I've made a hotel reservation with this company and chose to pay through Paypal due to the large amount of negative reviews that they already have.
The payment went through, I received a confirmation from Paypal, but on their website it said that the transaction failed. I didn't find any way to get in contact with them via email and the support system doesn't allow foreign mobile numbers, which is weird as I used it for the booking. So there is no way to contact them and ask for a refund. I have an email address through Paypal, already contacted Goibibo through it without reply, have to wait a few days and then I will escalate the issue with the Paypal resolution team.
All in all a very disappointing experience, they are just after your money without any kind of support or help, so basically they are thieves.
It's astonishing how such a company is allowed to operate.
I advice everyone to stay far far away from using any of their services and use a travel agent with a good and safe reputation instead.