Love Love! I have had this style of frame for two years and didn't want to change them. The price at my eye doctor was 184.00. I was surprised and super excited to find these for 80.00! Great quality and very stylish.
Just adorable and trendy. I purchased them in a no line bifocal and they are awesome! I definitely recommend! Thank you.
Thank you for your support & review.
I am extremely nearsighted, so glasses are expensive for me even with insurance. I found this site and was excited for their low prices. I placed my order, and waited for the glasses. When they arrived, the prescription was incorrect. They did not verify my prescription with my eye doctor (red flag #1). I emailed them to let them know of the error. They offered me a 50% refund for returning the glasses, or order a new pair for another $85. I am a single mother with two small children. The last time I bought glasses for myself was 7 years ago. I am now out $85 because even with the refund, shipping them back cost more. I will have to go elsewhere to get them fixed. This company has lost a future customer. Please, if you do use this service, make sure the prescription is correct, because they won't.
We are sorry your glasses were not made to your liking. Please know we do not verify anything with your eye doctor, this would be up to you to do. When putting in your prescription, you would want to verify the information you put in is correct. Our return policy of 50% restocking fee is on our website for all customers to review before ordering so there is no confusion. Glassesshop.com
Great job GlassesShop.com. From the time I chose the frames and submitted my eye prescription, I received nothing but great service. Thank you GlassesShop.com. You did an amazing job every step of the way.
Ordered a pair of glasses for my wife from them. It was shipped directly from China. They claim to be US based company but they are only getting things done in China. The left lens of the glasses has a defect that looks like a bubble.It is not the coating, it is in the lens material itself. The other problem is the temple arm ear piece. It is separating from the frame. Another defect.
On that same left lens the lens is rough and not finished on the bottom edges. 3rd defect.
I contacted them twice today and have yet to receive a response for a full refund. Further looking at their return policy shows you must pay for return shipping even if there is a factory defect. That is total junk. In my opinion I've been severely ripped off by this company and will never do business with them again. Horrible excuse for a company. Pick another company to do business with.
I really was not expecting the glasses to be much of anything. However, the shipping time was great, and the quality of the frame was great as well! The ordering process is simple, and there are many different styles to choose from. All you do is put it your prescription and select your style! I definitely will be ordering from here next time. Love the frame very much!
Dear Sepee,
Thank you for your support!
We will try to do better.
The order was wrong as when asked for an exchange they stated they do not offer that. Ok so I was willing to return to then re order. Just to find out when you exchange you get $9.90 shipping (that you paid for) taken off the amount and then half of the remainder as a refund! Mind you, if I ship them back I will be paying shipping on my end! That makes no sense. Then when speaking to the front desk and manager Bridget they were both rude and inappropriate! They hung up on me! You have to leave a message on their answering service, and hope to get a call back! They state the call is recorded to definitely scare people because they know their site is a scam and people would catch on and get upset. Would never recommend! Would never shop there again! When something seems to good to be true it is! Oh I got my first pair for free promotion alright $40.00 later! Such a waste! They deserved lower than a 1 star but that wasn't an option.
I waited 3 weeks for my glasses, i called, tried the online chat and even e-mailed them, got no response. The only communication i could get from them was through FaceBook. They stated that they needed to confirm my prescription even though i did it several times during the checkout process. They said they sent an e-mail, and waited a few days (3 weeks). After confirming my prescription 2 weeks later still no glasses. I have filed a complaint with The BBB and my Credit Card company.
These frame are my absolute favorite! I always order this pair due to the quality, price, and overall look. I am always receiving compliments on the frame itself - I recommend giving these a try, you wont regret it!
Do not expect this business to help you at all they will not give you a refund and go against their own policies there is only one person that works for the entire company that refuses to give me a refund that same person emails you and is the only person that answers any phone calls this is the most horrible place I have ever ordered from
Dear Emily,
Sorry for the inconvenience.
Our customer service has processed a full refund to you, please double check your spam folder.
Thank you so much for your patience.
I love my glasses! It took only about 3weeks to come! I was skeptical at first because i couldnt believe the prices for the glasses were very cheap & I'm already looking to see what glasses I buy next! Thank you so much +++++++A will always be buying my glasses from here!
Fast service at low prices! Will be a repeat customer over the years without a question!
Thank you for your support & review.
I received these glasses about a week ago and I can honestly say that they are not only comfortable but also a great addition to my wardrobe! The glasses fit my face perfectly and they match with a lot of my outfits. I would highly recommend.
I got this frame for my daughter as her glasses broke in the middle of this corona virus pandemic so we couldn't go to the eye doctor to get a replacement ordered. We decided to try GlassesShop and so glad we did. I don't think I will order eyeglasses anywhere else and I will be ordering eyeglasses here for all of my family members. Beyond our expectations, very easy and will keep using this site!
Dear Christina,
Thank you for your support!
We will try to do better.
I was a bit skeptical to order new glasses online what a surprise I got. Great quality perfect price and a great look. The second I put these on, I feel like my whole style was different and in a GOOD way! I'm about to order my second pair. I've never been happier with an online purchase!
Dear Sonya,
Thank you for your support!
We will try to do better.
I've purchased online glasses from a few companies, this one is the worst!
I ordered a pair of glasses, didn't like them so they offered a credit to get a new pair (minus shipping cost).,
Didn't like the second pair, now they won't give me a refund only 50% credit.
I'm not happy with 2 pairs, I am not going to order another.
I feel like I wasted my money and they are a scam.
DONT buy from them
Tami Y
Dear Tami,
Sorry for the inconvenience.
Please send your order number to us, so our customer service could help on your issue.
Thank you so much for your patience.
I like the quality. I was afraid to buy after the reviews below, but I took a risk and got amazing glasses "Taurus" that fits perfectly and totally correspond to those declared on the site.
I have no complaints, the work did great.
Dear Maira,
Thank you so much for your support and review!
Have a nice day.
Prices are really good, but you get what you paid for: frames are quite inferior to other brands and the bad part is the time to delivery! 7 weeks to get a frame is not acceptable in our fast-paced world
Dear Celso,
We are sorry to hear that we have failed to let you have a pleasant shopping experience.
We have taken your feedback seriously and will do better.
Sorry again.
Great product. Needed an affordable pair of sunglasses for a beach trip since I always end up losing a pair at the beach. Ended up enjoying them so much, that I made sure not to lose them in the surf!
Dear Kathryn,
Thank you so much for your support and review!
Have a nice day.
When I got the word that I would have to start wearing glasses I was devastated. But once I went on Glasses Shop and found some frames i like... I am loving it... Great value Great look #GlassesShop #Experiment
Dear Karen,
Thank you so much for your support and the detailed review.
Have a nice day!
Answer: Package shipped from China and did not find them trustworthy. Returns not easy and bad customer service. Product quality was also very very cheap
Answer: Also, you could email us with your order number at: service@glassesshop.com, we will further assist you.
Answer: Standard shipping can take 2 to 2 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame. Expedited shipping can take 1 to 1 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame.
Answer: Because of Covid, I paid $25 for expedited shipping. Unbelievably I received a tracking shipping number in the morning and received my glasses that night!
Answer: This company offers horrible customer support. There are many more companies out there who actually provide customer service. Their return policy is deceiving. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%.
Answer: Mine took over a month. Had to ask where they were several time as they don't keep you posted
Answer: I received mine. Progressive space is nauseating and color change is sunlight is nonexistent. I was suppose to have both. Poor glasses
Answer: Are you selecting from the First Pair Free tab on the homepage? If you have pay attention to the fees associated with your lens package. If all is standard there is no extra charge.
GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.
Dear Sue,
Thank you so much for your support and review!
We will try to do better in the future.