I placed an order with Goedekers on March 31,2021 (Order #*******) FOR $3000 worth of furniture. Prior to placing my order on-line, I reached out to the service team to verify both the price and availability of inventory. I was assured I could expect my order by the end of April 2021. Assuming your representatives were speaking truthfully, I placed my order. That was a big mistake.
After placing my order in March, I contacted Goedekers numerous times to get an ETA on my delivery. I was finally told in May that my couches would be in stock by the manufacturer on June 7th, shipping shortly thereafter. I followed up to confirm, only to be told they were waiting to hear from the vendor (I received this response no less then 3-4 times). Yesterday I received an email telling me the couches were discontinued by the manufacturer (which is untrue; the couches are projected to be in stock in early July). After reaching out to a Manager last week, we were personally assured the furniture was on its way. This week we were contacted by this same Manager to let us know that the order has been cancelled, that they are no longer doing business with Parker House Living, the manufacturer of the sofas we purchased. This company took our money and held if for 4 months with no intention of delivering or fulfilling our order. They are basically thieves. I even wrote an email to CEO Doug Moore to let him know the kind of service his company provides. I have yet to receive a response.
I have contacted this company no less that 10-15 times regarding the status and expected delivery of my order, seemingly simple straightforward requests. I was looking for honest information; after paying your company $3000, that is the least I should expect. Many months later I am frustrated by the lack of follow-up or follow-through, lack of return calls, and overall poor service provided by this company. My most recent interactions leading me to this email.
As you can imagine, I am extremely frustrated. Not only don't I have the items I ordered and paid for, but am now left having to start the process over again with another retailer, waiting another 8 weeks to receive my furniture. This is unacceptable.
E-commerce business is not just based on supplying customers with top brands, minimal inventory, and strong supplier relationships. Successful E-commerce is built on providing shoppers with a positive service experience. Based on my recent interactions with this company and the complaints I have now read on the BBB website, please do not do business with this company. They may appear to have competitive prices, but you are paying for absolutely nothing but aggravation!

I bought this bed frame on 9/4/19. I received an invoice immediately. Then on 9/6/19 I had an email stating that the order was being processed. Finally on 9/9/19 came the email stating that the item shipped with a tracking number through UPS. I waited until 9/13/19 to follow up with the UPS tracking number. The tracking number continued to show in transit. I called UPS and the first person told me the same thing that the tracking number said, "It's in transit". I asked for a deeper investigation with UPS. I was transferred to someone else that said after looking deeper that the product was never shipped or received by UPS. A label was created but never shipped. So this was after 5:30 pm central. I called Goedeker's on 9/13/19 but I reached them after business hours. Business hours are from 9:30 am-5:30 pm. I had to wait until 9/16/19 9:30 am to speak to someone about the shipping of the bed frame. I spoke with Ashley and explained the whole story. She was apologetic. She said that Goedeker's would have to conduct their own investigation with UPS. She said to give her until Friday 9/20/19. If the matter is not resolved by Friday that she had the permission from her manager to issue a refund on 9/20/19. Now I call on Friday 9/20/19 at 9:30 am and speak with Ashley again. She states let me just check with UPS one more time and that she would call me back. I wait an hour before I follow up. I called *******710 and dial #2 for existing orders. Two times in a row the call drops/hangs up. I called a third time and dial #1 for new orders. A gentleman answers and I explain the whole thing to him. He mentions to me that the item is out of stock and will not be made available until 9/23/19. He transfers me to Ashley. Her side of the story is that UPS never conducted an investigation and that the assured her that the would conduct an investigation 9/20/19 and that it would require 48 hours to have the results of the investigation. I mentioned that the man I spoke with from sales told me that it is out of stock until 9/23/19. I told her that I felt that they where putting me off until the item is back in stock to just ship it to me then. I told her that she told me that if this was not resolved by 9/20/19 that I would be issue a refund. She told me that she can not issue the refund until UPS conducts an investigation. And since UPS never started the investigation on 9/16/19 that she could not issue the refund until 48 hours from 9/20/19. I told her that I would dispute the charges with my credit card company and that I would leave a horrible review explaining how Goedeker's conducts business on every possible website. Because I'm sure they will delete this review. I then asked to speak with her manager and again she puts me on hold and guess what? The call drops/hangs up again. So here I am. I've disputed the charges with my credit card company. I'm leaving this review and will copy and paste this to put on other websites. If they do send me the item next week once the items is back in stock, I will deny delivery and return to sender!

If you are planning on purchasing anything from Goedeker's website, READ this below before making a decision. I have a suspicion that this merchant gets defective stuff from manufacturers and sells them at a discount.

1) Purchase a Whirlpool refrigerator from Goedeker's (Order#******* Serial# K*******). It's a 100 year old technology, what could go wrong in this purchase? It shouldn't be smooth, except that I got trapped with a slightly lower price deal compared to Costco (~$100 cheaper). Goedeker's website always says LAST DAY SALE' but you will find the same banner every single day on their website for the same product(s).

2) It took more than a month to deliver the Refrigerator. It has to be a weekday, so I had to stay home that morning to receive it (no weekend delivery)

3) To my shock, the refrigerator's door had a bubble on it. No-It wasn't a damage during transit. That can happen and it is understandable. But a bubble can happen ONLY if the refrigerator doesn't not go through quality check by the manufacturer. May be these merchants buy such defective merchandise to sell it cheapercan't say. Either way, I informed Goedeker's within 30 min of receiving the delivery.

4) Within a week, the refrigerator started to make noise, something like a motorbike or a car with ignition on. If I open the door, the refrigerator becomes completely silent but when I close it, you can hear the start of ignition' noise and the engine ramping up'. To a point, it is hard to sit in the family room when everything else is silent as the refrigerator's motorbike type noise is always there.

5) Informed Goedeker's and asked them to replace the unit as it was defective when it left the warehouse! There was a blunt NO'. Goedeker's washed their hands off right away saying that my only option is to work with their post-sales warranty support as it is Whirlpool's problem. Called Whirlpool and they say it is Goedeker's issue as I am their customer. My problem- I purchased a new refrigerator and received a defective unit instead.

6) To get it repaired requires me to be home for multiple half days as the service has not weekend coverage.

7) Disputed the credit card transaction but Goedeker's presented a skillfully written contract that on returns, the customer must ship the unit back to them at their own expense, which could mean $500+ and it is not realistic.

Lessons learned:
- Goedeker's are not a genuine merchants. I should have checked rest of the reviews before purchasing a big ticket item like a refrigerator.
- Don't get trapped with no tax, free shipping sort of promotions from Goedeker's.
- Pay a little more to Costco or HomeDepot etc as they would have been a much better option, even at a slightly higher price. Atleast they stand behind their customers.
- I haven't used much Whirlpool products but based on my interaction they are useless. They don't care at all about customer experience.

Thanks,
Devinder

My experience with Goedeker's started with a back order that wasn't indicated on the website. Two days after Goedeker's had my money, they told me the fridge I ordered wouldn't ship for three weeks. Then they extended it to a month. I finally received delivery after waiting nearly five weeks - and the wrong item was in the box!

I called "customer service" only to find that they don't deal with returns - I had to communicate with another department and only via email. Their initial response was mild surprise about the problem. They didn't believe me that I had the wrong item until I sent pictures. Then the disbelief turned into apathy about the hassle I was facing. I had several questions for the returns person that were never answered. Questions such as "how do we know the same issue won't happen with the replacement," and "will you deliver the replacement inside my home and unbox it to ensure it is correct this time?" I would have expected a sincere apology for the hassle and reassurance that they would deliver it indoors and ensure it was the correct item before the delivery people left. Instead, all I got was radio silence to my questions and only brief and vague emails from Goedeker's saying they were "looking into" the situation not even acknowledging my questions.

When the correct item was finally delivered (after another two week back order), the delivery company refused to pick up the incorrect fridge. So it sat in my living room for 10 more days with only another "we'll look into it" response from Goedeker's. I finally told them I was going to dispose of the incorrect fridge if they didn't pick it up by a certain date. Again with no communication from Goedeker's, the delivery/pickup company finally contacted me. However they couldn't come when I was available (I couldn't take a THIRD day off work for this mess). They told me to leave the fridge outside my door. I called Goedeker's to confirm this was OK; they said they would talk to the delivery company to confirm and would call me back in 20 minutes, but nobody ever called.

There were lots of problems with this order, and at each opportunity Goedeker's could have provided good... even passable customer service, but they failed. I have to believe this is representative of how they deal with all problems - they do as little as they possibly can and show no indication of concern for the hassle the customer is going through. They aren't rude, they just couldn't care less. Zero empathy and a complete lack of effort in making things "right."

I will NEVER do business with Goedeker's again. And I will tell as many people as I can about my horrible experience with them.

We ordered a washing machine, pedestal, hoses, and 5-year service for the washing machine from GOEDEKER'S on 8/27/18. We received excellent customer service from the sales department and on 9/5/18 we received the washing machine and pedestal. The pedestal was correct, but the washing machine that was delivered was the wrong model. That afternoon, my wife called customer service to notify them of the error and set up the correct delivery. The customer service agent she spoke to, Tiyana H, stated that the error would have to be verified before further steps could be taken. She told my wife that she would send an email stating what photos were needed. Within 10 minutes of that call (5:02 PM EST) my wife had taken and emailed back the requested photos.

After 23 hours had passed (9/6/18), my wife called to talk to Tiyana to determine if the error had been verified and to learn what the next steps would be. She was unable to reach the representative (a common problem we would learn over the month it took to get this matter resolved), but left a message to have her call my wife back. Tiyana responded via email to state that my wife hadn't taken photos to show what the damage was to the washing machine. My wife emailed back to again state that the problem was that the wrong model had been sent. Shortly after the sending of that email, Tiyana called my wife. Tiyana again mentioned that my wife was failing to send the correct photos, because there were no photos showing damage. My wife again (3rd time) stated that we had been sent the wrong model. In that phone call which was 9 minutes 7 seconds, Tiyana refused, when repeatedly asked, to explain the process that your company follows when the wrong item is sent. She also stated again that there was a damage issue, and began claiming that my wife was yelling and therefore she couldn't help my wife. Additionally, she twice stopped talking for an extend time and when my wife requested (repeatedly) to speak to a manager Tiyana refused to either connect my wife or give a name. Tiyana repeatedly stated that the store was closing and eventually she placed my wife on hold as a way to avoid providing the information to my wife. When my wife gave up waiting, it was 1 minute passed the store closing time.

On 9/7/18, my wife called and asked to speak with Tiyana's manager. My wife was transferred to Adam Surls. He listened to what my wife had to say and stated that indeed she had sent the correct photos and it had been verified that the wrong machine had been sent. He explained at that time that they would put for the correct machine to be sent and she should be contacted in 7-10 days by the shipping company for delivery. The new order number was sent by email to my wife at 1:01 PM EST.

On 9/13/18,6 days later, my wife emailed Adam about the tracking number not working and that we were still waiting for the machine. On 9/14/18, Adam emailed my wife with a new order number, this one also didn't work. Three more days passed (9/17/18) without any further contact. At that time my wife was fed up with dealing with GOEDEKER'S customer service and I began calling. My first call was with Brianna Ray, who indicated that we should anticipate the shipping company contacting us to schedule delivery in 3-5 business days. With that call I asked to speak with her manager and I was told that he was at lunch and would call me back.
After not receiving a call back (36 hours), I again called Brianna. She placed me on hold and I was disconnected. David Felps called me back and told me that he would help work to get us our washing machine, which was ordered and paid for 21 days ago. At this point, I asked David what kind of compensation he could offer us for this deplorable service. He stated that he would have to get back to me, but would call me the next day. On 9/19/18, after not hearing anything for 2 days, I called to talk to David, but he was again unavailable. I was told that he would return my call that day or the next.

On 9/20/18 at 3 PM EST, the shipping company contacted us by recorded message to inform us that our delivery window was 11-3 EST on 9/21/18. Unfortunately my wife and I are both teachers and in order for us to be out for personal leave we are required to have a substitute and have prepared lesson plans. This meant that with the short notice we couldn't have the washing machine delivered then. My wife tried to get confirmation from the shipping company about when they would reschedule, but she was told that they wouldn't know until the start of the next week.

Having not heard from David in the window of time I was given, I once again called the company and finally reached David. I told him that we needed a little more notice to arrange for someone to be present for delivery. He told me that he was on it and would get back to me when he had news about the delivery. The company placed this blame on the shipping company that they contracted to deliver the item. We were also notified that the compensation that the company was a 10 year warranty on the motor that runs concurrently with a warranty that we already purchased. It does extend the warranty a few years, and we calculated was about a $50 value. He also indicated that the shipping company would be sending us a Visa Gift Card for an undetermined amount.

On Tuesday, 9/26 my wife called the shipping company to see if they could give her a scheduled time for the delivery. They stated that they were unable to do this beyond the next day. On Wednesday 9/26/18 my wife again tried calling the shipping company to see if there would be a delivery on Friday. She was told that they were still working on the deliveries for Thursday and if we were getting a delivery for Thursday she would hear by 4:30 PM EST. I also called David that day, and I unloaded all of my frustration and demanded that we get our washing machine by the end of the week. David finally made the right call, because we were able to have confirmation that our product was delivered the next day.

As of today, we have not received the gift card from the delivery company, we don't know the value, and sadly, we are not certain that we will ever receive the gift card given our experiences thus far.

I regretted that I haven't had time to research on this company ahead of time during the stressful remodeling process. I share most of the negative experiences other customers had. STAY AWAY FROM THIS COMPANY!

Damages:
1. The delivery people helped us carry appliances to the 3rd floor along with the help of my husband and another person we hired. It was around 9 am. I was concerned about not having space for neighbors to walk through as well as delaying other deliveries they have. I asked them to remove all the packages and help me check if there are any damages while my husband and the mover were moving remodeling supplies to the basement to make room for the three appliances in our one-bedroom condo. The delivery people said everything is ok with the dim light in the hallway. I used the light from my cell phone to check as well, yet due to the dim light and how close they are to each other, I didn't notice there was a big dent on one side of the washing machine and scratches on the other side. After we took out our door and move all the appliances inside of the condo, with the bright skylight, we noticed there are scratches all over the front of the fridge. That's when I called Goedekers to report issues with the fridge and the washing machine.
2. A representative told me to email all photos to customer service. 2 Days passed. No responses. I called in on the 3rd day and unfortunately, I encountered Tiyana, which exacerbated the nightmare. She told me that there's nothing she can do right now because it's labor day weekend. She then asked me to send model and serial number, which I wasn't informed when I called 2 days ago. I called back after the holiday to follow up with her. I tried a few times through her colleagues to leave her messages for follow up. Through one of her colleagues, I heard Tiyana on the background giving out directions, stating that she didn't receive the model and serial numbers. Hence, I sent them in again. She didn't call me back as half of the day went by but was able to answer a call from me as a phone-in customer. There was no service in her customer service. Her style was demanding and rude. Towards the end, she said "I spent awfully a lot of time with you and I have other customers" and was about to hang up. I asked her to transfer me to a manager since she appears to be busy. She responded "all managers are busy." When I asked her to leave a note with the manager and let me know the time frame of the returned phone call. She refused to give any information and hang up the phone. This is truly unbelievable. I called back again right away and was able to reach a manager through another representative right away. This explains a lot about her "customer service."
3. I was told that I can't exchange or return them since they can't know who was responsible for the damages. Really, I regret that I was considerate of others at the time of delivery and assuming that the company will take care of the customers like most other companies.
4. Based on what other said, the chance or returning them is even slimmer if you don't have the original packaging. We broke them down right away since we have extremely limited space in our one bedroom condo especially with two new damaged appliances.

Delivery:
I was informed delivery will happen in 2 weeks. As a matter of fact, it almost doubled the delivery time like other stated. I wasn't informed that they will group all items together for them to be shipped all at one time. As you know, during remodeling time, significant delay usually makes the process more stressful and costly.

As of now, I am still not sure what are some options I have regarding the damaged appliances. Right now, Costco has the same fridge with lower price, a delivery within one week, free hook up and the amazing costco warranty + return policy. I am feeling so disappointed, drained and emotional with this battle with Goedekers.

Your experience could well be positive if the delivery is not an issue and there's no damage but I recommend don't risk it if you could pay a little bit more for better customer service and reliable delivery.

They LIED and Promised a $200 rebate and it was an absolute nightmare to get even the $100 rebate. The $200 rebate is like your imaginary unicorn friend.

Here is are the details in an email I sent and never even received a response. I sent the email as a reply to a guy on their team. It was the correct email address:

David,

Before ever placing an order with Goedecker's I believed that customer service would follow through on both its promise and the Goedeckers's Philosophy. In fact, the Goedecker's Philosophy is in large part why I trusted Goedekers with the order and although it is most certainly a small order on the realm of daily orders it provides a way to honor your own philosophy. It has been very disappointing to have gotten such service from Goedekers and this is before the appliances have even been shipped or received.

The summary of events below is for your convenience so you may best make a wise decision on how to remedy the issue. Please provide an agreeable response.

It is certain that you are very busy and this is understood however it will be most agreeable to all if this situation is remedied sooner rather than later. Thank You and have a good day!

On Aug. 1, I called Goedekers and spoke with Latasha and placed an order for 5 appliances. Order # ******* which includes; WHIRLPOOL-WRX735SDHZ, WHIRLPOOL-WOS51EC0AS, WHIRLPOOL-WDT750SAHZ, WHIRLPOOL-G9CE3065XB, AND, WHIRLPOOL-WMC*******AS.

Latasha represented to me on the phone call that the order will qualify for a $200 rebate. I asked her to confirm the second time, and then I asked her to be absolutely sure and she checked and again confirmed for the third time that the order WILL QUALIFY for a $200 rebate. I asked her to notate my order or account as you may call it internally that she confirmed qualification for the $200 rebate. She confirmed to me on the phone call that she had done so.

On August 1, I was emailed confirmation of the order and was sent a link to file for the promised $200 rebate.

On Aug 1, I attempted to file for the rebate entering all info except for the serial number and found the notice showing the order does not qualify for any rebate.

On Aug 1, I called and spoke with Latasha and told her the rebate information and information on my invoice for order #******* shows there is no rebate available. She told me to call customer service at NationwideRebateCenter.com which I immediately did.

On Aug 1, Nationwide RebateCenter customer service told me that Goedeckers supplied me with an incorrect "Location ID" and I needed to contact Goedekers again to obtain the correct location ID.

On August 1, I called and informed Latasha that having followed all her requests, NationwideRebateCenter is telling me the issue lays with information supplied by Goedekers, specifically being an incorrect "location ID." Latasha told me this was a new promotion and she would promptly contact the person in charge of coordinating promotional and rebate info at Goedeckers and call me cack promptly with the corrected information.

Latasha did not call me back, ever, and on Aug 7th, I called and spoke with another of Goedeckers customer service team and reiterated all the points above and the difficulty in obtaining the promised rebate of $200. At this point, I asked that my account is notated that in the event Goedeckers misrepresented the rebate and if I do not get the promised rebate of $200 that I would dispute the charge with my credit card company. It was represented to me by Goedekers customer service that the account has been notated as I requested.

At some point, I was directed to a gentleman whom I asked to reference the notes on my account so all the above points are understood without my need to reiterate them all, again, and this gentleman told me there are none of the notes mentioned above on my account. I explained the above points and expressed my disappointment that the customer service team at Goedekers had according to him representation failed to do what they promised was done in notating my account. I was promised an email with the correct "location id' and on Aug 7th I received an email from David Feltz on Aug 7th, with a new location id.

I promptly went to NationwideRebabteCenter.com and attempted to enter the new location code to qualify for the promised $200 rebate. The rebate center informed me that the order qualifies for only a $100 rebate.

I emailed you, and again informed you of the difficulty obtaining the promised $200 rebate.

An email was sent to me again confirming the promised rebate of $200. The following is a quote from your email. On the face of the rebate form, it states "4 appliances gets $200." The eligible model list includes the refrigerator, wall oven, dishwasher, and cooktop on your order. So I don't see any reason why you would not qualify for the $200 rebate. But if Nationwide is telling you that you do not qualify, you can contact them directly at the number listed on your rebate form, which is *******030.

I again called NationwideRebateCenter inquiring why the promised rebate is not showing as available and they informed me that one of the items does not qualify.

I emailed you, again on Aug 7th informing you of the error on Goedekers part and asking how you can remedy this and have not had a response of any kind. Again, Have a good day and I anticipate your agreeable response.

I made a purchase through Goedekers on September 18th almost immediately the funds were taken from my bank account. Now i'm use to receiving a tracking number within a few days from an online company. A week had went by and no tracking number ever received. I emailed them checking on the status of my order and their representative Chelsea VanHove emailed me back and informed me that I would have tracking number by Wednesday. Well Wednesday came and went and there was no tracking number provided. I then emailed Chelsea back numerous times checking on said tracking number and the status of my order. Well those emails went ignored and unanswered. I called into the location and spoke with another representative who was down right rude and nasty to me and she refused to let me speak with a supervisor to express my concerns. I was actually informed that the supervisors don't take those type of calls and she would express my concerns in their next morning meeting the following day. Keep in mind still no tracking number has been provided at this point.
I emailed them again expressing my concerns and the lack of empathy or compassion that their representative just treated me with.
Finally I receive an email back from Casey Boys whom apologized about the way I was treated by their representative however she could not find a reason why my order had not been shipped, Why i still haven't received a tracking number but she offered to upgrade me to white glove delivery service.
Shortly after speaking with her I receive a tracking number this is now almost two weeks later after the order has been placed.
When trying to track the order nothing comes up so I contact the delivery location AM trucking only to be informed that they have not received the merchandise and i need to speak back with the store.
So I email Casey again at this time and she advises that she will reach out to them as my merchandise was on the truck.
I go to check their tracking information and it has been updated to merchandise received at the terminal in transit.
I contact them to check the delivery status and location of my merchandise only to find out that my merchandise is still at the delivery terminal and has been sitting there. So now I sit with the money taken out of my account and still no merchandise.
I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN AND IF AM TRUCKING IS THE PARTY DELIVERING YOUR ITEMS RUN AND RUN FAST.
THIS EXPERIENCE HAS BEEN NOTHING SHORT OF NIGHTMARE.
THIS COMPANY DOES NOT VALUE THEIR CUSTOMERS AT ALL.

This is the response from seller when they can not manage the poor service provided by AMH Trucking... for weeks they schedule, reschedule, no show and or show up at the wrong 4hour delivery window. Then when you try to get a refund they try to hit you with a $250 shipping charge when the seller provides free shipping. Of course they don't answer the phones because they are always on a JEWISH holiday. What a horrible horrible shipping company and I don't think much of the customer service provided by the seller. Will NEVER buy from them again and WARN all to NEVER buy from seller or shipper!__________________________
Hello,
I first and foremost would like to apologize about the inconvenience with AMH. I am going to get a hold of AMH tomorrow to see what is going on with this rescheduling. Unforeseen I can not get in touch with them today as it is a Jewish holiday and they are closed. If you are wanting to cancel this order and get a refund it is shipping charge of $250.05 with a total refund of $106.03. Please let me know what you are willing to do. Order #*******.

Thank you,
Tiffany Roderick | Customer Service Specialist
GOEDEKER's

******* Manchester Rd. | Ballwin, MO *******
*******@goedekers.com
*******710 EXT 312
www.goedekers.com

I ordered a expensive EARGO AM 20P CORNER TUB, for. Goedekers. AM Trucking, arrived, the delivery guy Julian told me that their warehouse dropped my tub, and busted the pallet it was shipped on to pieces, so we called and spoke to Goedekers, spoke to Sarah, and explained this to her, and in addition the tub was lime 7fy. By 6 ft box, and tbe pallet been busted and removed, and I was worried about the damages to my tub, the motherboard and electrical panel, etc., from being dropped, plus the two delivery guys couldnt lift it, was too heavy, they only had an appliance dolly which is not what ypi use for this size of a item, long story short, Goedekers essentially called me a liar, the delivery guy who admitted my tub bern dropped and the pallet busted to pieces, a liar, and spent nearly 2 weeks dancing around the issue it being dropped so hard, then end result, Goedekers employee David Feltz threatened me that if I didn't take the tub, they would charge me shipping fees, and he got photos of the tub with completely different creating around it, still with NO new Pallet i der it either, trying to say it was palletized, the man didnt even know a palket from wood crate around it, nor would he engage after going back and forth saying it never came on a pallet when I personally spoke to the manufacturer Alfi Trade Inc, who told me the TUBS are Palleted, crated and shrink wrapped, yet he didn't want to hear this, he just kept saying it never was shipped on a pallet, when it was, but AM Trucking had dropped my tub and busted the pallet and removed it to keep me from knowing it been dropped, yet the driver delivery guy told me the truth and told this to Goedekers as well. Yet Steve Goedeker, Mike and David Feltz, their Human Resource guy REFUSED TO ACKNOWLEDGE MY TUB HAD BEEN DROPPED VERY HARD, HARD ENOUGH TO VUST THE ORIGINAL PALLET TO PIECES! Goedekers do not care, at all about a customers warranty, their burden of a damaged item, nor their customer satisfaction, and I've got the emails to prove it. David has no business handling shipments, nor damaged items, he is a HE Manager, he apparently doesn't even know the difference between a crate and a pallet! This us a very large item, it takes licensed professional electrician, and plumbers to install, and it's not something you just take in or out of a home, without serious risks of damage to a home, which is why it is paramount it is crated, palleted and shrink wrapped, to protect it, YET GOEDEKERS KNEW IT BEEN DROPPED, THE PALLET HAD BEEN BUSTED AND REMOVED, THE RISKS DOR DAMAGE VERY HIGH, YET THEY DIDNT CARE. THEY PROTECTED AM TRUCKING, NOT ME AS THEIR CUSTOMER. I WILL NEVER EVER DO BUSINESS WITH THEM AGAIN. AND IF MY TUB IS DAMAGED, I'LL HAVE IT DELIVERED TO STEVE GOEDEKEFS FRONT YARD! AND I'LL TAKE LEGAL ACTION. WATCH ME. HORRIBLE COMPANY, AND HORRIBLE OWNERS AND EMPLOYEE BUSINESS PRATICES. MY OPION IS DO NOT TRUST THIS COMPANY.