Fast, not deluged w 80 pop ups and BS sales attempts, also the site works easily.
My refund has been issued after a lot of back and forth.
John A., On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Could see that there were smoking rooms available.
James,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
The price in gbp was more when o booked than advertised on trip advisor
Michael,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
It is a Great booking experience for us in general
Ann,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Great service and prices always, find what I'm looking for
Maura,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your future booking needs. Have a great trip!
Thank you,
Getaroom
It was easy to use and even shown room n description
Marcia,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to book the room! Nice site... beautiful appearance
Ron,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was very Fast and really cheap I do recommend..
Hello Jada,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I was able to find a great low price on my hotel stay
No problem using site booking was easy and I'd use getaroom again thank you
Michelle,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
Great experience and will book again in the future
Sean,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
It was absolutely fabulous. It's always nice to have someone who is happy and helpful.
Had just the room I was looking for when all others were sold out
Brenda,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
At this time I have only worked with a reservation specialist.
Dennis,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
From start to finish, it was an extremely easy, straightforward experience.
Great website and easy to book room with best price
Karan,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Great experience comfortable and relaxing atmosphere friendly staff
Ardelia,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Thank you,
Getaroom
Easy booking through the website. Was able to book my hotel quick and stress free.
Arielle,
We’re so happy to hear you’ve had a great experience booking with us! Please reach out for your
Future booking needs. Have a great trip!
Thank you,
Getaroom
Very easy to book and site was clear in description
Jasmine,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Answer: They are not ethical. For me, they used a website that appeared to be the actual hotel website, did not identify themselves when they should have, and did not mention booking fees while they charged a 30 percent booking fee for a room that was its normal price. They were supposed to cancel charges on my credit card and did not. STAY AWAY!
Answer: They are a site attached to Trip Advisor---- if you see them on screen while trying to book a room-- hit cancel. I'm out over $150 because of their fraudulent cancellation policy.
Answer: Thought I was booking on the actual hotel sight but was deceived in as much as it was Getaroom. Talked to someone else also staying at this hotel at the same for about a third less. Called them right back and had already charged my card and it would be up to 3 weeks to refund. That's about what it took but did get refund. Then checked reviews and no one had anything good to say about getaroom. Go straight to hotel sight of one you know and trust or stick with something like Travelocity.
Answer: I'm definitely in. There's something very deceptive, if not illegal, when you start off on a hotel's website and when you click Make a Reservation, it somehow transfers you to the GetARoom site without your knowledge. I had no idea this was done until I received their email confirmation. I'm thinking of contacting my state's Consumer Protection Div. Of the AG's Office to file a complaint when I get back from vacation.
Answer: Call 800-468-3578 but good luck. They are scammers
Answer: Wow. This is one bad company. Made a reservation and then needed to cancel. They gave cancel date all along. I called to cancel on that date and was told that date was only for 1 minute of date they told me. I was supposed to forfeit one night's cost. Luckily I made reservation on AMEX and they'll tell this fraud company to get lost. Moral of the story: make reservations through hotel.
Answer: Hi Sharon, We apologize for any negative experience. As this question is about a pending refund due to the impact of Covid -19, please know that our refund response times are longer than normal. We are working diligently with all of our suppliers to get approval and expedite your refunds. We do see that there is a recent review posted by Sharon. We will assume that is from you and add it to the queue for a Service Resolutions Specialist to review your case. Sincerely, Getaroom
Answer: Hi Al, Please advise your booking number and we will have a representative reach out to you. Thank you. Getaroom.com
Getaroom has a rating of 3.1 stars from 6,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 7th among Hotels sites.
Robert,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom