Ginny's

My grandmother randomly ended up with a catalog in a nursing home & wanted some things for Christmas. I couldn't even go through the checkout process on my phone (I have a several security features enabled through lifelock & antivirus protection), I had to go through a different desktop computer. They charged $40 for shipping which is crazy on its own, for a $300 order. 4 days before the order was due to arrive I realized I'd not received anything about the order shipping, so I went to check on the status (again, had to go to a desktop) & all of my items show cancelled. I l'd received an order confirmation, then another email listed as an order acknowledgement the next day, but nothing ever saying that my order was cancelled. I was slightly upset because I couldn't talk my grandmother out of this order even though I felt some type of way about this website I'd never heard of. So I tried to call, could not get anyone. Says their call volume is high & try again later. Reached out to their Facebook page &, they responded quickly and asked for the full name & address on my order then never got back with me. Almost worried I need to cancel my card because the whole thing is just off to me. Also I checked the website and the items still show in stock, so it's not like they ran out & cancelled for that reason.

I went out of work on emergency medical in june i informed them and that when back to wrk would pay the bill. I called them 10/15/2019 to ask what i need to do to get my account straight and the lady(believe Carolyn) told me i needed to pay my past due of $150 and my account would e in good standing. Then a day later it shows on my credit report as a charge off. When i called and talked to a supervisor she basically said nothing can be done went to collections in september. Lies and no way to treat long time customers. Says she can't pull it back and that a lie i run a company and dio it all the time. Don't' us them they only care about money.

Was told I had a 250 dollar limit. Had over 70 dollars credit left and tried to order a 30 dollar item and was told I had to pay with a money order. No problem cancelled order after talking to customer service on phone for over an hour being transferred from one representative to another. Then coffee maker I got from them quit working after one week! Again called customer service to get a return shipping label and once again another one hour phone call back and forth and on hold with no results. This is a $#*!ty company so don't make the mistake of using them! You will regret it!

This place never had knowledge of. Someine try get money and when I call to see if I had an account with them, had give my ss number wish I had done that. Ripe off not pay for no one else stuff.and the address I never stayed at I should be able too sue them.

I made a payment of $367.55 to pay off my complete statement balance 02/21. I checked my account on 02/26 and saw where 2 payments for $367.55 had posted and cleared my account. When I called the customer service line Sherry was very polite and told me to call back Monday to speak with the credit department to issue a refund. The young man who answered for the credit side barely spoke, but what I did take away was that Ginny's was going to cut me a check for my full refund and I would receive it within 3 weeks. UNACCEPTABLE! Considering it was an ACH transactions and had cleared my back the same day, when I pressed to have a ACH refund back to my debit card the young man put me on hold for 10 minutes. Only to come back and say it was going to be returned to me through an ACH transaction but would still take up to 3 weeks. I will never order with this company again since you can't right a wrong that you the company made yourself!

I paid my entire payment for my one time purchase of perfume, and they sent me ANOTHER bill of a LATE FEE, and then more bills. I originally paid around 50 dollars, as my perfume was 42, and now my closed bill states I still owe 40. I won't pay what I clearly do not owe.
It affected my credit score. Incompetent employees shouldn't be handling people's payments. When I called, they refused to drop the charge. This was from 2014. It is still on my credit report.
They did not get the 40 extra dollars they wanted. And will not. Absolutely pathetic, to charge people a fake late fee, after the entire bill was already paid. Keep in mind, this was the company *******@Five, now Ginny's.

1st the shipping and handling is outrageous. I wanted to send back and sheet set (hated sleeping on it) I still would had paid less to send it back, but that would had been the cost of my whole order. My order was only $25.00 with $9.99 s&h to send it back was $4.00. Giving the sheets to the shelters for dogs.

At Ginnys i had 1175 in credit. At seventh ave I had 1125. At montgomery wards I had 800. At Country door i had 680 i believe. Well my credit was suspended for multiple orders. HUH? Its Xmas so yes there's more ordering. I think between 4 stores i had 10 orders. That was to many and they cut my credit at every store. How can you give the credit then say your using to much at one time. Really? 10 orders in a months time from 4 stores.

So, I have no experience with them as far as purchasing products, but I had to deal with them for an identity theft issue.
They refused to even look into it. They refused to review my account, check my proof, anything.
When I called customer service I was told they weren't going to do anything about it because, as they said, I might be a random person pretending to be me. Like... Really? I just randomly got up one day, pulled a person out of my $#*!, did some digging, figured they owed money, and put on an act as a golden deed for a random person to get debt gone?
Seriously.
This goes for their other company: Seventh Avenue as both accounts were connected.
To this day, I still have the debt, about $1200. Even with a police report, they refused to help.

This is the worst company you can buy from. I purchased an item from them, the item they sent me was defeated, I returned the full item, they still charged me, and then they put it on my credit report saying i have a balance and my account is past due. I will never use them again nor will i refer them to any one