Nice cell phone
Good price
Good time on getting the cell phone delivered to my address
Thanks

It was fast shiped and very satisfied with quality.

Great. Arrived on time. Seems to be a new phone no dings or scratches.

I have had multiple issues with glyde.com over the last few years but for some reason I continue to go back there. I guess I'm a glutton for punishment. I've had to return it iPad 2 that was in horrible condition, when the listing said it was in good condition. They messed up an iPad Air purchase that I made and even sent me a non-functioning counterfeit cable that did not charge the device. When I contacted customer service, she told me they would send me a working one, that never happened. My latest issue is that I ordered a Galaxy S6 Edge Plus That was supposed to be unopened in original packaging and I got a used refurbished one instead in a cheesy "mobile phone" generic box. What they do is when you submit information that you want a return, they relist your item so that someone else buys it on their website so they don't have to handle it again. Then they send you a shipping kit to actually send it to the new buyer, not back to them so they don't have to handle it, this is another way that they make money. They do not reimburse you for your shipping charges so you are shipping their item out to other buyers of theirs using you're time and money. I was able to figure this out because their return shipping kit, which the phone did not fit in and was pre-generated with the wrong weight, had a new buyers address on it, not Glyde's! I actually had to cut away the interior of the foldable cardboard flaps to reduce the inside dimensions of their special shipping kiit so I could fit the phone in it, it was listed as a 14.4 oz but the shipping kit label that they sent me said 13 ounces! PLUS... I HAD TO WAIT 10 DAYS FOR THIS SHIPPING KIT. Another way that they generate revenue on their mistakes is that they hold your money in a bank account that I am sure is generating interest for them, that's why I've been waiting 3 weeks for a refund also. I actually had to call PayPal and put a stop payment and file a dispute directly with PayPal so I could feel like I had some protection. People, trust me if you do a transaction with glyde there is a strong likelihood you will be taken for a ride, not receive what you ordered or something will go wrong, they never actually possess most of their items, they are just a middleman and do not even know what they are selling. I WOULD SAY THERE IS AT LEAST A 50 PERCENT CHANCE THAT YOU WILL EXPERIENCE A HASSLE DEALING WITH GLYDE.

I used glyde.com to purchase a used cellphone (Nexus 6P) and it was not a great experience.

Before making a selection from their advertised inventory, I had a few questions that were not adequately addressed in their FAQ.

First, I wanted to verify that the phone was at he latest OS distribution level since some people with Nexus phones have had problems updating to the latest level. I also inquired as to the availability of actual device photos.

I posed these questions to their "customer service" people where you are informed that a reply will take 24-48 hours! Whew, that is pretty long! Will the phone I want be sold to someone else while I await a reply?

It actually took about 4 days of a few back and forth emails to be told that their were no actual device photos (they did not want to force people to "wade" through photos), that they could not guarantee what the OS level would be but that yes, if I was not completely satisfied with the phone for any reason, then I could return it.

With that assurance, I moved on to browsing and selecting the phone I wanted to buy, where I was presented with an online form to enter my CC information. I wanted to use Amex but discovered that Glyde only accepts Visa and Mastercard. Is the extra 1% or so fee for accepting Amex that critical to Glyde's bottom line?

After selecting the phone I wanted, I filled in the details required and used my Visa card. But of course, more problems surfaced. Now the card that I use on a regular basis was flagged by Glyde's payment system, which resulted in yet another email from them asking the following questions:

- Who is the issuing bank of your credit card?
- What is the phone number on the back of the card?
- What is the exact name on the card?
- What is the phone number on file with this credit card?
- What phone number can we reach you at, if we need to speak with you?

I immediately supplied the requested info and then received a new Glyde email telling me that it could take up to two business days to verify the info I provided! Sheeze.

I hoped this was just a standard warning and that they would be working fast to clear the sale. I was wrong. By the evening of the FOURTH DAY, I had not yet heard back from Glyde as to if they had resolved the problems with my CC, so I sent yet another email.

The following day (17Feb2017), I had not received a reply nor had I received a confirmation that the phone was at least on hold for me. This motivated me to dig deeper into their website with the thought that I should cancel this transaction if I did not get some sort of reply soon.

In looking at the website ABOUT page, I saw that the photos of personnel did not include anyone from their customer service department! Huh? Then I realized that they were using ZENDESK for CS, which is an outsourced solution provider and explains why service was so slow.

IMO, outsourcing your CS function is probably the worst move any company can make, especially a small one like Gylde. Feedback you receive from CS is important and actionable in improving a company's operations. You are not going to get negative feedback from an outsourced service provider.

Continuing with this tale, I saw no phone numbers to contact anyone in the company but discovered email addresses for press and business development. So I then sent yet another email to CS, copying the press and bizdev addresses, complaining of it now having been a full week since I made my purchase but still not having received any communication regarding the status of my CC card (I had not seen a charge from Glyde on my daily Quicken downloads yet) and no update as to whether the phone I chose was still available! If I did not get a reply today, I was going to cancel this [potential] sale through VISA.

Within about two hours, I received an email from another Zendesk CS person who confirmed that the order had NOW been processed and a shipping kit had just been been sent to the owner of the phone I was buying (or more likely, a note had been sent from the remote Zendesk people to someone in Glyde to ship the kit).

Subsequently, I received no further notices from Glyde regarding if the shipping kit had been sent, received or if the product had been shipped with a tracking number until 28Feb2017), 11 DAYS LATER! At that time, I saw that the shipment was due to arrive the following day (01Mar2017). [lol]

The following day (01Mar2017, I picked the phone up in the afternoon and immediately began checking it out, as I had 72 hours to check for problems and terminate the sale, if necessary. Thankfully, the phone looked good, was up to spec on the OS level and has been working fine.

On the same day that I picked up the phone I received one email from Glyde that summarized the sale and told me I had 72 hours to confirm acceptance. Nearly one month later and Glyde has not sent any further emails inquiring as to my satisfaction or any suggestions for improvement.

I am happy that the phone worked properly and I did not have to face jumping through more hoops with Glyde.com if there had been a problem.

All in all, this was a frustrating buying experience with a lot of friction. I cannot recommend Glyde.com to others based on my experiences. Save yourself the grief.

There are other places to buy used phones and electronics on the web such as SWAPPA (many photos, lots of details and you deal directly with the seller) or your local Craigslist, where you can see and test the phone yourself.

Great service!

They walk you through EVERYTHING! I highly recommend this service.

Smooth, carefree, and well done.

Great service to resell old phone!

Excelleante!