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Ginny's
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Ginny'sReviews 180

1.3
ginnys.com

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Ginny's Reviews Summary

Ginny's has a rating of 1.3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ginny's most frequently mention customer service, credit report and order anything. Ginny's ranks 307th among Kitchen sites.

service
29
value
29
shipping
26
returns
25
quality
29

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Arizona
1 review
3 helpful votes
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So I have a credit limit of $600 and I have a balance of 191 and I made an order and they wanted a down payment and had already paid them a week ago when my bill was due. I live on a fixed income so when I get paid I pay all my bills because I am paid once a month. I keep so much for groceries and gas and stuff that will arise
Throughout the month. I've used Ginny for years and it's nice cause I was able to get Christmas gifts and birthday gifts or whatever and then pay it a little at a time and that's very helpful when you are on a fixed income. My bill was paid off up until last month when I started getting some gifts for Christmas and birthdays that fall around November and December.
I've never been asked to put a down payment on an order so that was weird to me but I just called customer service and canceled that order I will go with another company I will never use Ginny's again they lost me as a customer and I've been a customer of theirs for a long time. So that company is good with losing a customer. Word of mouth can either make a break a company. Read another reviews I'm seeing that there's many customers that are just not satisfied with the way they do business. You don't give somebody a credit limit of a certain amount and when they're not even close to that amount take it away or tell them to put down payments and stuff when they just made a payment it doesn't make sense But that's how they choose to do business so I already re-ordered some things through another company and I'm finished out my Christmas and no thanks to Ginny's.

Date of experience: December 5, 2024
Alabama
1 review
7 helpful votes
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BUYERS BEWARE!
November 24, 2024

So I bought two pots and pans sets through Ginny's and I have to say I am deeply disappointed in the durability of them. Over time, I began to see that they don't sit flat on surfaces, as if they have a bulge in the center and the nonstick surface wore off. I paid over $200 and now I have to get more pots from somewhere else of course. It was a waste of money. BUYER BEWARE!

Date of experience: November 24, 2024
Colorado
1 review
3 helpful votes
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Killed my credit score
August 21, 2024

I ordered from Ginny's believing that it would help my credit score. I first ordered pots and pans which started getting chips right away. Paid on time and owe them 40.00 I ordered a carpet cleaner they sent the wrong one so I was waiting on a return label and ordered the one I wanted. I will be damned if they didn't hit my credit score for 60 points and I am suppose to apply for a apt today since I have to move by the 1st. Now I am going to be denied on my application and not have a place to live. I have stage 4 cancer to boot. I will kill myself before I go live on the streets. Don't buy $#*! from this company. What do they want a picture of my body after I od on my meds. Yes a real account and customer.

Date of experience: August 21, 2024
New York
1 review
3 helpful votes
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I bought a Bissell vacuum from GINNY'S I GOT IT WITH AN EXTENDED WARRANTY YEAR WARRANTY I ORDERED THE END OF AUGUST GOT AT THE BEGINNING OF SEPTEMBER NOTICE LITTLE BY LITTLE THAT DUST WAS COMING OUT OF THE BOTTOM I CALLED TO GET A FILTER FROM BISSELL AND THEY DON'T MAKE THE MODEL ANYMORE OR THE PARTS SO THE USELESS WARRANTY MY OPTIONS WERE GET THE SAME VACUUM WHICH I CAN'T GET PARTS OR FILTERS FOR OR A $200 CREDIT TO USE GINNY'S WHICH I WANT NOTHING FROM... THEY RECEIVED THEIR MONEY ON TIME BEFORE TIME ALL I WANT IS MY MONEY REIMBURSE! I WANT NOTHING FROM THAT CATALOG AND BEWARE I WOULD NOT ORDER ANYTHING FROM GINNY OR THE AFFILIATE COMPANIES THEY ARE SCAMS there's a picture of the vacuum with all the dust collected when it's on that comes out and there's a picture of the filter that I can't get there's only so many times you can wash it before it starts falling apart beware... AND A PICTURE OF THE INVOICE

Date of experience: March 7, 2024
California
1 review
2 helpful votes
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I would never order anything from Ginny's again they said buy now ànd pay later they took the whole amount out my bank account and don't like to refund ur money be aware of this company

Date of experience: February 22, 2024
North Carolina
1 review
1 helpful vote
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Highly upset!
February 4, 2024

I have been waiting for a return label for a long time I have called many times and everybody I've called stated that they had sent out a return label but I never got them this last time the return label is not a return label that says FedEx ground on it so I called them trying to get a return label but cannot get a return label it is not my fault for it is Ginny's fault they had a defect in the volume of the thing that I got and I've been trying for months to get a return label and still no return label I would not recommend this company to nobody and as soon as I get all my bills paid off I will not come back to it

Date of experience: February 4, 2024
Texas
1 review
5 helpful votes
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This store is a joke they actually turn down paying customers for the most outrageous reasons which is definitely not a good strategy for a business I'm lucky they gave me credit than turned my order down because of the stupidity of so called other accounts which have been paid but I don't have to shop there thank God I have plenty other companies who give me credit and are paid surely you soon will go out of business.

Date of experience: December 21, 2023
Louisiana
1 review
3 helpful votes
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Sketch
December 11, 2023

My grandmother randomly ended up with a catalog in a nursing home & wanted some things for Christmas. I couldn't even go through the checkout process on my phone (I have a several security features enabled through lifelock & antivirus protection), I had to go through a different desktop computer. They charged $40 for shipping which is crazy on its own, for a $300 order. 4 days before the order was due to arrive I realized I'd not received anything about the order shipping, so I went to check on the status (again, had to go to a desktop) & all of my items show cancelled. I l'd received an order confirmation, then another email listed as an order acknowledgement the next day, but nothing ever saying that my order was cancelled. I was slightly upset because I couldn't talk my grandmother out of this order even though I felt some type of way about this website I'd never heard of. So I tried to call, could not get anyone. Says their call volume is high & try again later. Reached out to their Facebook page &, they responded quickly and asked for the full name & address on my order then never got back with me. Almost worried I need to cancel my card because the whole thing is just off to me. Also I checked the website and the items still show in stock, so it's not like they ran out & cancelled for that reason.

Date of experience: December 11, 2023
South Carolina
1 review
7 helpful votes
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What a joke
December 7, 2023

They send u a picture catalog w/ $400 credit. U place a order for Christmas and then u get nothing. It's a scam and it's a load of crap. And I am very unhappy with them and seventh avenue and country door. All jokes. Thanks for ruining my Christmas.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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No complaints whatsoever.
November 14, 2023

The items that I have ordered from Ginny's have always arrived within a week of my order and always in excellent condition. It has always been a positive experience doing business with Ginny's.

Date of experience: November 12, 2023
Oklahoma
1 review
7 helpful votes
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A return
October 10, 2023

I any very disappointed in the last order I made. Returned it and charged almost the whole amount of the watch in return charges.The quality of the watch was poor and not made very good. I will never order from this company again.

Date of experience: October 10, 2023
Texas
1 review
2 helpful votes
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Upset
September 13, 2023

I only gave yall 3 stars cause my gma likes yall but me, nah yall are rude and hung up 3 times on me. I was calling to let yall know yall didn't give my gma all of her parts and the lady got her information and hung up on me then I called back done it again and I called back and she done the same thing. Yall have some rude people as yalls agents. She will not order anymore from yall! Her order wasnt all there and then yall be rude like that with an elderly?

Date of experience: September 12, 2023
Ohio
1 review
5 helpful votes
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Credit Inquiry
August 17, 2023

Do not go to this place if you don't have great credit. I wouldn't consider my credit to be poor, but I would say it's within the high fair range almost to good. I was pleased to see they offer opening an account for people "who don't have the best credit," but this is a lie. I placed an order which was sent to their credit division for review and then stated additional information was needed after 24 hours of being reviewed. I then contacted their customer service to find out what additional information was needed (like a down payment, which I would have been fine doing) and the rep told me not to worry about it and replaced my order stating she would help to ship the items out. The next day I received a notification on my account yet again that additional information was required. Again, I second time I called and the rep finally told me my order couldn't be approved. Not only did I gain a credit inquiry from the first order attempt, but gained a SECOND inquiry from the second order attempt by the rep. That could have been avoided if the first rep would've just told me the order was not approved. TERRIBLE. Now looking over these reviews, I am so glad I didn't get approved with this company. It sounds as if I dodged a HUGE bullet.

Date of experience: August 17, 2023
Ohio
1 review
5 helpful votes
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Joke of a company!
March 22, 2023

I have been with them for a while now! I wanted to order something an they sent me a letter saying I had to make a down payment for them to send it, i had the credit available, but they still wanted a down payment out of the blue! This has never happened before! So even though it says on my account page I have plenty of credit, they still want a down payment! This comply is a joke an a bunch of liars! They just are some fly by nite company that wants to rip people off! Going to file complaints with the bbb, ftc also! False advertising! Bad company!

Date of experience: March 22, 2023
California
1 review
2 helpful votes
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It's ashame that one has to pay to return a broken item like a rocking chair that is suppose to be strong and it's not.

Date of experience: March 2, 2023
Illinois
1 review
2 helpful votes
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FRAUD - SCAMMERS!
January 17, 2023

Someone opened an account in my name and trashed my credit score for not making payments on the account. I have reported them to the FTC, BBB and the attorney general. This is a FAKE company!

Date of experience: January 17, 2023
New Hampshire
1 review
2 helpful votes
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Identity Theft Scammers
November 16, 2022

Ginny's is a bunch of bad actor scammers that will steal your identity, will open a credit account in your name, and will send you items you purportedly ordered and never received, and then they will threaten to trash your credit score, your ability to purchase a car, your ability to obtain employment, your ability to obtain housing if you don't pay up. Sounds pretty cancerous to me.

Here is what I did to combat this fraudulent company:

File a identity theft/fraud complaint with Identifytheft.Gov, your State's Attorney General, and the three Credit Bureau's, Experian, Equifax and TransUnion.

Then contact the three credit bureau's and put a freeze on your credit report.(Creditors now cannot open an account without your consent).

Then place a fraud alert with the three credit bureaus on your Ginny's account.

It does take some time and effort, but it was worth it. I didn't get scammed $525 and my trashed credit score was restored back from 662 to 818.

More than likely Ginny's will then close your account and walk away from their scam.

Date of experience: November 16, 2022
California
1 review
3 helpful votes
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Unauthorized Item
October 20, 2022

These people doubled my order, have takened money out my account for two orders, when I only order once. Now an inconvenient, frustrating. Please check your orders!

Date of experience: October 20, 2022
Maine
1 review
1 helpful vote
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Untrustworthy
September 5, 2022

Ginnys is untrustworthy they shut my credit off because they made an acct for a relative of mine without any information (they got it all online)and tried to say I did it but thanks for 3 way calling and recording them saying this my relative reported them for fraud and they want me to write them a letter of apology to reinstate my credit which I'm not doing also they are all with seventh Avenue, Montgomery ward and Swiss colony which they shut my credit to all of them off, DO NOT TRUST THEM!

Date of experience: September 5, 2022
California
1 review
3 helpful votes
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On Friday August 6th a business named "Ginny's" did a "hard inquiry" on my credit without my permission! First off, I don't even know anything about this company.
Anyway, on Sunday August 7th, I received and email with the header, "Welcome to the Ginny's family" although I have absolutely NEVER applied for anything with this company,.
Next I got another email from Ginny's saying my account had a $750 credit limit and all I needed to do was sign in to manage my account (again I NEVER SUBMITTED AN APPLICATION TO OPEN AND ACCOUNT WITH THEM. I obviously did NOT attempt to log into the GINNY'S online portal as it might have attempted to retrieve even more information from me. I could not contact anyone at that company but I did immediately file a dispute and reported this to all 3 major credit reporting bureaus. From all the other bad reviews I'm reading they seem to be engaged in some pretty unethical business practices and from my understanding, it is illegal for a company to pull an individual's credit without permission. Beware of this company. I would've given them -1 stars if possible but I had to select a minimum of one star to post this review. Good luck to anyone who has to deal with these people.

Date of experience: August 7, 2022
Erin E. Ginny's Rep
over a year old

Hi Ron, Thank you for sharing your frustrations with us. We would like to take a look and see what happened here. Please send an email to socialcs@sccompanies.com with your contact information so we can get this resolved for you. We look forward to hearing from you. Ginny's Social Media Team

From the business

Ginny's Credit Plan makes cookware, appliances, dinnerware, furniture, bed and bath, home d̩cor and gifts affordable. Buy Now, Pay Later for all your home needs


ginnys.com
Founded in 1990
Monroe, WI, United States