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Ginny's
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Ginny's

ginnys.com
New York
1 review
0 helpful votes
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Highly upset!
February 4, 2024

I have been waiting for a return label for a long time I have called many times and everybody I've called stated that they had sent out a return label but I never got them this last time the return label is not a return label that says FedEx ground on it so I called them trying to get a return label but cannot get a return label it is not my fault for it is Ginny's fault they had a defect in the volume of the thing that I got and I've been trying for months to get a return label and still no return label I would not recommend this company to nobody and as soon as I get all my bills paid off I will not come back to it

Date of experience: February 4, 2024
North Carolina
1 review
4 helpful votes
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I give them a big "0"
December 7, 2019

After having an account 21 years ago with this company. They would not allow me to open an account with their so called sister company. I called them and told them l didn't order that amount of items they said l supposively order. It left a balance on the account after 20+ years. This is ridiculous. Be aware of this company.

Date of experience: December 7, 2019
Erin E. Ginny's Rep
over a year old

Hi Piper, we are sorry to hear about this. We would like to be able to help you by looking into your account. If you are able, please send an email to the socialcs@sccompanies.com with your contact information so we can take a look. Thanks!

California
1 review
4 helpful votes
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Misleading advertising
January 31, 2018

Company does not have the understanding of the word preapproved credit. When I ordered according to the preapproved credit line, I was told to pay 50% down. When I asked them about this they just threw me in a loop like they didn't even know what I was talking about. Very disrespectful and dishonest company.

Date of experience: January 31, 2018
Erin E. Ginny's Rep
over a year old

Hi Ingrid, we apologize for any inconvenience this may have caused. All of our orders are subject to the final credit approval. We would be happy to look into your order for you. Please email us at socialcs@sccompanies.com with your contact information and reference this post so we can look into this further. Thank you for bringing this to our attention. Have a great day.

New Jersey
1 review
21 helpful votes
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Greedy $#*!ers!
October 13, 2020

I moved to a new apartment and I ordered a couple of masks. Well what I thought was my new zip code, it wasn't And I Didn't know till after it was shipped. I sent message to shipper, but that didn't help. I asked for a half refund but they refuse to budge on any compromise. Thy are wanting another $11 to reship order. When they could've easily took care of the customer. I wouldn't buy from them And hope others won't.

Date of experience: October 13, 2020
Connecticut
1 review
7 helpful votes
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SCAM
January 28, 2019

Received bill requesting payment of almost $600 before they would ship my order. No description of the order. Problem is that I never ordered anything from them, in fact I never even heard of them. Contacting BBB.

Date of experience: January 28, 2019
Erin E. Ginny's Rep
over a year old

Hi Ron, We are sorry to hear this. If you have not placed an order but received a bill, please contact us at our loss prevention department, we will be happy to help you with this. 877-998-5872

Ohio
2 reviews
4 helpful votes
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Preapproved
July 17, 2018

I always pay my bill on time and then Had a Credit like increase tries to order it and was told need money down. Then I thought hat had been corrected when I tried to order again it wasnt and now my available credit is at 0? Wth. And doesnt report to Credit agency for good credit waste.

Date of experience: July 17, 2018
Erin E. Ginny's Rep
over a year old

Hi Amanda, we are sorry to hear this. We want to look into your account and see what's going on. Please send us an email to socialcs@sccompanies.com with your contact information so we can look into your account. Please reference this post as well. Thanks for reaching out and we hope to hear from you soon.

Ohio
1 review
4 helpful votes
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Credit Inquiry
August 17, 2023

Do not go to this place if you don't have great credit. I wouldn't consider my credit to be poor, but I would say it's within the high fair range almost to good. I was pleased to see they offer opening an account for people "who don't have the best credit," but this is a lie. I placed an order which was sent to their credit division for review and then stated additional information was needed after 24 hours of being reviewed. I then contacted their customer service to find out what additional information was needed (like a down payment, which I would have been fine doing) and the rep told me not to worry about it and replaced my order stating she would help to ship the items out. The next day I received a notification on my account yet again that additional information was required. Again, I second time I called and the rep finally told me my order couldn't be approved. Not only did I gain a credit inquiry from the first order attempt, but gained a SECOND inquiry from the second order attempt by the rep. That could have been avoided if the first rep would've just told me the order was not approved. TERRIBLE. Now looking over these reviews, I am so glad I didn't get approved with this company. It sounds as if I dodged a HUGE bullet.

Date of experience: August 17, 2023
California
1 review
6 helpful votes
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Ginnys.com opened an account in my name and pulled a credit report inquiry without my authorization, date of birth, or social security number. A family member ordered a gift for me from Ginnys.com, paid for it (as confirmed by their bank), and sent it to my house, and on that same day Ginnys.com opened the account in my name. I spent a lot of time on the phone with Ginnys.com customer support, who wouldn't confirm the account number without me giving them my social security number (which I refused to give over the phone), and then admitted there was no social security number attached to the account in the first place. I am in shock that they could open an account this way, and that it will be 30 days (they claim) until it's closed.

Date of experience: February 17, 2020
California
1 review
9 helpful votes
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I have made several payments to Ginny's and my payments has not posted to my account. According to their records from January 2014 to November 2014 the only payment that has posted to my account is the payment made in November 2014, they are asking for proof all the payments prior to November 2014 which I am able to prove but I have not been turned over to collections. Lol

Date of experience: April 23, 2015
Michigan
1 review
4 helpful votes
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They are rude and crude. Very much not trained well. Ask the stupidist questions. To ask why I wasn't alerted for a payment received,. I get the same thing said forward and backwards. And it doesn't answer the question. My suggestion. Hire 4th graders because their endless supply of 1st graders is not working..

Date of experience: March 1, 2017
Erin E. Ginny's Rep
over a year old

Hi Joey, we are sorry to hear this. We are always looking for feedback and ways to improve our Customer's experience. If there is anything we can help with we would be happy to help. Just reply here or send us an email to socialcs@sccompanies.com referencing this post and we can help with any questions you have. Have a great day.

Alabama
1 review
8 helpful votes
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Have never been to this website. In January an RCA 32 inch HDTV was delivered to me from Ginny's that I had not ordered. Shortly thereafter I received a bill for $446 which was $393 for the TV and $57 in shipping and handling. Returned the TV and received credit but now am expected to pay the shipping and handling. Cannot get information from Ginny's as to the order and how it was placed. Further an RCA 32 inch HDTV can be purchased for $129 or less from Walmart or Best Buy. This place charges outrageous amounts for products and then charges 21% interest on top.

Date of experience: March 12, 2019
Erin E. Ginny's Rep
over a year old

Hello Calven, we are sorry to hear this. Please send an email to socialcs@sccompanies.com so we can remove the shipping charge from the account and correctly mark this order as Fraudulent. Please reference this post and include your contact information.

Thanks for reaching out!

Pennsylvania
1 review
7 helpful votes
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Ordered my daughter a canister set for Christmas, for her new apartment, the first set I got was all chipped, the second set I got, sounded like a bunch of silverware in the box so I had the mailman wait while I opened it, and it was in about 50 pieces. The mailman mark them as delivered broken, now I'm waiting on the third set! I had to ask them to put fragile stickers on the box! If I could rate a zero I would! Did take a picture of the almost 50 pieces of ceramic canisters! Be careful if you order anything that's fragile!

Date of experience: January 2, 2018
Erin E. Ginny's Rep
over a year old

Hi Jennifer, we are sorry to hear your item is arriving damaged. We never want to have items arrive broken. Unfortunately once a package leaves our facility, we rely heavily on the shippers to deliver the packages in good condition. Please send us a message here or email us at socialcs@sccompanies.com, reference this post and include your contact information so we can help with this. Hope to hear from you soon.

Tennessee
1 review
4 helpful votes
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May have the problem resolved
April 20, 2022
Updated review

Contacted Ginny's after they put a past due ding on my credit report. Resulted in a 200 point reduction in my score. I filled out a fraud report on identitytheft.gov and called the credit bureau to dispute the reporting. Also, called Ginny's to complain again. After two calls to Ginny's they agreed to finally close the charge account in my name and remove the reporting from my record. Thank you Ginny's for finally doing the right thing after 4 months. I hope to put this behind me and never have to think of Ginny's again.

Date of experience: April 20, 2022

Fraud Alert
March 12, 2022
Previous review

Beware of this company, I received a fraud alert after they made a hard credit inquiry against me. I never heard of this company or ever ordered anything from them. Next thing I know they sent a package addressed to me that arrived at a house I sold months before and do not live there. Then a bill arrives for multiple purchases I never made. Contacting Ginny's has been a nightmare... they requested all my personal and financial information in writing. Said they couldn't help until they had it, Hmmmm. I chose not to provide them with anything and contacted all credit reporting bureaus directly. All three recommended not dealing with Ginny's and said not to give out any personal information to them. I placed a complaint and fraud alert with the credit bureaus and was able to get the hard credit inquiry removed. If Ginny's tries anything else the credit bureaus will take care of it. I recommend not dealing with this shady company. To date they are still billing me for purchases I never made and sending advertising along with the bills. No further purchases show on the statements they send, but the account appears to still be open. I have made attempts to let Ginny's know I am not a customer and never will be. Watch out for this company, they appear to be a scam and are not helpful at all.

Date of experience: March 12, 2022
Illinois
1 review
9 helpful votes
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False Advertising!
January 27, 2017

People avoid this SCAM Company! I received a catalog from them which said i was approved for $250 credit, i tried to place an order and the lady on the phone told me everything was fine and i would receive my order on Friday which is Today! But all i did received was a leather that said i had to make a down payment for $125 dollars. I'll be suing this company for false advertisement, my credit score was 680 before i placed an order and today it went down to 650 because there is a Hard Inquiry on my CreditKarma rapport, stay away from this SCAM company! They haven't even shipped anything to me and already lowered my credit score...

Date of experience: January 27, 2017
Illinois
2 reviews
21 helpful votes
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Ginnys, swiss colony, countrydoor, monroe and main and many more are all sister companys they rob people by giving you minimal credit with each company. Beware thou they will charge you late fees like 10$ on a late payment on a order of 50$. If one account is late all your accounts will reflect this.Its a scam beware! Don't deal with these people pay them off and tell them not to send you any more catalogs! Liars and predators!

Date of experience: March 7, 2016
Illinois
1 review
20 helpful votes
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Terrible company
December 27, 2019

My mom ordered from this company for Christmas gift, After they sent her catalogs saying she was preapproved. Placed an order, order never came called and was told that she wasnt approved and needed to make the full payment of $120 by money order or cashier check. So no Christmas gift for her grandkids. Why do you allow orders to be placed if your not sure they will be approved and how come there is no notification to let people know? I will make sure she and anyone else I know never deals with this company.

Date of experience: December 27, 2019
Erin E. Ginny's Rep
over a year old

Hi Ebony, we do apologize for an inconvenience this caused. All of our orders are subject to credit approval. We would be happy to look into this order for your mother. She can send us an email to socialcs@sccompanies.com with her contact information. Thanks for reaching out and sharing your frustration with us.

California
1 review
2 helpful votes
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Poor customer service
October 9, 2017

I have been with Ginny's for years. I called them to see if they reported to the major credit bureau's. They informed me that they DO NOT. So I proceeded to make payments to pay it off. Well all of a sudden I get late fees they tell me that they can't stop them even if I make over the amount due WTH. Are you kidding me. I am so displeased with this company. I have ordered so much from them. They messed up gave me two account numbers now I'm paying for it! NEVER DO BUSINESS AGAIN!

Date of experience: October 9, 2017
Colorado
3 reviews
41 helpful votes
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Very Pleased
November 30, 2016

I finally broke down and called them about my account being frozen. The CSR that I spoke to explained that they had frozen my account to protect my identity. They watch for several small orders instead of one big order. She agreed that if I canceled all the small ones and then placed one big in in a couple of days that the order would go through as I had the credit. So we canceled all my orders and I will reorder later and still have my orders by Christmas.

Date of experience: November 30, 2016
California
1 review
0 helpful votes
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More interest
August 4, 2021

I wanted to make a double payment Aug. 4,2021 & the robot would not let me. They_ Ginny's wants the interest money every month, they are not into helping customers, they are in the business of MONEY, not happy customers. I would NEVER tell anyone about this company. Hoping, eventually they go out of business. Money, before happy customers.

Date of experience: August 4, 2021
Erin E. Ginny's Rep
over a year old

Hi Glory, thank you for sharing your frustration with us. We are able to take a payment for how ever much you choose via the website, or by speaking to one of our agents. Hope this is helpful.

Massachusetts
8 reviews
27 helpful votes
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SCAM BILLING CREDIT
September 16, 2019

THERES no asiit on the phone or bliing and the no back ground check i kept good records on my biling and limits. They did not. I see how the huge prices and unsafe billing practices. Im trying to get this worked out but the bills and practices are not legal and fair re my social S. Number statements going out to some one elses e mail. With my info. Much more im paying this off and contacting the B. B. scam

Date of experience: September 16, 2019
Erin E. Ginny's Rep
over a year old

Hi Eddy, We are sorry to hear of your frustrations. We would be happy to look into your account. We don't send out social security numbers. We would like to see what we can do to work on this. Please email your contact information to socialcs@sccompanies.com so we can look into your account and help you. Thank you.

Overview

Ginny's has a rating of 1.3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ginny's most frequently mention customer service, credit report and order anything. Ginny's ranks 298th among Kitchen sites.

service
29
value
29
shipping
26
returns
25
quality
29
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