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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Horrible shipping they ship it out to e-commerce and it there's no update or nothing I don't know where my glasses are I paid for the 3 to 5 business day shipping which was extra and it's been that long since
They claim to get it to you in six days. That's an outright lie. It six days to make the package. Its another 7+ business days to get your glasses... Well, I'm assuming I'll get them in 7-10 days. I'm at day 8 right now.
Reached out at day 7 and have zero response from customer (guffaw) service.
Will NEVER $#*!ing buy from this site again
Hi RM,
We're sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Meanwhile, your glasses are in transit and en route to you with an estimated delivery date of Feb. 14,2022, and within the timeline.
Our apologies for any inconvenience and thank you for your patience.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
I wish I could make a good review but that's not the case. Glasses USA fails in many regards. Let me list.
1. Took 19 days to get a pair of prescription glasses yet online it says shipping is 9 days, they don't mention they want another 10 days to process a pair of glasses. ( I guess it takes that long to pull them off the shelf)
2. They shipped an order for prescription glasses without the prescription.
3. The reorder was out of stock so Customer Service told me to pick another pair (they would not apply the discount coupon to the new pair)
Big mistake if you buy from Glasses USA
Hi Nicholas,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you had selected non-prescription lenses and had ordered your glasses with different color lenses than the original color.
Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
The exchange order that you had requested had taken into account the discount coupon you had applied to your original order. We're happy that our Customer Care team were helpful in processing your return and refund.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
Order was placed and glasses were built and passed their "quality control process" on time. Their website showed glasses were "shipped" on 01/20/2022. A tracking number with DHL was provided on 01/20/2022. Today is 02/04/2022 and DHL tracking still shows DHL has not received the package and no updated shipping ETA is known. Called their customer support number a few times and all I get is a canned, scripted message from the agent that has nothing to do with the reason I called. Sent several messages to their care team through the website and again, get scripted messages that are not relevant to this situation. A lot of platitudes and monotone apologies from their care team but ultimately no answers on where my order is and/or when it will be delivered.
Eleven business days and DHL carrier still doesn't have the package to start the delivery process. Asked their care team "supervisor" to have the order canceled since it is clearly lost in transit but they advised they cannot cancel and refund the order until they receive the glasses back. How do they expect to get something back when the reason I keep calling is the product was never shipped and thus never received. Makes no sense.
Hi Ken,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I've used GlassesUSA several times in the past. I ordered glasses with expedited shipping in December. The first pair of glasses were shipped out and damaged by DHL. It took several calls and emails to get a second pair produced which took a lot longer than the first pair. In the meantime the prices of the glasses that I purchased had decreased and I asked for a price match. No one responded to my requests. The topper though, was that after taking forever to produce the second pair of glasses and paying for expedited shipping they never sent out the second pair expedited shipping. Then they sent me a tracking number that tracks nothing and I cannot find the glasses after looking for them for over a week now. I've called multiple times to the call center and those poor employees have no access to the delivery department. They are only allowed to send over written correspondence which no one really answers they just say they're working on it. I have very bad eyesight and was counting on my glasses for my vacation that I'm leaving on Monday. I've called again today no one really cares. I've called DHL and I've called the USPS to find out where my glasses are. No one can seem to tell me where they are. I understand the things happen and that's why I was not upset when the first pair got damaged but I'm just really more angry that the delivery department can't take a second out of their day to give me a call. I'm also angry that I paid for a service that I didn't receive. Once my glasses get here then I'll deal with all that but I need my glasses. Again I've been a repeat customer and even referred your company to others. I will never refer you to another person and or use your company again. There's plenty of other fish in the sea! Thanks for nothing! By the way still no phone call! Also I can't include any pictures cuz I don't have any glasses!
Hi Chanin,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. According to the tracking details, your glasses are in transit and en route to you. We will continue to monitor the delivery status of your order to ensure that you receive it as quickly as possible.
At GlassesUSA.com, we are committed to ensuring our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price on a competitior's website, we will match it and give you an additional 10% off, guaranteed.
Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
So I ordered glasses from since a lot of people I know ordered from here as well, and they had really good things to say about getting them in less than 10 days. I ordered my glasses 4 weeks ago, they said they'd be here in 7-10 business days. They "shipped" January 19th. I've been calling and emailing and messaging asking for an update on where they are and no one seemed to be able to find them. The "supervisor" offered me a "10% refund" on an order over $100, so I got $10 back and if they were here by today 2/2/22, to call and she'll be sure to "update me and give me a refund" I called and they told me there was no supervisor and yet still no one knows where the order is. They have sent 7 different emails/messages to me telling me I will be receiving a call or email before the end of the day for the last week about an update on where my order is and I havent received one from the delivery dept. So when I called today I finally asked for a full refund because my glasses are still missing, no one knows where they are, I was told they were still in their fulfillment center in georgia, and they don't know when they'd be here. And I was told "we'll send a message to our delivery department" what good is sending a message to them if they can't return a message back for ones that were sent OVER A WEEK AGO? This place is an absolute joke, they need to revise everything they have done and are doing, and need to get a better company to go through for shipping. A complete and total disaster, will never order from here again, and will make sure I let people know they shouldn't order from here again either!
Hi Piper,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Placed and order online, when it arrived, it was incorrect. I followed procedure to return - supposedly no questions asked. They were shipped back and confirmed received in early December. In January, with no refund to be seen, I called and they said they were holding until they knew why they were returned?
I had included a letter and their authorization to return (supposedly no questions asked). Agent Marie said she would rush credit. Now February and still no refund, when I called they said, yes received in December and were waiting instructions on replacement. This after they said they could not replace with what we needed and that an urgent request for refund had been in issued on Jan 11. You can't believe a word they say and there is certainly NOT a no questions asked refund policy at this company. I STILL don't have my credit.
Hi Linda,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had requested an exchange and we have been waiting for your email reply regarding what changes needed to be made.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Your refund is being processed and the refund confirmation will be sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered from these people and the order is not here and is way past due. They keep lying about delivery and the customer service is no help.
I wasted my money and being on a fixed income this really hurts.
Do not order from these people!
Hi Lynn,
We're sorry to hear that the shipping timeline did not meet your expectations. Your glasses are in transit and en route to you with an estimated delivery date of Feb. 7,2022. We have sent you the tracking details.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I paid more to get higher quality lens. It took them a long time to get the bifocal pasted on the lens. The pasted part were 2 different sizes which were messing with my eyes. Chat doesn't understand most things you ask & I can't return it. Guess because I got a discount, I don't know. I paid less at other places & got higher quality. Doesn't let you leave a review & I see why. The reviews are probably fake. I feel ripped off.
Hi Ellen,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Service Team has emailed you information on how to fill out the returns form.
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience. All the reviews that have been posted across the various review sites are genuine.
If you require any further assistance, our service representatives are available at 1 844 244-1186.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I got my prescription sunglasses early January and thought that they'd work fine so I stuck them in a drawer. Being January in Michigan you don't need sunglasses much at the moment. It was sunny one day last week so I put them on and they made me nauseous- something is wrong so I wrote customer service and asked if they could help and they flat out said it's been past the 14 day period. Seems pretty harsh for expensive glasses that I'll never be able to wear. We are still in the same 30 day period not a year later. Wasn't asking for a refund just a remedy so that I can wear them. Would not recommend.
Hi Laura,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Service Manager has sent you an email and will help resolve this issue in your best interest.
Yours truly,
GlassesUSA.com
Very disappointed with the quality of my lenses. They are constantly smudged due to the cheap anti glare lense coating. These glasses are the worst I have ever owned.
Hi Cara,
We’re sorry to hear that you experienced difficulties with your glasses. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose. As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses were delivered to you well within the timeline.
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I made an order two months ago they sent it to a wrong address and today I still haven't received it and I already paid for it, the consumer service doesn't attend me and doesn't even know where my glasses are
Hi Juan,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that a replacement order is already processing. The order confirmation was sent to you.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies for any convenience and thank you for your patience.
Yours truly,
GlassesUSA.com
So it's a great delivery time until you pay with expedited shipping no less. What was 3 to 5 business days turns into 11 to 14 business days. Cancel the order on a recorded line and they want to send you a cancellation order form to fill out and take a survey! Insult to injury. Rub salt into the wound. By the way be careful with there discount offers, special coupons, sale deals as they don't add up at checkout! They can take your payment in a nanosecond but returning the monies takes 7 to 10 days!
Hi Peter,
We're sorry if you encountered any difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your refund was issued within 48 hours after canceling the order. If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered my glasses from GlassesUSA.com. Here are a few things to think about before you buy. First, as compared to a local provider, you do not get a chance to try the glasses on for comfort. They are also not there to make adjustments to improve the fitting. I have a fat head and the glasses are very tight.
Beyond the obvious and my real issue. I paid for 3-5 day shipping, it took 15 days from the date they notified me they were shipped this includes 1 weekend even though they were delivered on a Saturday. When I requested a refund for my shipping costs they responded they the glasses were processed faster than the time they provided me when I completed the order. So essentially this is simply a way for them to generate additional revenue, overstate the time necessary to prepare your order, charge you 12.95 for expedited shipping and send them standard shipping. Nice scam GlassesUSA. No worries, we will go back to buying local.
Hi Mark,
It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We're sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Ordered them express shipping 3-5 days. 3 weeks later, post office said they were being shipped back to glassesUSA. No delivery was even attempted. Almost 5 weeks later they issued a refund, still no glasses, and refund takes 7-10 days. What a joke. They kept telling me don't worry, they are on the way, once we receive them again we will ship them back out to you. Seriously? Worst online purchase experience ever!
Hi Ryan,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies,, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Took over a month from start to delivery only to receive a child's size because they didn't have large. Took 3 days for them to receive my package back. Still waiting for replacement pair going on second month. Maybe buy local with glasses instead
Hi Joseph,
We're sorry to hear that you encountered difficulties with your glasses order. We do offer assistance with frame sizes and offer the following guide on our site: https://www.glassesusa.com/help-center/our-frames
Meanwhile, your replacement order is in transit and en route to you. Tracking is available at the following link: https://www.glassesusa.com/tracking/search/
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
GlassesUSA is intentionally providing a vague estimate on your delivery time. They say 7-10 business days but that does not include additional 5-7 days of manufacturing and QA that they put in footnotes. They do that to optimize their funnel.
Hi,
We're sorry if our production and shipping timeline did not meet your expectations. The production and shipping timeline is listed on our site and at the time of purchase.
Your glasses are in transit and en route to you. The tracking of your order is available at the following link: https://www.glassesusa.com/tracking/search/
If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA.com
Waited over a month for a refund. Three weeks was told it was going to be issued, fourth week they said I'd only receive partial refund because I didn't return the second pair. So I didn't get a full refund on the first pair. I clearly would've returned the second pair if I knew I was going to pay full price for them, being as though it was past the 14 day return policy they wouldn't let me return them. They took over a month to resolve this, had I known I would've returned them both.
Hi Chrissy,
We’re sorry to hear that you experienced difficulties with the return of your glasses. Your order was placed with our BOGO promotional discount offer and the refund amount is based on the pair that you are returning. Our apologies for any misunderstanding and for the delay in issuing your refund.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Ordered my glasses with progressive lens but delivered without been progressive lens. Contact customer service for a refund of the differences and they said a billing specialist will reacout to me for a refund. No one contacted until 12 days later saying their Production department said they made the lens in progressive. I wear them every day and i should know if they are not progressive. They waited until the last minute to get back to me so i don't have time to return it within their return period. Very sneaky and shady. Don't ever order from them... if anything's wrong good luck trying to get a refund.
Hi John,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. It appears that our Returns Team has extended the returns period for you to return your glasses. An email was sent to you with the update.
If you require any further assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
Hands down the WORST experience of my life. I ordered glasses in November and come January still didn't receive them. I spoke with countless representatives two supervisors and still nothing! The best the said they could give me to "compensate" me was 15$ off my next purchase even after I said I would never order with them ever again. No one could even tell me where the glasses were! Horrible customer service, horrible experience. Best advice I would give to anyone is to never order from this website it's a scam.
Hi Brittany,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that your parcel was marked undeliverable by the postal service according to the shipping address that you had entered on the order form. We do feel bad and a refund will be issued promptly as you have requested. The refund confirmation will be sent to you.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi George,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Delivery Team is reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com