Goedeker's has a rating of 2.75 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Goedeker's most frequently mention customer service, credit card, and tracking number problems. Goedeker's ranks 54th among Appliance sites.
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Pricing was very competitive. The order process went smooth. Delivery was very reasonable. Would definitely buy from again... Thank You!
I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.
I ordered a refrigerator in June which included installation and removal of the old one. I waited patiently for 10 months in order to schedule the delivery, and they hired a company that doesn't do removal or installation. Now I'm having a hell of a time finding a company to it. Had I not waited so long I would have cancelled the order as soon as I found out they messed it up. Don't use these people. They're incompetent.
We ordered a bed on September 10th, 2020. We have received no updates in over a month for our product. I have reached out over 15 times the past week and customer service has simply given up on me. This is the worst company I have personally ever dealt with. They charge upfront and do not offer support or resolve your issues. Take your business elsewhere. I am out $1,000 that was stolen from me by this company. Run as fast as you can away.
Tip for consumers:
Don't use it.
Products used:
Bed headboard footboard
Placed order on 12/28/2021 with Jack. I was told it was in stock. They say it has been picked up 1/8/22.
No one is able to give me Pro # or Bill of Lading # and they keep giving me the same info without anyway to confirm it was ever shipped. Shipper Odyssey Trucking has no record of anything.
Very disappointing and still waiting for return call from Jessica S. At Appliance Connections. Judy F and Naom B.
Ordered on May 1 supposed to be in stock. Delayed 3 times. Arrived May 29.
Product was an excellent price, and arrived in good condition.
I ordered a sofa with an 8-12 week lead time 11 months ago, on Sept 29 2020. Today is August 29,2021. No sofa after numerous calls. They are blaming the carrier instead of finding or shipping me another. I've been more than patient and they only keep offering a refund. I don't want a refund, want the sofa you sold me a year ago, that's I've patiently waited on. This company is a joke. Order #*******235
I don't typically write reviews, but the customer service was so poor I had to write. If I write every bit of my experience you won't read it. Basically, just remember that this place will not deliver when they say: they will not return calls: you will be on hold for more than 30 minutes before anyone speaks to you and then they get "disconnected" several times so you have to call back. The prices aren't that great and the service makes you want to run. I had to cancel my order for appliances after THREE MONTHS of waiting and lies! You have been warned!
Tip for consumers:
don't get lured in by the pretty photos and decent prices. The joy ends there.
Products used:
I canceled or returned everything due to the worst customer service in the world
Overall, a good buy, but no communication from you after I placed the order. I would have liked to have been better informed about the arrival date of the freezer.
I have called multiple times to the company service staff. Lots of promises and no follow through.
First thing, taxes charged twice - both at the line level and on the total. I called them about it and they said they would get back to me. After a month, an email saying sorry for the delay we'll get back to you and another week and nothing.
Second, I ordered and paid up front on 4/2/2021. I was told Deliver to warehouse on 5/19/2021 and delivery to use within 2 days. We are now past that window. On my account it says delivered to warehouse. When I called to ask delivery date, I was told it is not in the warehouse and maybe they will be in stock June 4. This is holding up our Certificate of occupancy required to move into our new house, because the gas company can not inspect for leaks with no stove.
Tip for consumers:
Don't buy from this site. I feel I have been scammed.
Products used:
Paid for Stove - never arrived
We were very pleased with our purchase. Everything was intact and unharmed. It was shipped faster than I expected. Thank You for your great service.
I ordered a garbage disposal on June 20. Called on Friday June 24th to check the status of the order. Call was answered by "Appliance Connection", was told it would be on a truck Monday June 27. Called today June 30 was told they were waiting for the allocation department to process my credit card. I can not wait another - how long? - for the garbage disposer. I'll order it from a reputable company.
Recently replaced my old dishwasher with a Bosch. Soooo glad I did. Much roomier than my previous one. Does a great job cleaning my dishes and is extremely quiet. Also, Goedeker's has always done a great job with every purchase Ive made with them. They have the best prices, tax free, and free delivery. Highly recommend.
I like the dishwasher in general. We have not been able to use it since it came damaged. We are waiting on parts for repair. The wait for parts has been over a week with no update on when they will arrive.
Purchased venta hood they shipped and won't pay shipping bill. I can't since it's their product and fed ex says that company hasn't paid bill so holding package. Been going on two weeks so far call everyday to be lied to again
Tip for consumers:
Please don’t use them
Products used:
Appliances
Recently purchased a GE microwave $464.00 delivery was delayed! Finally received it and it was damaged. It's hard to believe they ship it without any protection and you are responsible for shipping and insurance! TO RETURN. POOR CUSTOMER Service FOR Returns ((((((Buyer beware))))))) I will never forget!
The website had the couch I wanted for half the price that other websites had it marked down to. The only website I know that doesn't charge tax, on top of free shipping! Hands down the best. The only thing is it was kind of hard to track my package, but it came in the time they estimated it. Thanks so much Geodeker's for helping me get that couch I really wanted for an affordable price!
We got a refrigerator online along with an entire set for the kitchen. The few hundred dollars price difference is not worth it trust me. Our refrigerator we ordered in July did not get delievered until February which we were very understanding about due to everything going on.
When it arrived it did not work but we did not know until April when we plugged it in at the new house (since we ordered as soon as we started building). Now it is almost July and we have not had a working refrigerator for nearly 3 months, we have contact them, and whirlpool and after 3 service calls with 2 repair companies we are waiting on another service call which is 5 weeks out to see if replacing parts will fix it or now - the entire sealed system is broken and will not cool.
Goedekers has been no help, they have no solution and no customer service. We have ask for a refund or replacement and keep getting the run around since they are waiting for the 1 year to expire. We also did not get our rebate they advertised since we did not have the serial numbers in time to apply for the rebate cut off. Just a pain after 13+ hours with customer service and 3 days waiting around at home 6 hrs each time for a repairmen still no working refrigerator. $4K+ metal paper weight in our kitchen for months.
Buy local so you can return or talk to someone - do not buy here
I ordered a dresser and when the order was ready to be shipped noticed they had the wrong address. I tried no less than 10 times to get them to correct this. After a month, I was told I needed to pay additional shipping costs in order to receive my item because they shipped it to the wrong state. I tried to work with their customer service and ultimately had to cancel my order. I will never order anything through them again.
I was thrilled to find my daughter's twin bed on Goedeker's because it was sold out everywhere! Ordering was a breeze and arrived quickly. I have nothing but good things to say about the company.
I order appliances online all the time for my rentals and had a great experience with Goedeker's recently. They have great prices and all the major brands. It arriced pretty quick. There was an issue on one and they resolved it really well. Very happy with them and plan on using them for my future flips.
I ordered a wine refrigerator that was supposed to be in stock and was my credit card was charged $1,240.37 right away. I got an order confirmation but no other information. 3 weeks later, I sent numerous emails with no response. Then I called and was on hold for an hour and 20 minutes - no answer. Finally after going on a chat and waiting over 5 minutes between every response I got a comment that it is back ordered and they have no clue when it will come. They can't call the manufacturer to find out an approximate date. Trying to cancel after they floated on my money for a month and I am a month out with no information. First negative review I have written in 5 years.
After I wrote the negative review I noticed their website says to contact Mr. Goedeker if there is a problem. I did contact him and he did immediately solve my problem. He gave me full credit, arranged for return shipping, and sent me an appropriate model.
I ordered a Bosch dishwasher from Goedekers which their website clearly labels as not ADA Compliant. Received dishwasher and noticed that it is smaller than a typical dishwasher. Called Bosch and was told this is an ADA compliant dishwasher and has less capacity than a non-ADA compliant model. I emailed Bosch documentation to Goedekers pointing out their website error and had follow up phone calls but they only tell me that I received the dishwasher that I ordered. They will not acknowledge their error and now I'm stuck with a small, expensive dishwasher.
I ordered a $10K fridge back in the beginning of October 2020. I have yet to receive it and they never call back or address my concerns. It was originally supposed to arrive on December 12, but the day came and went and no word. Now it is February 17 2021 and still cant get a call back or for anyone to just help me. They never respond on their chat box either. I wish I would have read the reviews prior!
Tip for consumers:
Don't.
Products used:
Fridge
I am very pleased with Goedecker's! I shopped around for my appliances and am amazed by the money I saved. The delivery process was fast and simple. The range had a minor dent (where when put in place) you cannot notice. But they immediately credited me for the blemish. I would highly recommend to anyone!
I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them. One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. This is the worst company I've ever dealt with!
Tip for consumers:
Don't waste your time ordering from this company, as they don't hold to their return/damage policy, and eventually stop responding to you
Products used:
Everything ordered except the wedge of the sectional.
Product looked even better in person than it did on line! The corner stand arrived on time and I was truly sarisfied with the quality of it. It looks amazing in my living room. I am a very satisfied customer.
Goedeker's Appliances and Furnishings is one of the largest independent retailers of home appliances, furnishings, mattresses, and plumbing supplies online today. Browse our huge selection of name brand products from GE, Samsung, Whirlpool, Bosch and m...