Goedeker's

Placed an order for Ashley love seat and chair which the site stated would ship in 4-5 days on 3/13. Finally on 3/23 the order was shipped to the shipper. No, that's not a typo, they shipped my purchase from Ashley in WI to a third-party shipper in NJ and then on to me which took 11 days in total. At no time was Goedeker's or the shipper able to track the shipment, or provide me with an estimated delivery date until 10 days after it shipped. It was delivered damaged by two guys in a Penske rental truck. I then spent another two weeks trying to resolve the issue with Goedeker's customer service. Repeated emails, calls and written messages left went unanswered. I finally agreed to a price reduction rather than having someone patch my new furniture or waiting another month for a replacement to arrive. Even running the credit card again for the refund took another six business days. Maybe they are better in person when then can't ignore you for days on end and you can just pick up your items from the store, but living in CO, I'll never use them again. Awful.

Completely horrible customer service. Be prepared to be lied too. I ordered my couch and was told the delivery can be scheduled in the evening so I do not have to take a day off work. First lie. I was told by the delivery people that they will only deliver between the hours of 9am-1pm or it will be delivered NEXT MONTH. I take a day off work then the day of the delivery they tell me that it wasn't loaded on to the truck, tough luck it will be delivered next week. Sent an email to the support team and owner of the company, NO REPLY. Called their team no answer.

The cooktop arrived in perfect order... but even sooner than expected.
Possibly of interest to Goedeckers.? There was no notifiation of impending delivery which precluded my presence and the well advised inspection prior to signature acceptance... or an " inspection refused" notation... such an oversight could result in conflict in the event of linvisibe damage... Goedeckers does it right... The delivery advance notificatio failures could result in potential future problems with a customer
5 gold stars for Goedeckers... best regards... Robert

I bought this and may other appliances on April 27th. I have been getting email after email about my appliances, and the delays... I would relate this to a flight that at first is a 10 min delay but then turns into a 12 hour delay.
I'm not sure when I will get my appliances, and every time I call Goedeckers, they say my appliance should ship soon, minus two appliances that are delayed (which have been delayed even more)... but still on May 19th, there is NO indication that my items will ship even though Goedecker's email says they were expected to ship on May 13th.
I would seriously reconsider shopping with Goedeckers, as they really don't seem to care about the family who is left without a kitchen and no clear indication when we will receive our appliances... Shop local, they probably will care a lot more!

Ordered an Ashley signature cabinet. It took about a month to deliver. Came broken. Got a replacement i came pretty fast, guess what? Broken again. It comes disassembled so in order to see the damage we need to unpack it, photograph in 1000 different ways so they can see the damage, mark on their parts list which parts are damaged, turned out that on their list there is no parts that got damaged, even though it's the major part of this cabinet, the top, bottom and the sides, conveniently missed from the parts list. And the customer service is horrible. She offered me $50 discount to keep it or pack it again back in the box and they will pick it up. Well, unpacking takes an hour cause it's all in separate pieces. Packing back in the box takes at least an hour, cause even piece needs to be packed separately. Taking pictures of the damage and emailing back and forth takes half the day at least and they are offering me measly 50$ discount. Customer service in this country is going to hell, as far as I am concerned. There are so many bad reviews online. CEO Steve Goedeker should be ashamed of the customer service and the quality we are getting from his store. Waste of money, waste of time!

They have all kind of furniture and appliance for a home. It was easy to navigate through the site to shop. I ordered a classic table for my game room.