GNCReviews 104

I am a constant customer of GNC and have since ordered similar products since the pandemic. I traditionally have received the products within a week or no more than 7 days. I have ordered two items that were placed on August 4th and sent out for shipment. It was updated multiple times over the past week and half that it was changing from one carrier to another, that it would be delivered on last week, and finally I get a notification it is coming today via USPS another carrier. It has been an extreme wait for the products and I will never order from GNC again online if this is what is expected. I have spoken to multiple reps and they have additionally shared that this is not a standard shipping issue and shouldn't have happened, but there is no recourse. I have needed these products and haven't received them. I'm totally dissatisfied with shipping and even the customer service because I'm told there is nothing that can be done.

I saw item was for $13.99 added to cart. Said I will pay using PayPal. I was then shown a receipt of $25.31. I immediately contacted merchant and informed them I did not authorized that amount. I was told they can't cancel; I need to return item when received. I contacted merchant when I received item and was told they are not refunding anything due to the virus. I explained I was charged incorrectly and did not authorize the charge and I didn't appreciate GNC misrepresenting the product as well as taking payment without me verifying amount.

I have three GNC gift cards
I have three GNC gift cards. I tried to place an order online but could not find anywhere to input the gift cards. So, I chat online because this happened before and the customer service always can help use the gift cards. But after first unfinished chatting, they closed my online chat services more than 5 times before chat with me! It is very rude! During the chat with Emily, they refused to help place an order by using gift cards. And they told me their manager could not talk to me without any reason! If they do not let customers using gift cards, why selling them? And they never notice customers can not use gift cards online when they sell them!

BE AWARE OF WHAT SITE YOU ORDER FROM. I LIVE IN CANADA AND ORDER FROM WHAT WAS KNOW AS E-BATES just changed the name. I've order off of MANY sites and it was ALL CANADIAN. Well I thought I would do GNC. I did my order and then looked at my transaction in my bank and was like WTH. Well it was all in US funds. I immediately contacted them numerous times through phone and email to cancel the order they wouldn't because of covid. I understand that but I called liteafter 5 minutes it was placed to wasn't even mailed yet. They were extremely rude. They wouldn't cancel my order and one of the items I had ordered was buy 1 get 1 50%off well the 50% off item was unavailable and said they had to "cancel" that one product. Makes no sense at all when you say you cant cancel a order then I get a email saying that 1 item was cancelled. I then said well send me something different for the 50% off product they said I had to place another order. THIS COMPANY IS A JOKE BUYERS BEWARE!

After years of being a regular customer, they first cancelled my order with no explanation. No big deal. Then after waiting time fixing the situation, and receiving the order, they billed me a second time without confirmation or notice. Not only that but they overcharged me. When I contacted them to let them know they made a mistake, they told me that I made the order and have to deal with it. I tried to explain that it was a duplicate and I did not make the order at which point they told me again that I did and would not be refunded. I they asked how they had the right to steal from me. They told me they are not stealing and it was not a duplicate. Now they are calling me a liar. At this point I was very upset and had to end the conversation to talk to my bank instead. I wouldn't think a business that claims to have its consumers interest in mind would be so shady, blatantly disrespectful, and would just take From somebody like a drug addict with no self control. I am forced to deal with this molestation but I hope nobody else will. I'm am switching to more upright venues. It made me select one star but they do not deserve even that.

One of the associates at "Customer Care" refuses to answer simple questions and does not seem to understand her job functions. After many weeks of attempting to get an answer, I finally asked for contact information for her direct supervisor... she was never heard from again after several requests. Nicole's incompetence has caused GNC to lose yet another customer... I guess this is why they are forced to shut down over 190 stores?!

GNC has a horrible product return policy. I regularly purchased a workout booster product from GNC for several years. Last purchase, the store employee told me there was a promotion and I could buy two and get a third can free. Awesome I thought! When i opened the third can - the product was bad. It had gone hard and couldn't be used without a chipping hammer. But I was bringing it back more than 30 days from the purchase date. REALLY!? What was i supposed to do. - Well no more GNC products for me or any of my friends!

Way too over helpful! How come every time I go in to a GNC I feel like it is a car sale? I cant even get to the register without being hailed at the door with a jacked up "Hi, can I help you!" It is annoying that I have to talk to anyone before I am ready to ask question or inquire about a product that I may like to keep personal. GNC you really need to pull your staff back a bit if you want me to return to any of your stores. Not everybody wants to be greeted.

I have dealt with GNC since 1970's and found many good things that are positive about GNC
The sales clerks are always proactive and the merchandise is top quality but the prices are a tad too high for this old retire senior citizen.
I shop on the internet for bargains by other vendors and also I shop in Vitamin World which is also located in the same mall (Mall of Monroe) in Monroe Mi. Sometime it pays to shop around to get more bang for your $ Buck

Shame on you, GNC.com

This review specifically relates to the GNC.com website. This was my first and last time ordering on GNC.com.

The experience was gobbsmackingly frustrating. I ordered Isopure 7.5 lb pound protein powder. The process of ordering was fairly seamless. I added the product to the cart, checked out, and received a confirmation. Easy peasy... right? Not so much.

Here's where the fun begins. Twelve hours after placing the online order, I received an email that stated (paraphrasing) that the ordered was cancelled... no reason, no explanation, no nothing. So, I called GNC Customer Service. I was advised by CSA that the order was out of stock, and that there was no comparable product. And to make matters even more rich, GNC sent through a payment authorization to my card which will sit there for three to five business days before it is released. Therefore, I essentially paid for a product that I was guaranteed not to receive. Hmmm...

As I explained to the CSA, it is a lousy business practice to not have a "real time" inventory control system. And it is even worse to tie up a customer's funds with a bogus preemptive authorization. Just do what Amazon does. Query the customer account to make sure it is an active account, and then prior to shipping, bill the customer.

I am really annoyed. I could have used that money, that GNC tied up, for an immediate purchase for another bill that I could have paid. Really, really bad business practice. I filed a complaint with their Consumer Affairs Department, and received a voicemail from a CSA Supervisor, not a Consumer Affairs representative explaining the same policy. I guess the customer is not worthy of a simple higher level, or escalated return call from someone who care. They are not getting the point. The point is to reevaluate their programs/policies to balance the customer experience versus the business requirements.

I guess none of it matters. I will not be ordering from GNC.com ever again. I don't need my money tied up with nothing to show for it.

Think twice before you use GNC.com

About a month ago or so, I took it upon myself to get more serious about my work-out and nutrition habits. I do not have much knowledge on the subject so my first step was to visit a GNC location (for my first time). A few acquaintances had advised me that I should just do some research and buy my products discounted online somewhere. However, since I was so in the dark about what I need, I decided to talk to a GNC retail associate anyways. I am very glad I made this decision. The associate I worked with was one of the most helpful sales people I had ever spoken with. He understood that I had no idea what I was looking for and made sure I did not feel intimidated. He explained so much to me that has helped me in bettering myself. On top of excellent service, the products I ended up with are awesome! They are exactly what I did not know I was looking for. The trip was well worth saving a few bucks on a discount website. Had I bought products online, I am sure I would not have gotten what I need. The purpose of this letter is to say thank you for creating a focus on customer service and providing a variety of products to fit the needs of anyone. I unfortunately do not recall the name of the man who had greatly assisted me. Overall, I will definitely stick to purchasing from GNC stores. The store I visited was store #7826 in Ross Park Mall.