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GlassesShop

How would you rate GlassesShop?
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Canada
1 review
2 helpful votes
Follow diane w.
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The price is unreal It takes 3 weeks and you have new glasses.
I have bought four pairs in the last year. I'm very happy with them.
And the latest styles as well...

Lady Di

Date of experience: March 19, 2015
Washington
1 review
0 helpful votes
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Super happy with these glasses! Great bargain and awesome look! YES, they are AUTHENTIC! You CAN make these into prescription seeing glasses because the lenses they come with can come off and be replaced with better high quality prescription lenses of your choice VIA your EYE DOCTOR! This is defenitely the cheaper way to go if you want eyeglasses! Nice and sturdy, good fit, the temples aren't too tight or too loose, the nose pads sit perfectly on the nose without discomfort and you DON'T need to keep adjusting them like most eyeglasses! 10/10!

Date of experience: February 18, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Carolyn,
Thank you so much for your support and review!
Have a great new week.

Georgia
1 review
2 helpful votes
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Iv been trying to get in contact with someone and no one will answer the phone nor answer my emails it's a shame when u spend your hard earn money and they can't even. Contact u about the product

Date of experience: January 25, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Wesley,
We are sorry that we have failed to let you have a pleasant shopping experience.
Standard shipping takes about 3-4 weeks for delivery at this time, our customer service will respond to all the emails within 72 hours.
Sorry again.

California
1 review
7 helpful votes
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Update
June 4, 2015

Well after weeks of they are there way, I finally got them and they are horrible very cheap, to small, and to top it off not the right prescription.
That girl that answers the phone needs and attitude adjustment fast. I cannot get a refund, so I am stuck with them. Folks they are out for a quick buck... DO NOT ORDER FROM THIS COMPANY...

Date of experience: June 4, 2015
Japan
1 review
0 helpful votes
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Beautiful glasses
July 25, 2016

I like my beautiful glasses that were sent to me from GlassesShop.com. The glasses are combined with metallic look and silicone comfort. Love the semi-rimless eyeglasses with smooth brow-line design.

Date of experience: July 24, 2016
Japan
1 review
0 helpful votes
Follow Fieber C.
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WOW! WAY BETTER QUALITY THAN EVER EXPECTED!
They came with a cute little screwdriver and flat head on a key chain. That's ALWAYS my biggest issue with sunglasses, the screw getting lose. I doubt that would happen with such amazing quality. But better than to have and not need than to need and not have! Will DEFINITELY be making more purchases from here!

Date of experience: March 12, 2017
Tennessee
1 review
0 helpful votes
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Satisfied
November 27, 2021

First time buying a pair of glasses online and was very happy with my decision I made. Quick turnaround timeframe. Very affordable. Will be ordering my future glasses from glasses shop in the future.

Date of experience: November 27, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Theresa,
Thank you so much for your support and review!
Have a nice day.

North Carolina
1 review
2 helpful votes
Follow Lainey B.
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Took way longer than they said to get my glasses and have had them for about a month and the paint on them has half chipped off -_- never going to order from
Them again

Date of experience: March 31, 2013
Japan
1 review
0 helpful votes
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I love these glasses, black is great with Grey hair. I was happy they took so nice and the price was reasonable. I will definitely order more glasses from GlassesShop.com.

Date of experience: July 20, 2017
GB
1 review
0 helpful votes
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Love these! My second pair. Love that they're big. I have a wide face, so it can be tough to accommodate, but these are perfect!

Date of experience: June 29, 2024
Glasses S. GlassesShop Rep
10 months ago

Thank you for your review, and for being a loyal customer of Glassesshop!

Norway
1 review
1 helpful vote
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Perfect
July 27, 2015

My experience after ordering my third pair of glasses from GlassesShop.com is very god!
I'm happy with the quality, low prices and free delivery in less then 14 days.
Recommended!

- Kjartan

Date of experience: July 27, 2015
Maryland
1 review
4 helpful votes
Follow RF T.
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This is one of the worst experiences I have ever had making an on-line purchase. If you call the customer service line on *******123 NO ONE EVER ANSWERS. If you hit the operator button and type in ext 101 or exr 102 you get the voice mail for other websites. It is a joke.

Received the glasses and the lens are all wrong. Tried to contact them for 3 days. NO RESPONSE. Website tells you to mail them back at your own cost and they will decide whose fault it is. The prescription was uploaded to their site. Can't be anything but their fault. DPO NOT BUY FROM THEM.

Date of experience: January 29, 2014
California
1 review
1 helpful vote
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Great glasses
March 29, 2018

This was the first time buying glasses on line and GlassesShop did not disappoint. My glasses fit perfectly and came on a timely fashion. Will definitely order another pair.

Date of experience: March 29, 2018
Spain
1 review
0 helpful votes
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Good Enough
February 27, 2017

Great Pair of glasses! The frame isn't so big on my face. They are super comfy and lightweight. My only complaint is dirt sticks to the lens so easily.

Date of experience: February 26, 2017
Arizona
1 review
2 helpful votes
Follow Mike K.
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Great value
August 14, 2020

After shopping around for a pair of polarized, progressive lens prescription sunglasses, I was shocked by the prices at the big name websites. Anywhere from $325 to $800!

Checking further, I came across glassesshop.com. Hmmmm... What do we have here?

The reviews were mixed.

On the positive side: There were minimal complaints about getting the prescription wrong, so they had that going for them. And the prices. The prices were outstanding!

On the negative side: The styles were very limited. Reading the reviews, most of the complaints I saw were about long delivery times (since coming from China) and nonexistent customer service when checking on delivery.

Being frugal, I took the plunge and on 7/25/2020 I ordered the Gaskell model sunglasses, with progressive lenses, polarized, UV coating and anti-scratch. All for just $99.00 with the online discount coupon! And then I settled in for a long wait.

But low and behold, on 8/12/2020 (2 ½ weeks later) they showed up in my mailbox. This was way earlier than I expected.

The glasses work perfectly. The prescription is spot on. The only complaint I have is that the shipping package consisted of the plastic case the glasses came in, wrapped in a thin plastic non-padded envelope. Not very sturdy, as one of the lenses was dislodged from the frame upon arrival. But that was easily fixed.

Would I recommend them? Yes, if price was a concern and you were not impatient.

Date of experience: August 13, 2020
Glasses S. GlassesShop Rep
over a year old

Dear Mike,
Thank you for your support!
We will try to do better.

California
1 review
8 helpful votes
Follow Kurt B.
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A few weeks ago, I wrote a review about this awful company. I explained how they ripped me off, and that they were an offshore scam operation. I said they have poor quality, terrible customer service, and unethical business practices. Recently, they responded on this site: Please know, our call center is indeed in the USA. I would like to help resolve some of your concerns. I assure you we are not an offshore scam operation but a very legitimate company that has thousands of happy customers.
-
They had three months to answer my concerns and failed to do so, despite my repeated requests. When I tried to get my credit card company to refund the unethical charges, they lied to the credit card company. It seems that most of their operations are offshore somewhere. Maybe they have two people in a call center in a garage somewhere, but this is truly an offshore scam operation. There are many good places to buy glasses, this is definately not one of them. Try a different supplier, NOT GlassesShop.com. Read the many one star reviews of this place and believe them. They all sound credible and all too familiar for me. Many of the positive reviews read like paid shills, using flowery words, just like an advertising person would write. This is a case of buyer beware. Try GlassesUSA, EyeBuyDirect, Zenni, or another company instead. AVOID GlassesShop.com.

Date of experience: March 13, 2018
Taunya W. GlassesShop Rep
over a year old

Please know Kurt, our call center is indeed in the USA. I would like to help resolve some of your concerns. I assure you we are not an offshore scam operation but a very legitimate company that has thousands of happy customers.

Serbia
1 review
1 helpful vote
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Love It but a bit heavy
February 27, 2018

Love these frames, however, they are a bit heavy on my ears (in general) compared to my last pair. The fit is snug, which is great! Love the design. Very cute and classic.

Date of experience: February 26, 2018
Taunya W. GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Massachusetts
1 review
1 helpful vote
Follow Karen B.
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I received new glasses that were the wrong prescription. I couldn't see anything through them. I called customer service is was given no solution for returning them. Stuck with them at a loss.

Date of experience: December 29, 2021
Glasses S. GlassesShop Rep
over a year old

Dear Karen,
Sorry for the inconvenience.
Our customer service will look into your issue, please check out your mailbox or spam folder later.
Thank you so much for your patience.

Washington
2 reviews
3 helpful votes
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They charged our card and until we had attempted contactig them a dozen times or more, we never learned that they were out of stock on the frames we chose. They were rude on the phone when we did get a person on the line. They said to email for a refund, I have yet to hear back about that,

DO NOT GIVE THESE FOLKS A CHANCE! They are incompetent bobs with no concern for customer service. The low price is not worth your grief.

Date of experience: April 12, 2013
GB
1 review
3 helpful votes
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HIT AND MISS
July 15, 2015

I bought a few pairs to try out online eyeglasses shopping. Overall it has been relatively inexpensive due to shopping the sales and using vouchers, but the results have been hit and miss.

My first pair were a basic plastic pair with no extras, from the "first pair free" offer. The optics are great and the frame fits, The style looks a bit ugly but for $9.90 shipping fee they gave me some confidence in online shopping.

From there it has been hit and miss though.

The next pair looks beautiful but the frame is flimsy and one arm was wobbly on arrival. Despite having a proper optical screwdriver kit, the build quality of the glasses is poor and I cannot shift the screw in the wobbly arm. The glasses are therefore confined to the house as a spare pair.

Another pair looked nice online but close up there are flaws in the transparent frame. Also the nose bridge is about 3-4mm narrower than specified which is too much to alter using heat, without making the shape look ridiculous on my face.

The final pair is lovely and the only one that has made the shopping experience worthwhile. It looks and fits as it should according to the listing.

I will probably cut my losses here though as the long delivery times and the limited customer service make for a very unreliable shopping experience.

Date of experience: July 15, 2015

Overview

GlassesShop has a rating of 3.8 stars from 442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesShop most frequently mention good quality, many compliments and eye doctor. GlassesShop ranks 14th among Eyeglasses sites.

service
125
value
124
shipping
127
returns
62
quality
121
This company responds to reviews on average within 10 days