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One of the associates at "Customer Care" refuses to answer simple questions and does not seem to understand her job functions. After many weeks of attempting to get an answer, I finally asked for contact information for her direct supervisor... she was never heard from again after several requests. Nicole's incompetence has caused GNC to lose yet another customer... I guess this is why they are forced to shut down over 190 stores?!
My complaint is not about charging my card (after all, a card was never used).
My complaint is about MY money that is being held in my Ideeli account that they refuse to refund. I have never complained that they have charged my card. Quite contrary... they say that they attempted to charge my card and the charge as declined. The payment method that I used to make up the difference between MY money that is being held as a "credit" in my account is PayPal... no attempt has been made by Ideeli to access funds from my PayPal account!
I have attempted to use MY money that they will not refund on several occasions. Each time I receive a message that the order has shipped. Each time it does not. Each time I request a refund of MY money that is beingheld in MY Ideeli account. Each time I am denied a refund. If Ideeli cannot fulfill any of the orders that I place, all that they need to do is REFUND MY MONEY, bringing my account to zero. Pretty easy... they REFUSE!
Michael B.'s review of Groupon earned a Very Helpful vote
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Empty.
Bought the lean shake 25 weight loss drinks. EVERY SINGLE ONE was coagulated and rotten! GNC...
Hi Michael,
Thank you so much for being in touch via Site Jabber. I am sorry to hear about the issues you’ve had, and it seems like there are some miscommunications I can address here.
When you place an order on our site, we do not charge your card. We simply place a hold on the card for the value of the order, to ensure that the funds are available. That hold is temporary, and will drop off within a few days if the order does not ship. Because we do not charge you until the order has shipped, when your first order was cancelled, the hold was released. No money was ever transferred to our bank for that order because we could not fulfill it. While I am sorry that this occurred, due to the consignment nature of our business much of our inventory is sent to us by the manufacturers after the sales event has ended. If for some reason they find that a style or size we sold on our site is not available, or in lower quantity than originally stated, we will take orders on the site that we cannot fulfill. When that happens, we typically send an e-mail as well as issue a credit for the inconvenience. But please note that this credit is given to you by Ideel, and is not connected to the payment of the cancelled order. Your money never left your account, because the order never shipped.
Regarding the new order you placed, as mentioned, we authorize your card at checkout. Then, when it’s time to ship your order, if the hold has already dropped off, we’ll need to place a new hold on your card. When we went to do so, it sounds like PayPal refused the second authorization. This caused your order to go into a freeze status, and we sent you an e-mail letting you know the payment needed to be updated within 48 hours or the order would be cancelled. That e-mail message does begin by saying “We appreciate your business and hope to ship your order as soon as possible.” However, it then immediately alerts you to the issue: “Unfortunately, we are unable to process your payment with the information currently on file.” I am sorry for the confusion.
If you’d like to reply by private message with your e-mail address or an order number, I’d be happy to look into your order history and customer service interaction and help in any way that I can to help you get the items you ordered or explain in more detail what caused your orders to be cancelled.
Best,
Jason Faria
Director, Customer Service