Glyde

I started the process of ordering in iPhone at the end of May - it took OVER 4 weeks to receive the phone, and it didn't work. Tried to work with Apple and AT&T to get the problem solved, but phone did not work.

So, they sent me packaging to return the phone - which is nice - and I sent the phone back - and did receive immediate credit.

In the meantime I ordered a second phone (only because there are 6 of us and I can't afford brand new phones). Again, took OVER 4 weeks to receive - got it today - and it is REALLY BROKEN. It actually has something broken inside of it and it makes a noise when you move it around. Again, did our best to work with Apple & AT&T to make the phone work and they all but said - the phone is "crap". This one is actually in worse condition than the first one.

So, I am now TWO MONTHS into using Glyde.com to get a reliable used phone and I still don't have one. Oh! And now I have to pay 1/2 of the shipping to send this garbage back to the seller.

STAY AWAY! HUGE WASTE OF TIME.

1. We ordered a phone and the seller did not ship it or respond to contact, so I reached out to Glyde. There response that "they would call him."

2. Then Glyde did not follow up with me. I had to continue to email them. They responded by saying that the seller had been blocked and they would send me a better quality phone to make up for it. (Based on their description, it was the exact same phone with the same quality, but a this point, we didn't argue because we just wanted the phone after the delay.)

3. It took over 2 weeks to arrive. HOWEVER, this was NOT Glyde's fault. There were slow downs within the postal system, so I do not hold Glyde responsible for that.

4. When the phone did arrive (3 weeks after ordered and numerous emails to Glyde), it had a battery health of 50 and held a charge for less than an hour.

5. Back to emailing Glyde... again. I got a brief response saying they were sorry, that all of their phones should have a battery health of at least 80 and they were sending a shipping label for EXCHANGE.

Okay... they shipped the phone, not a third party seller and they didn't check the battery health?

After having waited for 3 weeks and lots of hassle to finally receive the phone, they want us to send it back, wait until they receive it and then send us another mystery phone that takes how long to get here?!

And I still haven't received an email back in response to telling them that I want a full refund.

5. And no, of course they do not have a phone number... email only.

This has been the biggest waste of time and money. There is no way that I would recommend this company to anyone.

I tried to buy a used ipod for my daughter off glyde and received an response that my credit card could not be confirmed and that my transaction was cancelled. My credit card is fine, I bought something the same day on another site. The transaction also appeared on my credit card, so it's clearly a mess on on glyde's processing.
Of course I understand they have tighter security, and I'm sure we all appreciate it. I simply want to straighten out whatever error they have on my account and purchase something.
That seems to be impossible for glyde to handle.
I received an email with the problem about my credit card and glyde account. I sent an email asking what I should do and asked for a phone number to call and resolve right away. Two days later, I was told to log in and review my account details to update the information. No phone number was provided to call and handle this promptly. I logged in, but since my account was locked I was unable to get to my account details to update them on the site. I sent another email back with the screen shot of my problem. No response.

I started over again and sent an email asking what to do now. Two days later I received a very strange email asking for information about my credit card so they could confirm I was legitimate. (strangely, this email was sent at 11pm PDT Sunday evening. I feel like glyde customer service is something who does this in their spare time and logs on periodically in the evenings and weekends to respond) Questions like: What is the phone number on the back of the card? Who is the issuing bank? I responded that I was happy to help confirm that my information was not fraudulent, but I did not feel comfortable. Providing details like they asked for in an email. Guess what? No response.
I am VERY uncomfortable that glyde has my credit card information and that I cannot access my account or speak with anyone. I feel like this is a scam and now I need to monitor my credit card for fraud.
Worst off, my daughter who has saved her money and worked hard for a long time is very disappointed. Glyde - if you're going to run an online business, let's get some basic customer service processes in place.

Purchased what was advertised as a "like new" iPhone XS Max from Glyde, which advertises themselves as taking only the best pre-owned devices, meticulously going over every inch to make sure the devices listed for sale are exactly as advertised. After placing my order and receiving a confirmation email, I patiently waited for my shipping notification and tracking number. Nothing. Next day, nothing. Tried, unsuccessfully, to reach someone at the company for that info. This is another area that is a total waste. There is literally almost no customer service whatsoever. I went through the weekend with no response or shipping notification. On Monday, I sent another email asking for tracking as my phone had still not shipped. Magically, I received an email with tracking. When the phone arrived, it had a screen protector already installed which immediately set off my alarms. I removed the protector to find the screen completely full of scratches with the upper right hand corner of the screen covered with deep scratches.

I immediately sent an email describing what condition the phone was in (nowhere near like new) and that I would like a return label and full refund, as that's what their site advertises so heavily, "We've Got Your Back!". I've since sent three more emails and have received absolutely no response. I've tried tweeting them but get zero in return.

My advice? Stay far, far away from this site. Doing some digging, it appears they're no more than a middle man for outside sellers to peddle their phones through which is why there is almost no customer and zero help. Use Swappa. They've never let me down and check all the right boxes.

Buying a pre-owned phone can not only be very expensive but nerve wracking at the same time as you're putting your trust in the other party to advertise, provide and deliver what they're advertising. Based on my experience, Glyde certainly does not fit this bill.