purchases like that are worth avoiding. So much waiting. And who wants to play a game by WAITING SIX DAYS?

For Gangster, there is one of the worst features ever: an energy bar limiting your play time unless you wait for ages or pay. Missions take 4 minutes to 20 minutes (of pointless waiting for the timer to go down) then a two-second fight. And to get enough energy to complete a FOUR MINUTE mission you have to wait ONE HOUR. Or spend Premium Currency gold. Shame.

For Big Farm, buying gold is for stuck-up spoiled obnoxious brats who want to cheat. There are these events in which you complete several tasks to earn a reward. Even if you didnt do the tasks, you can still buy the final reward for gold. Think of it like this: You are on a game show to win a prize. You work really hard and earn the prize. Next to you is a spoiled idiot who doesnt do any tasks but buys the prize for money. What do you think?

If I could rate them 0 stars, I would. Dont play these games.

It's REALLY ironic that Goodgame Empire is actually ADVERTISING on this site. The nerve!

Also, why are there these stuck-up snob idiots who are spending more than some peoples monthly salaries on Premium Currency for GGS? Ridiculous. *continues ranting*

Staff are now entering accounts and removing game items from players' inventories. Some of this is malicious, from CMs and Moderators who have been named and shamed for various breaches of rules and data protection, and recently the CM announced the mass removal of hundreds of thousands of game items supposedly obtained when staff failed to notice a so-called bug/exploit in the game. So they have blamed players and have entered hundreds/thousands of accounts to remove items. This is wrong, and Moderators disclose players' data in their Discord site, which of course they control. This game is corrupt and run by moderators who actively support bullying and ridiculing players. Their CM boasts that he cannot be touched, as all complaints have to go through him. Where are the German gaming authorities to stop all this