Goedeker's

I ordered a stove on this website because the price was great. Upon making my purchase I later realized that the stove which I purchased would not work in the house I purchased it for. I tried to call to cancel the order the same day. A recorded message said they were closed, so I left a message. I have never received a return call, but instead an email saying they reach out to me to cancel my order. That never happened. I emailed again and they assured me that the order was cancelled on July 17. It is now July 29 and I still have not been able to speak with a real person (even after calling and being on hold for more than 2 hours). I have no refund. I have filed a claim with BBB and Paypal to attempt to get my money back, but in the mean time I have a gaping hole in one of my homes and no funds with which to purchase a stove for it since this company has decided not to refund my money. I am looking into my legal options at this point since it looks like we are going to have to sue to get our money back. Not worth the headache to save a buck! Never. Again.

Goedecker's had the best price for a Polk Audio S35 Center Channel. They also had free shipping and I received the speaker in less than a week. Outstanding!

From the ease of Goedeker's website to the delivery, the process was easy. Great price, communication and delivery. Would definitely shop with them again.

I ordered a microwave from Goedeker's in February. Due to the chip shortage I wasn't able to find one locally, Texas, and ordered it through them. There was no information that it would be delayed and said the expected ship time would be 7-14 days. Three weeks passed, I never heard from anyone with the store and I called several times over the next 2 1/2 months. I finally received my microwave in early May and unfortunately it was broken. Looked just fine on the outside but perhaps due to the fact that it had obviously been jostled around on the trip here, box was severely broken with styrofoam sticking out and broken as well, along with the fact that it had been left in the middle of my driveway, it just wouldn't power on. I tried repeatedly to get some information about how to mail it back for a refund. Two weeks later, Megan was helpful and let me know that I could send it back at my expense, $266, and would be able to expect a refund on return. I was notified last Wednesday, May 23, that my microwave has been received at their warehouse, yet it still shows waiting for return on my status. I just called to speak with someone about my situation and he hung up on me. I'm very frustrated and disappointed with this experience and will NEVER shop with Goedeker's again. I'll just wait until a local outlet has a microwave.

The first thing I did before ordering from goedekers was to confirm the availability of my item. Was assured there was plenty in the warehouse and to expect delivery in approximately 2 weeks. A week later I'm notified they do not have anything in stock and due to the pandemic they will not anytime soon. I was conned into handing over my money when they knew they would not be able to produce the item. Customer service really couldn't care less and I was offered a different item that's shown for over $1,000.00 more than my original item. Talk about a bait and switch. Sitting here in a heat wave with no refrigerator. I guess they figure once they get your money they have you. NOT WORTH THE SAVINGS IF YOU HAVE TO GO WEEKS AND OR MONTHS WITHOUT YOUR APPLIANCE...

I have never received such bad, disingenuous and misleading customer service! I placed an order over the phone on 9/21 and was told it would ship by 9/29. That is why I placed the order, and in fact cancelled an order I had already placed from another shop that was lower in price but was not going to ship until later. When the item did not ship by 9/29, I called customer service. I was told his website now said the item was going to ship mid-October, but that he would check with the manufacturer. When I explained that I had expressly placed this order - at a higher price and paid for white glove shipping - he said he would have a manager call me back. One week later and nobody had called me back, and the item still hadn't shipped. I called again and talked to a representative who was apologetic and said she would look into it and promised to call me back or email me by the end of the day. Nothing. The next day, I called and spoke to the first male representative again (who said he remembered me, but didn't apologize for the lack of follow through). Once again, he said he would put in a request for a manager to call me. Once again, nobody followed up. It had now been three weeks and the order still hasn't shipped, and on at least three occasions I was promised follow up and received nothing.

As of this writing, I have been caught in a 4 month struggle with Goedekers to ship the items I purchased, or refund my money. They have been holding the money and keep saying the items are out for shippingC but I later find that the items are back ordered or being held. I have received only one of the 5 appliances I purchased. After 3 months I tried to cancel the remaining 4 items was only refunded for two of the items after hours on the phone and a dozen emails. They are currently holding two items for which I am not being refunded and which have not shipped, and to date I have spent dozens of hours on the phone, and much time writing emails and chasing them. Their communication is frustrating as they seem friendly and competent when I get them on the phone, but I am given no answers, they don't follow up, and I have to restart my inquiry with every call or email. My wife and I are expecting and need the appliances we purchased, or we need the money back so we can purchase them elsewhere. In addition, it's worth noting that their pricing practices are misleading, and the "65% off Sale" advertising gets you basically the same prices as the big box stores. Never again, and I would recommend you steer clear of these people. I don't know how much it will cost me to take them to court for the $2000, so they've got me. Stay away!

I purchased a " NEW scratch and dent" frigidaire 40" electric range with a 10 yr extended warranty on 1/14/14. The stove is literally falling apart! The side that was 'dented" is now separating from the range causing it to collapse onto the drawer below. Goedekers will not do anything, told me to call the "warranty company". At no time was I given the name, number or a copy of the warranty I paid for. They finally emailed it to me and I was told that I "shouldn't have bought a dented item" and that they would not send anyone out to look at it. In addition I made them aware that there are also multiple electrical problems with the range, buttons don't work, stove light will not work even with a new bulb. To add insult to injury the "new stove" I purchased 2 years ago is actually a 4 YEAR old stove according to frigidaire based on the model and serial #! So goedekers is selling old, damaged product and then refusing to stand behind it! I even sent them photos of the stove, to Casey Boys at goedekers.

Bought a Whirlpool stove on 4th of July 2018. The stove was delivered DAMAGED... It's been 3 1/2 months and they WILL NOT Replace It...

ADAM SURLS from Goedekers promised to replace the damaged stove but recanted his promise 2 months later. He is a LIAR and won't return my calls. I've left numerous voicemails & many emails, NO RESPONSE!

Now they won't even replace the damaged part. NO refund, NO replacement, NO repair. 3 Months trying to get this resolved but they have been non-responsive and elusive.

I'm STUCK with a DAMAGED stove!

***DO NOT BUY from this GOEDEKERS. They use a DISHONEST 48-HOUR RETURN POLICY to screw you over***