Goedeker's

We called on 8/19 before placing a large appliance order and were told that we would ha e them in a couple weeks. Our credit card was charged immediately. We kept gettng different information and delays about when we would get the order. Customer service never follows up like they say they will. We kept being told our order was in Transit. Now the delivery company calls every 2 hours with dumb questions like of our front step is 17" and how wide our door is. It is Sept 20 and still no delivery. Bottom line, spend a little more money and shop somewhere else where you'll get good service.

While they may be cheaper, you pay for it in frustration and struggles. I wouldn't buy a light bulb from these guys again. Roughly 50 (yes 50) emails back and forth, 2 service calls, had to pay for repairs to a shipping damaged item out of pocket and hope they reimburse us along with not getting the services we paid for. Could not have been a worse experience if they made a dedicated effort to make it so. Do yourself a favor and buy from someone local and who can't hide behind email.

I went with Goedeker's because of the prices, so in that way it was worth it. Also, customer support is generally helpful (though I had a couple instances where they handled my request but never let me know, leaving me to follow up). Delivery is a total hassle, however. You might get 24 hours notice, or they might be angry when they claim to give you 24 hours notice but they've shown up to your house and you aren't there. Certain things can't be delivered on weekends (but some can, so that doesn't make great sense to me) I'm not completely sure the low prices were worth it.

I ordered a washer and dryer set in Aug with a promised install date of 9/1.9/2 I called and they said they had a part back ordered. I've called multiple times since then (now Oct) and was told last week they shipped and should have installed this week. I word from them and I can't reach them - super long hold times on phone and slow response via email. 5e sales guy was very responsive on sales but has now ignored all other contact. Worse service for a company - don't know how they stay in business. I should've cancelled earlier. Buyer beware.

I have lost count how many times I have waited on hold for a minimum of 30 minutes usually closer to an hour. Fact, there order line picks up much faster, they are very ready to take your hard earned cash but customer service is much lower on the priority list. I have been promised call backs, not received them. I have never in my life had such frustrating and inept service. In the meantime they have had my money 3 months and I still have not received what I ordered. ADVICE: Buy locally at a brick and mortar is my advice, dealing with Geodeker's will remain one of the most frustrating shopping experiences EVER! (as I write this I have been on hold for 55 minutes and counting...)

I purchased a refrigerator which was on back order so it took 8 weeks to receive it. White glove delivery which you pay extra for got me two doors and the freezer drawer on bottom scratched and dented. It took me another 21/2 mos. To receive doors. They sent one at a time over a period of 21/2 months. But I did save some money, so when I got ready to purchase washer and dryer I called them again. Lowes had same set on sale Labor Day for $749 each so all I was doing was saving taxes. Well when I got my credit card statement they had charged me $829 each! They said they couldn't find my recorded conversation. How f-ing convenient. So I ended up paying $160 more than if I had gotten it at Lowes. They are a rip off!

In all honesty I hoped for my order to take less than 30 days to arrive but in all fairness it was nice to save money and the taxes. Lowe's would price match but not on the taxes. In our case it was a few hundred bucks, lowes would have been faster. The fridge and oven arrived slightly damaged, fridge was on the lower back side which was not worth to fuss about. The oven has a slight ding in the front door which I had not noticed until I installed. Bottom line if you are on to wait for your purchase, go for it. If you're on a time constraint then shop brick and mortar.

Almost 4 weeks after ordering An entire suite of appliances (5) we were told they would not deliver for free. It was an additional 250.00. By that time we lost the opportunity to take advantage of significant sales from other venders. It took an additional 5 weeks for the appliances to get close to our location and as the contractor were scheduled, in the end we had to rent a trailer and pick them up our selves.
Just dont believe all the claims. And they are completely unapologetic about the issues.

I ordered a cooktop from their website. It was "in stock". I got an email saying that I would be notified once the item is shipped out. Two weeks passed and nothing happened. I tried to call. It didn't go through for over 2 hours! I sent an email to their customer service. After a day or so, I got a reply saying that it would be shipped in about two weeks. But, of course, it remains deadly quiet after the date they proposed passed and until this moment I am calling their "customer service" again. A bunch of very lazy, arrogant and dishonest people.

I purchase a stove and a fridge on Sept 5th. The stove was delivered after three weeks of waiting and asking for updates. Together with stove they tried to sell me an open box dented fridge which I refused to accept. A few times they offered me to send a door to repair the fridge which I didn't have. I had to fight with them to get a new not damaged fridge instead. After 35 days of waiting the shipping information is still only promises. Currently they think the Oct 15th maybe the date and again promised to contact me. I am very unhappy and do not recommend you the company and their services.

I cant even give them one star. VERY disappointed with this company. Had a $700 couch delivered to my home, looked perfectly fine on the outside. Was not able to move the couch into the room it was going into for a few days. When we went to move it we noticed it was extremely wobbly. As we tried to move it we realized the entire back end frame was broken. Called and emailed, was told to send a video which we did and were told it was past the 48 hour return so they couldnt exchange for a new couch. Extremely unfair when you spend hard earned $ on something and get a broken couch in return! Never
Again!