Lost my prescription sunglasses on vacation and got my replacement pair quickly
POOR CUSTOMER SERVICE
*REQUIRED MULTIPLE CALLS TO GET SOMEONE TO HELP ME WITH ISSUES WITH MY FIRST PAIR OF GLASSES WHICH CAME TO ME WITH YELLOW LENSES. I DID NOT RETURN THEM WITHIN 14 DAYS (SICK WITH COVID BLAH BLAH BLAH). I TAKE RESPONSIBILITY FOR THAT. I HAD TO USE MY 20/20 COVERAGE I PURCHASED TO GET THEM TO FIX THE GLASSES MADE INCORRECTLY. I WAS THEN TOLD THE FRAMES WERE NO LONG CARRIED WHICH IS FINE WHEN I FINALLY GOT THE GLASSES THEY WERE HIDEOUS AND NOT AS NICE LOOKING AS PICTURED ON THE WEBSITE. I WAS TOLD TO PUT THE REPLACEMENT GLASSES I WANTED IN THE SHOPPING CART AND THEY WOULD USE THAT INFORMATION TO MAKE MY REPLACEMENTS. IT TOOK WEEKS TO GET MY REPLACEMENT GLASSES AND WHEN I DID THE PRESCRIPTION WAS INCORRECT. I DID NOT GET PROGRESSIVES THEY MADE THEM DISTANCE ONLY. I CONSTANTLY HAD TO ARGUE WITH CUSTOMER SERVICE. I WANTED A REFUND AND WAS TOLD NO. I ASKED TO BE TRANSFERRED TO A MANAGER AND I WAS BUT I DOUBT IT WAS REALLY A MANAGER. I AM STUCK WITH THESE P. O. S. GLASSES. I CALLED THEIR CORPORATE OFF THAT IS ONLY ANSWERED BY A VOICE MAIL TELLING ME TO LEAVE A MESSAGE WHICH I DID. I STILL HAVE NOT HEARD BACK FROM CORPORATE. THE POOR CUSTOMER SERVICE, CRAPPY PRODUCT, INSANELY LONG DELIVERY TIMES, AND LACK OF ABILITY TO TALK TO SOMEONE IN THE U.S. DESTROYED ANY CREDIBILITY WITH ME. I HAVE ALSO STARTED MY BETTER BUSINESS BUREAU COMPLAINT. IT IS A SHAME THAT THEY TREAT THEIR CUSTOMERS SO HORRIBLY. I HAVE RELATED MY EXPERIENCE WITH GLASSES USA TO ALL MY FAMILY AND FRIENDS SO THEY DO NOT HAVE TO EXPERIENCE THE SAME ISSUES. I REALIZE THE GLASSES USA DOES NOT CARE ONE BIT ABOUT LOST BUSINESS. THEY ARE SHADY AND I WOULD RECOMMEND STAYING AWAY FROM THEM.
Very good, easy and took my insurance. Would use again.
It was quick and easy and the glasses fit perfectly
AN AMAZING AND QUICK WAY TO ORDER! I AM SO HAPPY TO HAVE FOUND THIS SITE CAN'T WAIT TO ORDER AGAIN AND REFER FRIENDS!
Dear Johanna,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Was easy to order prescription sunglasses! Would order again.
Ordered on July 6,2020
Finally got a tracking number on July 23,2020
Tracking hasn't been updated since July 18,2020
Doubt they will ever arrive.
I ordered contacts weeks ago and still have not received even a tracking number. Was on a chat with customer service and they were no help at all. They said they would send me a follow up email to notify me where my contacts are in 1-2 business days and still no "follow up". Then chatted with another customer service rep who gave the same answers and then ended the chat randomly when I pushed the issue. Will never be using again. Scammed a poor college student out of hundreds of dollars.
I'm not satisfied with the lens installation on my Oakley frame. There are some noticeable flaws.
Hi V K,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Super easy access and easy ordering! The deals are amazing!
Very happy with service and quality of product at competitive price.
Product is unique but it takes a while to receive tracking information, not good for business.
Hi Nicholas,
We're sorry if you encountered any difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions including tracking information. https://support.glassesusa.com/hc/en-us
Thank you for shopping with us and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I order PRESCRIPTION SUN GLASSES, but the glasses i got are not prescription. Very disappointed. I am making an exchange now.
Hi Shayan,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had selected non-prescription lenses when placing your order. The order confirmation you received will verify the lens selection. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If your require any assistance, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Was little concerned about tracking. No updates then, they were there.
Easy to enter prescription, accurate description, nice glasses.
Very happy with my purchase experience. I enjoyed the virtual try-on feature.
So quick and easy! Thank you! Fantastic service! My order came quicker than Walmart promised..
Loved the ease of ordering and variety and selection. Plus the glasses were delivered very fast.
I love my new glasses and the speed of delivery was exceptional!
Overview
GlassesUSA has a rating of 2.8 stars from 3,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 9th among Eyeglasses sites.
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- New York, NY, United States
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Business History
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that the yellow hue in the lenses was from the digital block filter you had selected and apologize if they did not meet your expectations. The replacement order was produced correctly with progressive lenses. Our Service Manager did email you with details on how to return the glasses but it appears that you have not yet filled out the returns form.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed and have made efforts to resolve this issue in your best interest. Please refer to the email sent to you on Feb. 22,2022, from our Service Manager which will detail how to return your glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com