I paid $22 for my order, and it disappeared from my order history. I need a refund. I have purchased many fancy items before, and they didn't send them, just refunded me without any explanation. And now my order has disappeared and didn't recieve cancellation notification or refund!
I used 10 glambucks point for that order (and didn't recieve them back either) is the only proof I have because my order disappeared from that site. I only see 1 order in my order history when there were 2 orders, one of them disappeared!
They don't answer e-mails anymore, I have a missing item: A Dior Lipstick 😭 and I don't know what to do, isn't easy at all to contact them.
I gathered 15-16 minimally-used, luxury makeup items (pictured) to sell to Glambot. Suddenly, I became curious to know the minimum and maximum earnings for a few of the items (i.e., CT eyeshadow palette, NARS foundation, etc.). The earnings for those I checked were between $2.00 to $7.00 per item. Apparently, Glambot resells items close to their NIB price. In short, give the items away or return them if possible. Again, photo of items I planned to sell Glambot is pictured.
I'd purchased items from Glambot previously and things went well. More than 2 months ago I mailed them a package full of makeup with the label they sent me and have never heard anything back, nor has anything been posted to my account. I repeatedly email them and try to chat but get no response. Do I have to admit that they've stolen my makeup to resell to others?
This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.
I mailed a box of various cosmetic items to Glambot utilizing their postage paid label.All of the items were unused. Little did I realize that free postage was a small price to pay for them to rip me off. Since that mailing, three months ago, I have attempted to reach them via customer feedback, only to receive the runaround eg... that they will respond in 3-5 business days. They are a total waste of time and will RIP YOU OFF!
Last year I sent a sell package worth at least $200+ and the tracking never updated, they never answered me about the whereabouts if my package, and they kept ignoring me after countless emails. This year I sent another package and when it "got lost" again, I threatened to take them to court and not even 4 hours later, my package was miraculously delivered. So, bi suggest you threaten them with court and maybe you will get what you deserve from this shady company.
They sent the parcel almost 2 months ago. My order ( tracking UC*******US) was stop tracking 3 weeks ago in Japan. The address that I indicated for delivery (to Ukraine) is correct - this address saved on the Glambot site, so its cant be my mistake.
I sent them an email, but Glambot just ignores the messages ((
It is very disappointing that in our time there are such deceivers. I support the previous customer opinion -Glambot is a scam!
I emailed glambot about 3 times over the last two weeks, after accepting two sell offers for packages I had sent. I put a. Con instead of. Com in my email for my paypal account and asked them to please fix. I never received a response back from them, and I never received my paypal deposit for me makeup products. It's really awful that they don't reply to email inquires and they give no phone number or other means of communicating with them. HORRIBLE! I will be contacting a lawyer if I don't get a reply by Friday.
I sent Glambot a large box of new and gently used cosmetics. They offered me $25 which I accepted, although I thought at the time it was a bit low. I then sent them a second smaller box of new and gently used cosmetics and I received an email declining my box. They did offer me a chance to get my items back if I paid them $30! No thanks! I will never do business with them again. I should have sold online through Mercari or eBay! Stay away from these crooks.
I spent about 20 dollars on a makeup product and it still has not came. I was very excited to get this package but i have been waiting a very long time with no package. I am very disappointed because i spent 20 dollars for nothing. I didn't get the package and i have no idea if i ever will.
Don't bother trying to sell your products on Glambot.
I sent in sixteen brand new Stila lipcolors.
I was offered $2.00.
I tried to reject offer but they wanted forty dollars to send back to me.
Glambot sells brand new Stila lipcolors for $13.00
Let's see… I got $2.00 and Glambot will make $208… do the math!
I made a order with glambot and I'm really disappointed the have basically take more money out of my account when the total came to $181 and when I did the payment I checked my account next day and I have seen they have take way more money out pretty much $100 more. I will be contact customer afairs this is pretty much stealing
I purchase items from this webite glambot, and spend nearly 346.74 US dollar. I order it on jan-feb, now its almost May I haven't received my item. The track also stop until transit, never delivered shipped. Some of my items, the worst, not even have history track that already 1month+. How ridiculous this company! Ive try to email them, and dm instagram, and wanted to comment however they limited their message which make me more think this company is scam. Why would they limits their comment in ig? Because no one public will read em? This is so frustating! I want my item or if you don't shipped, i want full refund! Lets be fair. I wish i can show you my photo of their track history, not even update on where my item is! So sad! Ive trust you, but this is what they gave? And so iritating how they reply "our team will guide you bla bla help you" Where is your team? I'm not even received any email from them. Not even helpful! Noted: I will update again if still not arrived
I am starting to get impressed with this company. They have improved on their customer service and product deliveries. Seems they're have taken criticism positively. I received my recent order in 10 days, compared to nearly a month it took previously. Besides they called later to confirm if I had received the Package.
It's good that they're coming up
I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!
Hi Nicole! Thanks for trying our service out. I'm glad that you were able to find our Holy Grail item! :)
I sent a sell package to them with 20 swatched, not used high end products from Hourglass, By Terry, Bobbi Brown, etc. My offer was $12. Yes $12. And if I want my items back, I need to pay $15. AVOID AT ALL COSTS.
I originally thought the website was good, my initial experience was okay. However, I received 3 damaged items so far and their response has been non-existent! Not only do they NOT respond to e-mails/open queries on their Zendesk. They even CLOSE THEM AFTER NOT RESPONDING! I have sent several reminders, I had to re-open the query and now it's gone again. At best they are severely understaffed, at worst they are scamming people by claiming they will respond to damaged item queries within 3-5 business days. At this point I am just disappointed and disgusted with this approach.
One site that offers a variety of truly affordable beauty perks, some latest on market. I pressed my trial order of 6 samples of my favorite beauty treasures as low as $3 each and it came through though a bit late. I think they're genuine
Hi Bright! Love your name, btw. Nice pic there ;) Yes, we offer all types of special deals on makeup. I think you were able to catch our Build a Bundle promotion. This is where you can pick multiple minis from all the top brands. Definitely one of our most popular promotions. Take care and see you soon!
Nice website and products.
Easy to Navigate and find what you want.
Very beautiful palettes. Delivery wasn't timely as advertised but not badly off. I'm satisfied with my order and will look into future purchases.
Hi Angela! Thanks so much for shopping with Glambot. Sorry about the time of delivery- we try our best and are constantly looking for ways to improve. So happy you are happy with your order and we hope to see you soon! :D
I mailed them 29 items of all high end cosmetics. Most all were new. They offered $23! Then they make like 2000%. Its a rip off and not worth your while.
Thank you for trying our service. Our Sell Team considers several factors when pricing offers. These include, but are not limited to, brand, retail price, condition, level of use and current market demand. If you decide to reject our offer, then we send all of your items back to you at the cost of return shipping + handling fee.
Answer: Hi Angela! Yes, we accept all major credit cards, including American Express. As for Ember, we're sorry that you did not have an amazing experience with us. We tried looking for an account linked to you, but did not find anything. Have you actually purchased from us before?
Answer: Hi Japnit. We do not have a dedicated phone number for customer questions or order issues. You can email help@glambot.com and we will get back to you asap.
Answer: Yes. Terrible customer service. No communication to sellers. Rip off offers
Answer: Hey EmmaJane! If you are not completely satisfied with your purchase, you can return the item for a full refund within 14 days of receipt. Items bought on sale can be returned only for store credit. Unused items are final sale. No returns on international orders. Bundle and Dollar Store items are final sale. To request a return label message us at help@glambot.com!
Answer: Hi Beba! That is a great question. Yes, all our makeup is authentic. We check every piece of makeup for it's authenticity. We hope you'll shop with us soon!
Answer: Hi Anja, Thanks for the question! Could you send an email to help@glambot.com? Our customer service hours are Monday - Friday 9am - 6pm.
Answer: Hi Kim! Great question. Unused is if it's an item we only sell as unused (ie. Has a reusable applicator such as mascara, liquid lipstick, lip gloss). 100% fill means it's an item we sell used but this item was never used.
Glambot has a rating of 1.7 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Glambot most frequently mention high end, customer service and urban decay. Glambot ranks 739th among Beauty Products sites.
Hiya Rheise! OMG, thank you SO MUCH for those kind words! We constantly strive to improve and provide the best shopping experience possible for our customers. For our efforts to be noticed really makes our day. We care about what our customers say and use the feedback to improve our ability to serve!