Goedeker's

I purchased two daybeds from Goedeker's on 6/3/2020, after finally receiving an update on when the beds would ship I decided to cancel the order. The cancellation was approved and I was told that the pending charge on my Synchrony Home account would be cancelled, this was on 7-3-2020, here we are on 7-17-2020 and still the charge is pending with Synchrony Bank. I've sent multiple emails and spoke with multiple representatives who've said that the pending amount would show available in 7 days, 3 days and etc. I've spoken with Synchrony bank and from personal previous experience THERE IS NO WAIT TIME FOR THE AVAILABLE BALANCE TO UPDATE ONCE A PENDING CHARGE IS CANCELLED, the available balance updates immediately and I even had a Synchrony representative on the phone to confirm This information as well. I do not know why this is so difficult for this company to cancel a pending charge for A CANCELED ORDER! I have never experienced anything like this is my life and will never purchase furniture online again. I just want this pending charge to finally be cancelled so that my available balance will update. What's this company end game? Do they believe people will just forget about their money or refund it's unbelievable that they're still in business.

Goedecker combined with AM Home Delivery (transportation company Goedecker uses) is the worst EVER coupled with bad customer service from both companies making it the worst customer experience ever. Geodecker doesn't take responsibility for delivery time nor is their customer reps helpful or kind. Ordered item on 9/2 and as of today, 9/28, I still have not received the order. Note that before placing an order.

I ordered a MayTag Dishwasher from Goedeker's and this is the first-time ordering from this company. To be honest, I failed to do my research and read all the online reviews. I was lured by the low cost (but not much lower than Home Depot). I place the order on September 2nd. Soon after, I placed an order, I received an email confirmation that my order was received, I received another email notifying me that my order was on the way and when it arrives, a delivery company will contract me to schedule delivery. Well, it's been past 12 business days and I haven't heard from the shipping company. I reached out to Goedeker and their response was "Goedeker's is not in control of delivery dates, it's all up to AM Delivery. Please call them if you would like, *******9010". Well, I did call AM Delivery and they are unable to located the item on their dock. If Goedeker do not control delivery and the AM delivery can't locate the item, what does one have to do?

Order placed on Sunday, 9/2

9/6 Dishwasher arrive to Godeker warehouse

9/11 Order shipped to local delivery carrier

9/13 AM advise the item will be delivery either Monday or Thursday of next week

9/18 Spoke with AM Home delivery, they cannot locate the item on their dock. Some will call back no one called back. Email Goedeker, Karla said it take 12 business days to arrive.

9/19 Goedeck advise it's Yom Kippur AM Home Delivery is not working

9/21 Goedecker said, they will delivery to me next week.

9/25 reached out to Goedecker. They will delivery to me next week. Karla from Goedecker said, "Goedeker's is not in control of delivery dates, it's all up to AM Home Delivery. Please call them if you would like, *******9010."

9/28 - As of today, I haven't received my order and it's been much more than 12 business days!

Son unos ladrones, te venden productos que no tienen en stock y si cancelas porque necesitas los appliances se quedan con dinero que ya sacaron de tu tarjeta de crédito

Service, Wartung, Qualität der Arbeit und Kundenbetreuung auf höchstem Niveau. Ich empfehle jedem...