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Ginny's
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Ginny's

ginnys.com
Alabama
1 review
4 helpful votes
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BUYERS BEWARE!
November 24, 2024

So I bought two pots and pans sets through Ginny's and I have to say I am deeply disappointed in the durability of them. Over time, I began to see that they don't sit flat on surfaces, as if they have a bulge in the center and the nonstick surface wore off. I paid over $200 and now I have to get more pots from somewhere else of course. It was a waste of money. BUYER BEWARE!

Date of experience: November 24, 2024
New York
1 review
2 helpful votes
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So I have a credit limit of $600 and I have a balance of 191 and I made an order and they wanted a down payment and had already paid them a week ago when my bill was due. I live on a fixed income so when I get paid I pay all my bills because I am paid once a month. I keep so much for groceries and gas and stuff that will arise
Throughout the month. I've used Ginny for years and it's nice cause I was able to get Christmas gifts and birthday gifts or whatever and then pay it a little at a time and that's very helpful when you are on a fixed income. My bill was paid off up until last month when I started getting some gifts for Christmas and birthdays that fall around November and December.
I've never been asked to put a down payment on an order so that was weird to me but I just called customer service and canceled that order I will go with another company I will never use Ginny's again they lost me as a customer and I've been a customer of theirs for a long time. So that company is good with losing a customer. Word of mouth can either make a break a company. Read another reviews I'm seeing that there's many customers that are just not satisfied with the way they do business. You don't give somebody a credit limit of a certain amount and when they're not even close to that amount take it away or tell them to put down payments and stuff when they just made a payment it doesn't make sense But that's how they choose to do business so I already re-ordered some things through another company and I'm finished out my Christmas and no thanks to Ginny's.

Date of experience: December 5, 2024
Colorado
1 review
1 helpful vote
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Killed my credit score
August 21, 2024

I ordered from Ginny's believing that it would help my credit score. I first ordered pots and pans which started getting chips right away. Paid on time and owe them 40.00 I ordered a carpet cleaner they sent the wrong one so I was waiting on a return label and ordered the one I wanted. I will be damned if they didn't hit my credit score for 60 points and I am suppose to apply for a apt today since I have to move by the 1st. Now I am going to be denied on my application and not have a place to live. I have stage 4 cancer to boot. I will kill myself before I go live on the streets. Don't buy $#*! from this company. What do they want a picture of my body after I od on my meds. Yes a real account and customer.

Date of experience: August 21, 2024
Washington
1 review
5 helpful votes
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Joke of a company!
March 22, 2023

I have been with them for a while now! I wanted to order something an they sent me a letter saying I had to make a down payment for them to send it, i had the credit available, but they still wanted a down payment out of the blue! This has never happened before! So even though it says on my account page I have plenty of credit, they still want a down payment! This comply is a joke an a bunch of liars! They just are some fly by nite company that wants to rip people off! Going to file complaints with the bbb, ftc also! False advertising! Bad company!

Date of experience: March 22, 2023
Georgia
1 review
6 helpful votes
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What a joke
December 7, 2023

They send u a picture catalog w/ $400 credit. U place a order for Christmas and then u get nothing. It's a scam and it's a load of crap. And I am very unhappy with them and seventh avenue and country door. All jokes. Thanks for ruining my Christmas.

Date of experience: December 7, 2023
New Mexico
1 review
6 helpful votes
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A return
October 10, 2023

I any very disappointed in the last order I made. Returned it and charged almost the whole amount of the watch in return charges.The quality of the watch was poor and not made very good. I will never order from this company again.

Date of experience: October 10, 2023
Colorado
1 review
1 helpful vote
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Upset
September 13, 2023

I only gave yall 3 stars cause my gma likes yall but me, nah yall are rude and hung up 3 times on me. I was calling to let yall know yall didn't give my gma all of her parts and the lady got her information and hung up on me then I called back done it again and I called back and she done the same thing. Yall have some rude people as yalls agents. She will not order anymore from yall! Her order wasnt all there and then yall be rude like that with an elderly?

Date of experience: September 12, 2023
Texas
1 review
4 helpful votes
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This store is a joke they actually turn down paying customers for the most outrageous reasons which is definitely not a good strategy for a business I'm lucky they gave me credit than turned my order down because of the stupidity of so called other accounts which have been paid but I don't have to shop there thank God I have plenty other companies who give me credit and are paid surely you soon will go out of business.

Date of experience: December 21, 2023
Alabama
1 review
6 helpful votes
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Bad Keurig
February 18, 2022

I ordered a Keurig 2 in 1 from Ginny's in October! It stopped working in February! I can't get it to come on at all! This is $250 wasted and I'm not finished paying my bill! I will NEVER order any kind of appliance from them again! Rather go to Targets or Walmart where they will honor it if it's broken! Lesson learned!

Date of experience: February 18, 2022
Wisconsin
1 review
10 helpful votes
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I received a bill from Ginny's (supposedly in Monroe, WI) for $982. I've never even heard of this company, let alone ordered from them. I called and asked about it. When given the order# the rep said it was for a television. She then told me I should be concerned that someone has my information and I should check with the three major credit bureaus. Next, she said she would transfer me to their "Loss Prevention Department" so I could make certain the order is cancelled. Guess what... 20 minutes on hold and no one ever picked up.

This company is a scam and a fraud.

Date of experience: February 15, 2019
Erin E. Ginny's Rep
over a year old

Hello John, we are sorry you did not get through to the Loss Prevention department. Please send us an email at socialcs@sccompanies.com referencing this post, with a good phone number to reach you at and we will have someone from that department reach out. Have a great day.

North Carolina
1 review
11 helpful votes
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Please before you sign up with this company read the fine print that states that every time you place an order they are going to pull your credit report. It is a scam by them making you think that they have approved you for a credit limit. That is not at all true. When you call to inquire the customer service staff is most often rude or in one case I was advised to cancel my subscription because they do not care about customers by their own associate. Many of the products are substandard as well.

Date of experience: June 9, 2021
Texas
1 review
12 helpful votes
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What ever you do Do Not Order From This Place... This company is a complete joke. I order some glasses, paid my bill in full, then went to order a back door screen, and then get a letter that they want half down for the payment, but it gets better. The book tells me that I'm approved for credit ( buy now and pay later)So when I call the customer service the lady on the other end of the phone started getting rude with me. So don't wast your time of day with this company they suck. And a big scam

Date of experience: May 9, 2016
Arizona
1 review
8 helpful votes
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Terrible
June 8, 2018

I have had a Ginny's account for 4 years. I have always paid on time and recently had to quit my job due to a death in the family so I could take care of my autistic child. I sent them $900.00 from my tax refund in hopes that it would lower my minimum payment from $75 to $25 and they refused to do so! Do not get credit with these people or order anything because their items are way over priced for the products!

Date of experience: June 8, 2018
Erin E. Ginny's Rep
over a year old

Hello Kelley, we are sorry to hear of the death in your family. We would like to see what we can do to help. Please send us a private message or email to socialcs@sccompanies.com with your contact information as well as reference this post we will look into your account to see what can be done. Thanks for reaching out and bringing this to our attention. Have a great day and we hope to hear from you soon.

New Jersey
1 review
7 helpful votes
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Trouble
December 25, 2019

Ginny's and related companies must be having financial problems they don't wish to disclose. I received a catalog and letter stating I had $3000 in available credit, and if I ordered again before the end of the year, my credit line would be increased. I went online to order, and my account shows $0 in available credit. The same happened with an affiliated company. Between receiving the offer of a credit limit increase and my attempt to place an order, nothing about my credit had changed. After reading about similar experiences of other customers, this seems to be more than coincidence. I've never ordered frequently, but I have previously been a steady customer. Now I don't trust that the company will be there next week.

Date of experience: December 25, 2019
Erin E. Ginny's Rep
over a year old

Hi James, we are sorry you have been having trouble with your account numbers. Please send us an email with your contact information to socialsc@sccompanies.com so we can look into the accounts and find out what's going on. Thanks for reaching out and bringing this to our attention. We look forward to your email.

Pennsylvania
1 review
15 helpful votes
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Poor company
December 2, 2020

I've had this account and used it for years. Never missed a payment. When I tried to place an order they wanted me to put a deposit down of the entire amount Of the purchase when I have over $3,000 in available credit! What a joke of a company!

Date of experience: December 2, 2020
Michigan
1 review
6 helpful votes
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I have never made a bad review but for this company I have to... They are liars... The customer service reps work from home... Sound like they are sleep most the time and they NEVER tell you about the MILLION dollar shipping... They are the worse... I should have stayed away because what is a GINNY'S... never ever heard of them... No history of this company just some liars working like slaves... For a company that probably give me $7.50 per hour to sleep their shift away while at home... This was the worse...

Date of experience: November 21, 2017
Erin E. Ginny's Rep
over a year old

Hello Nonya, thank you for sharing your frustration with us. We would be happy to look into your call. All of our calls are recorded for quality assurance. Please send us an email to socialcs@sccompanies.com referencing this post with your contact information so we can look into this further. Thank you for reaching out. We look forward to hearing from you soon.

South Carolina
1 review
1 helpful vote
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No problems
December 14, 2020

I recently opened up an account with Ginny's. They cave me a pretty impressive credit limit. I ordered all of my Christmas presents from them and all of the presents have already arrived and are in perfect condition. I do find them to be a bit overpriced but the fact the monthly payments are so low makes up for it in my opinion. I am assuming most people don't get credit from them are like me and have had credit problems in the past so I'm just thankful they gave me the opportunity to rebuild my credit. I did have to contact customer service via email twice and got a prompt reply. So far so good with this company!

Date of experience: December 14, 2020
Virginia
1 review
16 helpful votes
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Thank you Ginny's
July 4, 2020

I ordered my husband a personalized throw for father's day and he loves it, also a few months before that I purchased a pan set that came with a set of 5 glass bowls which were broken upon arrival I contacted customer service and the agent I forgot her name sent me a replacement set I love these bowls. Never been dissatisfied with a purchase and thanks to them my credit is rising as well.

Date of experience: July 3, 2020
North Carolina
1 review
17 helpful votes
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Horrible
March 16, 2020

Worst customer service ever! Also my account is up to date yet they have been calling me 3+ times a day saying I owe 10 dollars! Not only is my next payment weeks out but I went ahead and sent them 20 to stop the calls... nope just called again saying I still owe 10 dollars! Clearly they need to update. I will be closing my account ASAP!

Date of experience: March 16, 2020
Georgia
1 review
3 helpful votes
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I have been given 2 gift certificates at different times to spend with Ginny's. When I tried to use them, however, Ginny's told me that they had already been used by someone else and that I could not use them. For the latest one, Ginny's said that they would investigate the situation 3 days ago, but I still have not heard anything back from them. It should not even be possible for someone other than the recipient to use gift certificate -- that has never happened to me with any other company. It makes me wonder whether a Ginny's employee is using valid certificates that are not spent right away. I should be able to spend the amount of both of these certificates (or receive the cash equivalent), and this poor business practice should be changed!

Date of experience: November 5, 2018
Erin E. Ginny's Rep
over a year old

Hi Karyn, we are sorry this has happened. Please send us an email to socialcs@sccompanies.com with your contact information as well as reference this post so we can look into it further. We will also need the gift certificate numbers so we can follow up on them. We hope to hear from you soon. Thanks for bringing this to our attention.

Overview

Ginny's has a rating of 1.3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ginny's most frequently mention customer service, credit report and order anything. Ginny's ranks 298th among Kitchen sites.

service
29
value
29
shipping
26
returns
25
quality
29
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