Padma D.

You definitely need to know that even when you cancel a domain name or other product with GoDaddy they still take auto renewal payments from your credit card. They don't tell you that you have to phone their Billing department to ask them to kindly refund the money they just stole from you. And you have to do this within 5 days of them taking the payment. You are lucky to be able to get through to someone in 5 days, their wait times are appalling. It is almost impossible to cancel autorenewal. It is difficult to remove your payment card from their website. And it is next to impossible to cancel your account with them. After 4 years of trying I have just succeeded today with the help of one of their employees. Finally some help to say GOODBYE forever to GoDaddy which has taken over £200 from us for a product we do not have and have not used for 4 years. We now use Squarespace who so far seem to be a reasonable and ethical company - a welcome contrast to GoDaddy.