I got the wrong prescription on the lens-- I could barely see a thing. Customer service was extremely unhelpful and kept asking for "original doctor's prescription" for verification, which is ridiculous since I have been using the same prescription for years, so you could just compare against any of the 4 other pairs of glasses I own that also have the same prescription.
I thought I would try them out, but I think I'll just go back to Zenni.
Bottom line- there are much better places to order from to get good cheap glasses, and much faster. This place took over three weeks to even get them into the country, then couldn't deliver them and blamed me for me giving a wrong address, which I did not. They tried to get ME to resolve the issue when it was their fault. They also will not refund your purchase price, so if you feel you MUST order from them, use PayPal or something, so you can dispute the charge and get your money back. Better yet, just order from one of the other online glasses places. There is one that starts with $ in the name and they are excellent. I
I ordered 1 pair of these (black frames with pink mirror lenses) and I had to order another pair (black frames with blue mirror lenses) they are so cute. They fit my face well and I love the skinny "stems". Thicker stem glasses tend to give me headaches because they are too snug at my temples/by my ears. These are nice and don't feel cheap either. Def a must have when i was on vacation!
Dear April,
Thank you so much for your support and review!
We will try to do better in the future.
Ordered 2 pair of prescription eyeglasses on 12/16/22. One pair are 40% tint, one pair are transition lenses. Received them 12/31/22 and they are very nice with no flaws. If you're not in need of your order immediately I would recommend.
Dear Erik,
Thank you so much for your support and review!
Have a nice day.
First time hearing about blue light glasses by a co worker. These where a budget type and I didn't mind tryin them out. I LOVED them so much got great compliments on them at the office. Perfect size not as big as I thought which will depend on face features. Will recommend to co workers for sure. They do make a difference! Really good quality as well.
Dear Ada,
Thank you for your support.
Wish you a happy new year!
I have been wearing glasses from Glassesshop for years now and I can confidently say they are one of the best around. Their frames and lens are so excellent and the price point is so good. They sell quality products and most also say their customer service and delivery is so good. You get what you order and their presentation is so classy and neat. They also stock frames that are in fashion always
Dear Gloria,
Thank you for your support.
Wish you a happy new year
I've worn glasses most of my life, and I love these frames. I get compliments all the time, they are super comfortable, and really durable. I've purchased five pairs. Great deal, great look, and awesome frames.
Let me start off by saying my glasses came in extremely fast. They always kept me updated, so I was always reassured. The glasses I got are... incredible. Better than any I've ever worn. I haven't worn my contacts once since I've bought them! I HIGHLY recommend buying from GlassesShop.
Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com
So far.the glasses are ok, however I waited a month for them. I understand that wait times might be somewhat longer during the virus pandemic, but they should have let me know it would be so long. I needed the glasses and would have ordered elsewhere if i had known.
Dear Deb,
We are sorry that we have failed to let you have a pleasant shopping experience.
Shipping takes much more time recently, sorry again.
I find it less expensive to shop online (eyewear) and select my glasses. I use the frame for my Rx. For this amazingly glamorous design, I paid less than $80.00 versus a selection at the Eye Drs that is close to $200.00 and less attractive.
Go with Glassesshop.com; satisfaction guaranteed!
Dear Joan,
Thank you so much for your support and review!
We will try to do better in the future.
It's been 6 weeks and all they will tell me is "they have been sent to our sorting facility in Michigan". When I enter my order number on their website, the status says "shipping"! What? They delayed my order from the start because they couldn't decipher my prescription, then told me they would "rush" the order for me. That was a month ago! I STILL haven't received them. DON'T DO IT.
Glasses that came we're so flimsy and cheap it's unbeliveable.
Return policy isn't easy as advertised, you have to pay for return shipping just to get 50% back and I'm in Canada so the cost to return them is almost the full value I would eat back and totally not worth it. Not what I expect out of somewhere advertising easy no questions asked 14 day returns. You can get 100% store credit but the quality is so bad that's not going to help anything.
Dear Meemers,
We are sorry to hear that we have failed to let you have a pleasant shopping experience.
We have taken your feedback seriously and will do better.
Sorry again.
Over the years I've gotten a couple of tinted glasses from here. GlassesShop is my go to place for them because before GlassesShop officially have a section for prescription sunglasses, I would just order a pair of glasses but get 80% tinted lenses with it. I know I'd be throwing my sunnies around, so I don't want to spend too much money on them. Each time I've ordered from them, it was a pretty straightforward experience. I get them in the mail and both pairs looked good and were correctly made.
Dear Faithy,
Thank you for your support!
We will try to do better.
After my first glasses from glassesshop.com were delivered ok. I decided to order a second. These came with an incorrect prescription. More accuratly my correct prescription was printed on the box but the glasses themselves are not my prescription. After alerting them to this they have said "they are only $12 we do not want them back". That is the sum total of their customer service! There seems to be a big problem with communicating in English. Be aware that if you are spending a whole lot more than $12 you may not get your money back if there is a problem.
I have bought a pair of glasses from glassesshop because that there is a big sale as their 10th birthday recently. They shipped to me by DHL, it is so fast.And thanks for customer's consideration about helping me to update the package information. Happy to find such a good glasses website!
Don't order! Choose a reputable business!
These people do not run a serious business! They do not stand behind their products. I paid for progressive lenses and when received there was not correction for farsightedness. Called and emailed numerous times after receiving, but got no resolution, even though they said that they would remake. Waste of money! Order from someone else!
I have purchased twice from the site. Both orders came in made incorrectly. I kept the first pair, but wanted to return the second pair. The Manager, who doesn't care about customers (she's a $#*!) said if I did it would be a 50% restocking. BEWARE if the glasses are made incorrectly, you still pay for them or return them and pay 50%. There are better site online, go there!
I love these frames so much. I am shocked at how good these glasses are... I have been wearing glasses for about 10 years. Never ordered online before. I did the measuring, online try on, etc., but did not expect these to fit so well, but actually feel so good, and still be at good price. I am ordering another pair, but in sunglasses. Very satisfied! Great stuff!
Dear Bonnie,
Thank you for your support!
We will try to do better.
I LOVE these glasses. They are so cute. I've gotten a lot of compliments on them. The yellow tint for blue light protection is PERFECT. It's usually too yellow and gives me a headache. I usually wear with a face mask when I wear these and they, of course, fog sometimes but not too bad. Highly recommend.
Dear Crystal,
Thank you so much for your support and review.
Have a nice day!
LOVE these! I plan on buying these again in a different color because I love them so much. They also look great and I have gotten a bunch of compliments. I will say that if you have a smaller face, the large frames might not compliment your face shape. And you can't beat the price! Highly recommend!
Dear Margot,
Thank you for your support.
Wish you a happy new year!
Answer: Package shipped from China and did not find them trustworthy. Returns not easy and bad customer service. Product quality was also very very cheap
Answer: Also, you could email us with your order number at: service@glassesshop.com, we will further assist you.
Answer: Standard shipping can take 2 to 2 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame. Expedited shipping can take 1 to 1 ½ weeks from date of ordered to delivery at your doorstep. Keep in mind, any questions the lab may have or missing information may affect this shipping time frame.
Answer: Because of Covid, I paid $25 for expedited shipping. Unbelievably I received a tracking shipping number in the morning and received my glasses that night!
Answer: This company offers horrible customer support. There are many more companies out there who actually provide customer service. Their return policy is deceiving. The return policy is misleading first stating 90 days then telling you to read below. Now it is only 14 days and only 50%.
Answer: Mine took over a month. Had to ask where they were several time as they don't keep you posted
Answer: I received mine. Progressive space is nauseating and color change is sunlight is nonexistent. I was suppose to have both. Poor glasses
Answer: Are you selecting from the First Pair Free tab on the homepage? If you have pay attention to the fees associated with your lens package. If all is standard there is no extra charge.
GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.
We do apologize for inconvenience, however please know we have protocol and a process we need to go through to check even though you have had the same RX.