Goedeker's

We ordered a bed on September 10th, 2020. We have received no updates in over a month for our product. I have reached out over 15 times the past week and customer service has simply given up on me. This is the worst company I have personally ever dealt with. They charge upfront and do not offer support or resolve your issues. Take your business elsewhere. I am out $1,000 that was stolen from me by this company. Run as fast as you can away.

Placed order on 12/28/2021 with Jack. I was told it was in stock. They say it has been picked up 1/8/22.
No one is able to give me Pro # or Bill of Lading # and they keep giving me the same info without anyway to confirm it was ever shipped. Shipper Odyssey Trucking has no record of anything.
Very disappointing and still waiting for return call from Jessica S. At Appliance Connections. Judy F and Naom B.

I ordered a sofa with an 8-12 week lead time 11 months ago, on Sept 29 2020. Today is August 29,2021. No sofa after numerous calls. They are blaming the carrier instead of finding or shipping me another. I've been more than patient and they only keep offering a refund. I don't want a refund, want the sofa you sold me a year ago, that's I've patiently waited on. This company is a joke. Order #*******235

I don't typically write reviews, but the customer service was so poor I had to write. If I write every bit of my experience you won't read it. Basically, just remember that this place will not deliver when they say: they will not return calls: you will be on hold for more than 30 minutes before anyone speaks to you and then they get "disconnected" several times so you have to call back. The prices aren't that great and the service makes you want to run. I had to cancel my order for appliances after THREE MONTHS of waiting and lies! You have been warned!

Ordered on May 1 supposed to be in stock. Delayed 3 times. Arrived May 29.
Product was an excellent price, and arrived in good condition.

I have called multiple times to the company service staff. Lots of promises and no follow through.
First thing, taxes charged twice - both at the line level and on the total. I called them about it and they said they would get back to me. After a month, an email saying sorry for the delay we'll get back to you and another week and nothing.
Second, I ordered and paid up front on 4/2/2021. I was told Deliver to warehouse on 5/19/2021 and delivery to use within 2 days. We are now past that window. On my account it says delivered to warehouse. When I called to ask delivery date, I was told it is not in the warehouse and maybe they will be in stock June 4. This is holding up our Certificate of occupancy required to move into our new house, because the gas company can not inspect for leaks with no stove.

Purchased 4 Kitchen appliances. All items purchased were already on back-order and not available in the time frame given. Salesperson should have advised that items were on known back order so other choices could be made if desired. Once purchase is made, store where purchased from no longer available to discuss issues, must go through Goedeker's Customer Service department. Numerous failed call backs, 1.5-2 hours on hold to speak to someone.

I ordered a garbage disposal on June 20. Called on Friday June 24th to check the status of the order. Call was answered by "Appliance Connection", was told it would be on a truck Monday June 27. Called today June 30 was told they were waiting for the allocation department to process my credit card. I can not wait another - how long? - for the garbage disposer. I'll order it from a reputable company.

My oven was damaged during shipment and was not accepted. Goedeker was very responsive and refunded my money in a flash.

The delivery personnel were polite and understanding.

The dishwasher that was in the same order was fine and accepted.

I would recommend Goedeker to anyone and will shop there again in the future.

Purchased venta hood they shipped and won't pay shipping bill. I can't since it's their product and fed ex says that company hasn't paid bill so holding package. Been going on two weeks so far call everyday to be lied to again

Nothing special, delivered as they were paid to do. Service as expected, and now my rating is going down because I have to type 100 characters.

Recently purchased a GE microwave $464.00 delivery was delayed! Finally received it and it was damaged. It's hard to believe they ship it without any protection and you are responsible for shipping and insurance! TO RETURN. POOR CUSTOMER Service FOR Returns ((((((Buyer beware))))))) I will never forget!

We got a refrigerator online along with an entire set for the kitchen. The few hundred dollars price difference is not worth it trust me. Our refrigerator we ordered in July did not get delievered until February which we were very understanding about due to everything going on.
When it arrived it did not work but we did not know until April when we plugged it in at the new house (since we ordered as soon as we started building). Now it is almost July and we have not had a working refrigerator for nearly 3 months, we have contact them, and whirlpool and after 3 service calls with 2 repair companies we are waiting on another service call which is 5 weeks out to see if replacing parts will fix it or now - the entire sealed system is broken and will not cool.
Goedekers has been no help, they have no solution and no customer service. We have ask for a refund or replacement and keep getting the run around since they are waiting for the 1 year to expire. We also did not get our rebate they advertised since we did not have the serial numbers in time to apply for the rebate cut off. Just a pain after 13+ hours with customer service and 3 days waiting around at home 6 hrs each time for a repairmen still no working refrigerator. $4K+ metal paper weight in our kitchen for months.

Buy local so you can return or talk to someone - do not buy here

I ordered a dresser and when the order was ready to be shipped noticed they had the wrong address. I tried no less than 10 times to get them to correct this. After a month, I was told I needed to pay additional shipping costs in order to receive my item because they shipped it to the wrong state. I tried to work with their customer service and ultimately had to cancel my order. I will never order anything through them again.

Small 4.6 Cu fridge arrived with 6 inch hairline scratch. Fridge also had cheap plastic plugs which were impossible to remove and dissolved while trying to pry out when swrichting fridge handle from right to left opening. Contacted Goedecker's same day as delivery day and waited weeks for a response. That response is we haven't forgotten about you yet waiting to hear back from the Manufacturer (SUMMIT Appliance). Finally heard back after a month with a sentence thanking my for my patience and to use a drill bit to remove plastic plugs. Unbelievable! Nothing about Goedecker's was pleasant or positive other than their call center isn't outsourced to Asia. Even if it costs more and doesn't offer free shipping, AVOD THIS PLACE AT ALL COSTS. Pay more and do in store pickup or at least buy from the big box stores as they ALWYAS have a great return policy and customer service is much quicker at getting things resolved. AND NO, THERE IS NO PANDEMIC TO BLAME HERE, JUST INCOMPETENCE AND LACK OF CUSTOMER SUPPORT.

Overall, a good buy, but no communication from you after I placed the order. I would have liked to have been better informed about the arrival date of the freezer.

I ordered a wine refrigerator that was supposed to be in stock and was my credit card was charged $1,240.37 right away. I got an order confirmation but no other information. 3 weeks later, I sent numerous emails with no response. Then I called and was on hold for an hour and 20 minutes - no answer. Finally after going on a chat and waiting over 5 minutes between every response I got a comment that it is back ordered and they have no clue when it will come. They can't call the manufacturer to find out an approximate date. Trying to cancel after they floated on my money for a month and I am a month out with no information. First negative review I have written in 5 years.

I ordered a $10K fridge back in the beginning of October 2020. I have yet to receive it and they never call back or address my concerns. It was originally supposed to arrive on December 12, but the day came and went and no word. Now it is February 17 2021 and still cant get a call back or for anyone to just help me. They never respond on their chat box either. I wish I would have read the reviews prior!

I ordered a bed frame from Goedekers, when I received the bed the footboard was damaged. I wasnt sure if it was a manufacturer error, or shipping but I notified the company immediately. I talked to Tiffany who was great, she sent me out an email and told me take pictures of the damaged piece. I took the pictures and Tiffany and I talk via email and she informed me the product has been reordered. A day or two later I received another email from someone else stating that I needed to send the broken piece back before the footboard was sent out. I question this because I thought it was already being sent. I had to now wait until the broken piece was picked up and delivered to them before I would get my replacement. This process bothered me and I expressed that in an email to them. I later received the replacement footboard which came to me damaged as well. I had to wait until Monday to contact the company, Monday morning I got in contact with a male working who informed me I contacted the wrong department but asked for my information and assured me that someone would call me back to rectify the situation. I never received a call or email, I called back on Wednesday when I got through they informed me that the customer service agents where busy and they would have someone call me back. I opted to stay on hold because no one called me back the last time so I wait on the phone for over 30 minutes. When I got someone it was Tiffany again who help once again the process from before repeated wait to send the damaged piece back and then they sent the new footboard out which I received and it was not damaged and my daughter loves it. Wished that this process would have been handled better

I ordered a lot of furniture. A fabric Couch & Loveseat set; A leather sectional 3 piece plus an additional leather loveseat from the same set. The price was great, got delivered quickly. Upon delivery, the delivery people left all 6 large items, packaged in the driveway, asked to inspect the outside of the boxes. Did not want to wait for us to unpackage everything and inspect everything individually. The boxes themselves were intact and there was no visible damage. It took hours to unpackage them. One of the leather pieces-which was a loveseat, had a friction rub right on the front where the colored leather was rubbed off along with stitching; the fabric couch had what appeared to be a burn mark on the backside. The 3 piece sectional was way too big for our space. I contacted Goedekers the very next morning informing them of the 2 damaged items, and the request to return the wedge of the section (as its sold in individual pieces), and they refused to do anything saying it was signed off 'free and clear of damage'; they won't take the wedge back, and they no longer return my calls, emails, and when I call they don't help but say 'upper management is going to get back to you', its been over 2 months. This is the worst company I've ever dealt with!

I like the dishwasher in general. We have not been able to use it since it came damaged. We are waiting on parts for repair. The wait for parts has been over a week with no update on when they will arrive.

The worst. Worse than Appliance Connection which Goedekers purchase. Kept calling and e-mailng them about "where is my dishwasher?", for 2 months, they kept lying and saying it came directly from Bosch. Yet, after weeks of trying to get tracking info I finally found out dishwasher was still in their warehouse. Then tried and tried to get my money back, no luck. Finally PayPal got it back in less than 24 hours. Shop local, unless you live in St. Louis.

Do not order from this company. They may deliver your product but they will not help whatsoever if you have any issues. I received a bed frame with a broken piece and haven't heard back after 3 emails, multiple calls on hold, and a month later. Not worth whatever you may be buying to deal with the stress of absolutely no customer service. What a disappointment.