Goibibo

Let me share my experience
I had booked a bus through goibibo
On the goibibo portal boarding point was showing Akshardham metro station but when I paid for two tickets. I called on given number to trace bus but the bus operator said you have to come to Tis hazari. I said it's not possible for me to come from Akshardham to Tishazari in half hour
Then I tried to cancel my booking but $#*!ing fraud Goibibo not cancelled My tickets. No body picked my call. In this way Goibibo take my money with out any thing given.
Please never use Goibibo.

After being advised by Goibibo that we can fly to New Zealand via Singapore, I booked a flight to New Zealand for 22nd September 2020. The Passenger was not allowed to board the flight due to some restrictions from Singapore government which Goibibo was not aware of. The ticket amount was not refunded and also the booking suddenly could not be found on Goibibo website for rescheduling. Despite many attempts I could not reach their customer service. Day Light Robbery and Horrendous service!

I booked the tickets for the 29th Sept to 1st Oct in Hotel with free cancellation till 26th Sept. Now today i changed the dates as 30th Sept to 2nd Oct and they cancelled my 29th Sept night stay and did jot extend for the 2nd Oct night Stay.
Now no one is replying from their team and supporting each other because they did wrong booking. I clearly mentioned on call that i want to cancel 29th night and want to extend for 1st Night and in your 24*7 support also i clearly mentioned these dates ( see the attached files) still doing fraud and only generating revenue for your company by giving fake services. Are you going to user's valuable money from your pocket?

Dont book with these people. You book throughthem, after reaching hotel, hotel peoplemay saythaydont have agreement with goibibo. This is my second experience. Also they dont refund if you cancel the book. Big cheating. Dont suggest goibibo anymore.

Wrong Refund:

I had booked the Hotel ticket for Rs 3744. As per cancellation policy mentioned in the mail received from the GoIbibo, if ticket is cancelled before 6th Feb 2015 then only 25% cancellation charges would be applicable and rest would be refundable.

However amount refunded was only Rs 2184 which is about 42% cancellation charge.

I had applied coupon code: JAN15 after which i got discount of Rs 2496 and i finally paid Rs 3744. But they applied 25% to Rs 6240 (Amount before discount) and deducted Rs 1560 from Rs 3744. This was not mentioned anywhere in the cancellation policy. This is totally unethical and you are cheating your customers.

I do not recommend anyone to book from this site. As they have lot of hidden charges.

Booking ID: HTLCGQU77R

Email ID: *******@gmail.com

Recently I have booked a hotel at Amritsar, on 14 th Nov. And I have got a confirmation from goibibo regrading the booking. But when I reached the hotel on 14th, the hotel guys told me that goibibo wasn't sent them any email or vouchers regarding my booking, so they haven't booked any room for me. Also there wasn't any room available in that hotel on that day. So I was on road looking for an option with my family. I have called the customer care execute from 2PM to almost 7PM and they kept me in hold or dropped my call in between. I had a pathetic day and with god grace the hotel guys arranged me an alternative stay. But from goibibo team, no help and only frustration I had. If our country has an option to screw these guys, I would do it at any cost.

Please do not trust goibibo! They are cheat.

I had booked tickets for Delhi-Goa through Goibibo with Spicejet in March, just before the lockdown. Because of the lengthy lockdown, Spicejet cancelled the flight. After following up with them, they refunded the money into Goibibo's account. I want to rebook my flight, but I am not able to get in touch with Goibibo about my refund. The only option I have is to chat with a bot. I cant even rebook my ticket through Goibibo because their site doesnt show any refund against the cancellation.
Goibibo... How do I get in touch with you? How do I get my refund? How do I rebook my ticket and get the amount adjusted against my refund. Please give me an answer. You cant take my money and pretend as though I dont exist.

This is a very unethical, very unprofessional way to behave.

Dear Sir

I have one booking on goibibo of bus booking on date of 7 march on 28th feb but some circumstances bus was cancelled. And when I asked help by goibibo. Come but they denied me and they said that my money will refund. They initiated refund my money on 7th march. But after 10 day my money will not refund in my account. When again call to goibibo customer care and ask about my money but they said that They need my bank statement and I send him my bank statement but after taking to much follow up but till date I have not getting my money
So I request you that kindly help me.

Thanks
Regards
Ram Vinay Maurya
*******569
Total amount-Rs. 2501

I booked a hotel ( Hotel Kannelite, Jamshedpur) through Goibibo on 20th Nov 207. Paid full amount in advance. Got a booking confirmation fom Goibibo. Arrived at hotel on as per travel plan and hotel guy said that we are sold out and there is no booking from you side. After persuading; he acknowledged that there is a booking from you however we have allocated room to somebody else and now no rooms are available for you. Finally I left hotel at 4 am to search other accommodation.
24x7 Godard was careless. They just hear your complaints and do hardly anything about it. They offered me a room in some other ( single star) hotel which usually costs one third of original one booked by me. Same was experienced by my colleagues who did booking along with me.
Finally at 5 am, we managed to find an alternative.
DO NOT TRUST GOIBIBO.

I've made a hotel reservation with this company and chose to pay through Paypal due to the large amount of negative reviews that they already have.
The payment went through, I received a confirmation from Paypal, but on their website it said that the transaction failed. I didn't find any way to get in contact with them via email and the support system doesn't allow foreign mobile numbers, which is weird as I used it for the booking. So there is no way to contact them and ask for a refund. I have an email address through Paypal, already contacted Goibibo through it without reply, have to wait a few days and then I will escalate the issue with the Paypal resolution team.
All in all a very disappointing experience, they are just after your money without any kind of support or help, so basically they are thieves.
It's astonishing how such a company is allowed to operate.
I advice everyone to stay far far away from using any of their services and use a travel agent with a good and safe reputation instead.

This happens to be one of the worst travel booking sites. I booked a ticket thru them which was given to me as a confirmed bus ticket however when I reached the boarding point the bus operator said that the bus is already full and had no vacant seats. The goibibo guy told me that the bus is not having any seats as such he will issue a refund and asked me at that time to search for some other bus. One month has passed and no refund has been initiated. Moreover they just dont know of there was an issue. WORST CUSTOMER SERVICE, WORST AFTER SALE CUSTOMER HANDLING AND ZERO % BOOKING FAITH. ITS A FRAUD SITE..