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GoDaddy

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Texas
2 reviews
0 helpful votes
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Force Buying
August 16, 2022

Sorry but i dont like the interface - there are annoying number of ads of your own services. Also the prices shown in the order page sometimes aren't accurate.

Date of experience: August 16, 2022
Netherlands
2 reviews
26 helpful votes
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Godaddy made me buy the wrong product 3 times and they decline to refund me. Every time I call or email them they tell me that they'll get back to me but they won't.

Date of experience: February 8, 2020
Maryland
1 review
0 helpful votes
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Godaddy is a SCAM!
February 27, 2022

Godaddy is a SCAM! THEY STOLE MY MONEY AND I DIDN'T GET THE SERVICE I PAID FOR. I paid for a website that I previously created on their site to be restored, they took my money and did not restore my website as they assured me they would. When I logged into my account after the fact, they had in fact not restored my account. I spent time, energy, and money creating and restoring a website that was no longer there. When I called, I was told that the website that was attached to my domain name when in fact it was a different website altogether. Again, I paid for a service and did not receive the service. DON'T USE GODADDY, THEY WILL STEAL YOUR MONEY THEN CHANGE YOUR PRODUCTS/SERVICES. RUN!

Date of experience: February 27, 2022
Canada
1 review
0 helpful votes
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Very bad site to start your business. Once you pay the 328$. Inside 5 months your site will be hacked and if you pause your purchase everything you have done on your site dissapeared.

Date of experience: January 8, 2024
Colorado
1 review
0 helpful votes
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They used to have good service, answer the phone quickly and now... not! Have you tried to cancel a Domain with them? Not fun spending hours on the phone with them, life is too short.

Date of experience: December 15, 2022
California
1 review
0 helpful votes
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Terrible
February 20, 2024

I needed help with getting a refund for the service i bought for my website. I was within the 30 days when i asked for a refund initially and they needed me to do a million things in order to get the refund. I wasnt able to complete the tasks and now they wont refund me. Guess what, if you get the monthly payment plan you get 45 days to refund and if you give them MORE money upfront and pay yearly, you only get 30 days. SO GREEDY AND STUPID. I HATE THIS COMPANY

Date of experience: February 20, 2024
Georgia
1 review
0 helpful votes
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Pricing for domains
December 10, 2022

So, this is how it went down for me. I purchased a domain, right! Cool all excited and stuff. Then realized at the end after I already purchased the last peice of the domain name was spelled incorrectly. So, now I'm like this is great! Right, I'm brand new at doing anything like this. So, I literally go through the ringer on trying to get a refund. They say the quickest way is have store credit. I'm like sure. So, what happens is when I try it all over again they can't give me the domain or any domain that isn't taken at the same price. So, I tell the refund my money back on my card. Now I have to wait 3 to 5 day until it's there. So, now it's got to be back into my bank account. I pick another one, nope can't get the same deal. Their saying since I have already purchased one that any deal their offering doesn't apply to me. Wait, what, why, I technically didn't if I got a refund. I didn't purchase anything. Remember I got a refund so because of that. Nope no deal for me. Those people over there are ridiculous! Different domain name and all. I even deleted my account. Now I'm gonna have to use another name or something! Idk but I am f******* pissed off! Thanks

Date of experience: December 10, 2022
New York
1 review
1 helpful vote
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Redundant
December 17, 2013

Redundant. Hard to find items of importance. Tries repeatedly to sell add-ons not desired. This is a difficult site to navigate made more difficult by the hard sell pop-ups.

Date of experience: December 17, 2013
Canada
3 reviews
21 helpful votes
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Hidden Price
May 24, 2018

I was GoDaddy customer but because of hidden pricing I left. They have a lot of hidden price for domain, like renewal of domain is higher then actual cost.

Date of experience: May 24, 2018
Pakistan
2 reviews
8 helpful votes
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I mostly use their domain service, their hosting service have restricted features and costly and the bad things is they dont have live chat support only phone support.

Date of experience: July 8, 2015
GB
1 review
1 helpful vote
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Awful company, spoke to Nongam and Sagan on Live Chat and they are refusing to refund an auto renewal for an unused domain which was not authorised to be charged to my card, when I am cancelling well within my 14 day statutory right as a UK consumer. Their own contract states that as a UK consumer I have 14 days to cancel products and services ordered from GoDaddy, yet they are insisting that a refund is not possible.

As per the Consumer Contracts Regulations 2013, clauses 29, 30, 31 and 32, they are currently breaking UK law by refusing to honour my statutory right to 14 day cancellation as a UK customer. Trustpilot, please investigate this, consumers need to be protected from this horrific level of illegal malpractice.

And if you're thinking of getting a domain from GoDaddy, stay WELL clear. They will keep your card details on file and extract money from you years down the line against your will, then refuse to pay it back when no services have been provided. Absolutely disgusting.

Date of experience: November 27, 2022
GB
21 reviews
130 helpful votes
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Great services, cheap domain registration also cheap private domain registration. Easy to manage domains, edit or forward to a new ip. I Recommend Godaddy.

Date of experience: September 13, 2011
Louisiana
2 reviews
3 helpful votes
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Viewing the many negative opinions of GoDaddy.com was really a surprise to me. I have about 90 domains with them, and have never had a problem with their service. On a couple of occasions I had to call their phone support, and they took care of my issues really quick... no long on hold.

As far as the many offers they want you to go through, who cares? I just happily click no, no, no, and save a good bit of money.

As far as the web hosting, it leaves a bit to be desired. I found it too slow and cumbersome for my needs and went elsewhere. Not a complaint, it just didn't fit my need for web development. As far as the one guy who claimed they wouldn't let him cancel, I find that review suspect at best. I have bought and canceled domains and other services over the last 5 or so years and have NEVER had them charge me for anything I canceled. And, cancellation was easier that most renewable services. I simply set that service to NOT auto-renew.

On a scale of 1 to 10, I'd rate them as follows:
Domain sales - 10
Web hosting - 5
Customer Service - 9
Ease of Website use - 8

Date of experience: April 13, 2011
Illinois
1 review
0 helpful votes
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Horrible Customer Service
February 11, 2024

Called in 5 times for refund. Then waited 40mins for supervisor that never got on the line. On phone now checking for my refund after they charged me for 2 years that I didn't want.

Date of experience: February 11, 2024
South Africa
1 review
0 helpful votes
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I am trying to request transfer of my domain away from GoDaddy South Africa and its a nightmare -excuses after another. Will never do business with this company.

Date of experience: March 13, 2023
Canada
1 review
0 helpful votes
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I am writing this review because I just frustrated with GoDaddy Customer Support in how they handled the WorkSpace to Office365 Email Migration. First, we got very little notice as to when the migration was happening. What they said would take 48 hours to complete has taken more than 3 weeks to sort out. The new Office365 Email Plan that we got only has 10GB of storage when the standard plan with Office365 has 50GB of storage. All of our accounts have around 8-15 GB of email data which means that some of them will reach their limit and stop working in the near future. Guess what? They will all have to be upgraded for an additional cost. We have reached out to our account rep (Yes, you now have to wait over 40 minutes to speak to a live agent!), who are nice people but inefficient. They cannot give you a straight up answer, don't follow up, transfer you to a different department, make promises to fix things and yet nothing changes. Frustrating to the point where I am considering moving my business elsewhere. Take note GoDaddy. I have been a loyal client for over 15 years! Anyone listening? I do not think so!

Date of experience: August 8, 2023
Tennessee
2 reviews
0 helpful votes
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My recent experience is hopefully the end of my dealings with GoDaddy.

I have NOTHING good to say about this company. Of course, I have been spoiled now by years of working with InMotion Hosting reps who do everything in their power to assist without asking for more money.

On 5/24/23 I spoke with the first GoDaddy rep who was deceivingly helpful when offering to put me on hold with the "2nd tier" support. After the on hold music ended, I thought I would wait further - no one ever answered. I called back only to be told by the new rep that they did not have a 2nd tier support. So in essence I was lied to. This conversation continued in a downward spiral with the new rep being condescending and saying that there was no way to help further without my client paying for tech support. I told him that we had paid for tech support in the past and had to fix the issue ourselves so we were reluctant to give them additional money. Suffice it to say, I was able to talk my client into moving her hosting from GoDaddy to InMotion Hosting.

InMotion Hosting has now restored the problematic site and transferred another site to her hosting. I plan to transfer the client's domains to InMotion as well.

I also have some personal domains at GoDaddy which I am transferring as I do not want to help sustain a business that cares nothing for its customers and goes out of their way to be deceitful and unhelpful.

As a web designer, I could never in good conscience recommend GoDaddy to anyone.

Buyer Beware.

Date of experience: May 25, 2023
India
1 review
2 helpful votes
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Genuine Client Review*
November 8, 2016

If you have a fear of other hosting companies are cheating and godaddy not, coz they say they give what they promise, you should read this review:
I bought Linux share hosting (top plan godaddy) guess the default infra? 512 MB RAM 1 GB I/O. After 12-13 visitors at a time server goes down, lol, I purchased next upgrade from them 1GB RAM, 1 GB I/O. After 20-25 visitors at a time server was going down.
Thanks to Mother marry I got a mail from other hosting provider with almost half the rate, I thought lets try, bought from them (Half the price of Godaddy)
Guess what default config I got 1GB RAM and 2GB I/O not only this even 100 visitors online, server doesn't goes down.
I am not only feeling like being a duffer buying from Godaddy but also feeling amazed by how they are fooling people.

Date of experience: November 8, 2016
Australia
8 reviews
26 helpful votes
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Go Daddy have to be the worst company i have dealt with in 25 years of business. It saddens me greatly that so many small aussie businesses are going to sign up for their multi million dollar advertising and have major regrets.
They are 110% all about the dollar, they couldn't give a damn about the customer. We signed up for a 2 year hosting package ($2800), after 12 months of the worst service, we decided to move to another host Vultr (fantastic to deal with), I had to jump through a lot of hoops to seek a refund of the unpaid hosting, they tried very hard to give me an instore credit, i told them i was leaving and what use was in store credit, i didn't give up and finally got a portion approved for refund ($436) that was in May 2019, now when i chase this, i get told to ask my bank to trace it - bit hard to trace something that hasn't actually been deposited or attempted to be deposited - they haven't given me my refund.

Please go anywhere but Go Daddy for hosting or websites, they are unscrupulous and have their staff so well trained to constantly try to upgrade you - its only a matter of time before they are forced to pull out of australia, as more and more people are reporting them to the ACCC

Date of experience: August 13, 2019
Florida
3 reviews
0 helpful votes
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Godaddy Sucks Big TiME
December 1, 2022

3 days waiting on support without ever speaking to anyone huge waste of time. This was just some non hosting related questions but still 3 days and no one can answer.

If this would have been my web server having an issue and the issue wouldn't allow me connection to fix I would have really been peeved. Or hardware issue which I can't fix remotely anyway, this disturbing.

All I going to say is that I dealt with them almost 10 years ago and this was the first time since. They still have not gotten their act together.

The sad thing is the people who have absolutely no idea whats really going on are lured to this companny because they have heard the name somewhere over the years and they don't know any better.

Any new people to the web world reading this, GoDaddy is one of the worst hosting companies out there. HostGator A pretty close runner up.

There are many hosting companies that have much better pricing and resources, better maintained and optimized servers, more knowledgable in their field, and much better and faster support.

Anyway, GoDaddy needs to get the comany in order.

Date of experience: December 1, 2022

Overview

GoDaddy has a rating of 1.4 stars from 514 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoDaddy most frequently mention customer service, domain name and credit card. GoDaddy ranks 601st among Web Hosting sites.

service
240
value
235
shipping
98
returns
132
quality
220
This company does not typically respond to reviews
+98