Goedeker's

Purchased venta hood they shipped and won't pay shipping bill. I can't since it's their product and fed ex says that company hasn't paid bill so holding package. Been going on two weeks so far call everyday to be lied to again

I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.

Placed order on 12/28/2021 with Jack. I was told it was in stock. They say it has been picked up 1/8/22.
No one is able to give me Pro # or Bill of Lading # and they keep giving me the same info without anyway to confirm it was ever shipped. Shipper Odyssey Trucking has no record of anything.
Very disappointing and still waiting for return call from Jessica S. At Appliance Connections. Judy F and Naom B.

I ordered a dresser and when the order was ready to be shipped noticed they had the wrong address. I tried no less than 10 times to get them to correct this. After a month, I was told I needed to pay additional shipping costs in order to receive my item because they shipped it to the wrong state. I tried to work with their customer service and ultimately had to cancel my order. I will never order anything through them again.

Recommended them to a family member. The stools that were ordered never showed up, and the customer service reps were rude and were openly unwilling to resolve the situation.

Apparently Goedeker's has gone down the tubes since they were bought out. Sorry I recommended them and will never shop there again.

Order a dishwasher for a wedding present in May, still not received it. Just told another four week delay. Was no way to speed up order. Told it was up to me to get shipper to expedite order.
If you need something by a special date you should look elsewhere.
Order #*******

I ordered a garbage disposal on June 20. Called on Friday June 24th to check the status of the order. Call was answered by "Appliance Connection", was told it would be on a truck Monday June 27. Called today June 30 was told they were waiting for the allocation department to process my credit card. I can not wait another - how long? - for the garbage disposer. I'll order it from a reputable company.

They charged me 4000 dollars and never shipped my item. They told me they would call me back on five occasions but never did so. I still don't have my fridge that I ordered in May (and they charged me for in May!) STAY AWAY. You'll never get your product and you'll lose hours of your life trying to get your money back.

Recently purchased a GE microwave $464.00 delivery was delayed! Finally received it and it was damaged. It's hard to believe they ship it without any protection and you are responsible for shipping and insurance! TO RETURN. POOR CUSTOMER Service FOR Returns ((((((Buyer beware))))))) I will never forget!

This is the worst company I have ever dealt with! STAY AWAY! They listed a bar stool on their website with a picture of a grey chair with the color grey being in the title and the description, well the chair was brown. I contacted the company to return the chairs and they deducted $200 from my return amount for shipping. Silly me thought that was for the return labels to send them back to them. Nope! They wanted me to pay them the money they spent on shipping the chairs to me and then wanted me to pay again to ship them back to them. Their excuse? It's costly to have return items and they want the customer to pay all costs associated with the return. Never in my life have I heard that! DO NOT BUY FROM THIS COMPANY!

I have called multiple times to the company service staff. Lots of promises and no follow through.
First thing, taxes charged twice - both at the line level and on the total. I called them about it and they said they would get back to me. After a month, an email saying sorry for the delay we'll get back to you and another week and nothing.
Second, I ordered and paid up front on 4/2/2021. I was told Deliver to warehouse on 5/19/2021 and delivery to use within 2 days. We are now past that window. On my account it says delivered to warehouse. When I called to ask delivery date, I was told it is not in the warehouse and maybe they will be in stock June 4. This is holding up our Certificate of occupancy required to move into our new house, because the gas company can not inspect for leaks with no stove.

If I could rate them less than 1 star I would.
Worst customer service I have experienced. Read from a scrip, not helpful, and non responsive. I have been waiting a year for a refrigerator. Though I completely understand the world shortage of components and logistics challenges, I have been told several ship dates that never happed and when the ship date came and went, i would have to contact them for them... just for them to give me another ship date which was 2 months later. This happened Every time I contacted them. Then they told me it was available but wouldn't ship for another 2 months. I asked to speak to a manager several times, they said someone would get in touch with me in 24 to 48hrs and that never happened. They have no answers and do not even pretend to care. Still am no closer to getting any information than I was a year ago.

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5/17/2020
I saved considerable money by using this store. Based on other reviews I was very worried about getting damaged merchandise! I ordered 5 expensive Kitchenaid appliances. Everything arrived in mint condition in the manufactures box with no issues. I was told specifically by the store to reject delivery if boxes were damaged. The delivery guys opened all boxes so I could inspect each item.

The ordered was delayed for the range hood. However, I called the company and they released the other appliances and sent the hood by itself via Fedex. My card was charged at point-of-order but my savings was so substantial I took the plunge.

I ordered a wine refrigerator that was supposed to be in stock and was my credit card was charged $1,240.37 right away. I got an order confirmation but no other information. 3 weeks later, I sent numerous emails with no response. Then I called and was on hold for an hour and 20 minutes - no answer. Finally after going on a chat and waiting over 5 minutes between every response I got a comment that it is back ordered and they have no clue when it will come. They can't call the manufacturer to find out an approximate date. Trying to cancel after they floated on my money for a month and I am a month out with no information. First negative review I have written in 5 years.

Purchased 4 Kitchen appliances. All items purchased were already on back-order and not available in the time frame given. Salesperson should have advised that items were on known back order so other choices could be made if desired. Once purchase is made, store where purchased from no longer available to discuss issues, must go through Goedeker's Customer Service department. Numerous failed call backs, 1.5-2 hours on hold to speak to someone.

In the past 3 years I have bought more than 55 appliances for new construction and renovation projects. Needless to say, sometimes there is an issue with a damaged appliance. Goedeker's customer service has been the WORST I have ever dealt with. They WILL NOT call you back (but they will answer an email). Extremely poor communication... and did I mention how rude the customer service representative was. I'm going into week #5 and still my item has not been repaired. If your time has any value to you, then SAVE money by going to your local big box store. I am now dealing directly with the manufacturer on my repair.

We ordered a bed on September 10th, 2020. We have received no updates in over a month for our product. I have reached out over 15 times the past week and customer service has simply given up on me. This is the worst company I have personally ever dealt with. They charge upfront and do not offer support or resolve your issues. Take your business elsewhere. I am out $1,000 that was stolen from me by this company. Run as fast as you can away.

Be warned if you buy something from this people and try to return it. I purchased a set of stools which were about 300.00. They clearly stated "free shipping" and 30 days full refund on the invoice. After several calls to obtain a return authorization I finally sent the stools back (almost unopened - since I just didn't like the color). They proceeded to refund me only 240.00 and deducted 60.00 for shipping! I paid the return shipping which cost me 55.00. They now state they only refund the original price minus and of their shipping cost. If that's the case don't offer "free shipping". So in short I lost 55.00 + 60.00 = 105.00 for ordering something I didn't keep. Never again. This is why people shop local!