Geekbuying

I purchased my tv box from geekbuying because it was $10 less than Ebay. It took almost 3 weeks to arrive and when it did arrive, it did not work. I went back and forth with geekbuying about the issue. They just kept saying "Don't worry, it will work" and gave fake trouble shooting guides. After 2 weeks of the run around they emailed me. They said we will give you $30 of the $50 because it would cost them too much to return it to China. They actually stole $20 from and admit it and said go ahead tell your bank we defrauded you, we don't care. I have all the emails to prove this. They are a complete SCAM! Don't buy!

I don't normally write reviews but this one was too much. geekbuying.com sent me a defective item. I wrote them to let them know it was defective and included pictures and video. Although their return policy indicates that the consumer will only pay for shipping if the return was their fault, they were unwilling to provide the full refund for the defective item until i returned the item to china (which cost more than the item itself). I finally needed to file a fraud dispute with my credit card company so that I could get a refund for the defective item.

I have bought a phone from them in November 2016, now buying again. The phone was shipped in time and the quality was perfect. Nothing to be afraid of.

Pros: honest trustworthy people to shop with. Flexible payment methods. I paid in two parts for a phone because of my bank limit.

Cons: slow in responding to emails, but wait for their answer, takes about 2 days or less if you are lucky. Holiday season is slow for response.

Just catch them on live chat, it takes about 10-15 mins for a person to come online and chat, less if you are lucky. Discuss and clarify your doubts in detail, ask about product availability and they will give you an honest answer as to when it would be in stock for shipment. They keep their word, just because we are impatient and due to our expectations we get frustrated but overall they do keep their word if they say it.

I purchased smart watch from geekbuying.com on pre order with shipping within 2 days, then they extended pre-orders and delayed shipping by 8 days, then again by 18 days.
They already dropped price from 169.99 to 164.99 and my order has not been shipped yet (and not expecting for another 20-30 days)

I with I had read reviews about them before placing order.
Stay away from this and try other sellers even if price is a bit more.

I also wrote a review on geekbuying.com for that product but they are not displaying it.

Recently I had to upgrade my order of a purchase to a higher model soon after I had made an initial order. I was apprehensive of the possible hassle that it might incur considering the many unpleasant anecdotal stories about online shopping. It turned out to be a pleasant surprise, however, with Jessica of Geekbuying. She responded to me really quick and was entirely positive and helpful. It ended up without a hitch, and I was absolutely impressed by her.

Now waiting for the shipment of my pre-order.

I ordered lots of items on Geekbuying and more recently expensive electronic items.
Never had any issue. Customer service is very professional too! (thank you Shirley)
You can only judged a good service when something goes wrong. I ordered the wrong item from China but it was too late to cancel (my mistake). My order ******* arrived as expected and I was able to get a refund without having to ship it back to China and avoid complex custom declarations. Geekbuying allowed me to ship it to their new Polish warehouse, much easier for a European customer.

I am very satisfied customer and I recommend everyone to give it a try.

I ordered a US$ 720 computer 2 weeks ago. They declined my credit card payment, but charge me. Still waiting for the refund, but merchant seems to do nothing and my bank confirm that they didn't cancel the payment authorisation...

Geekbuying sent incorrect handset. They requested I return the handset but had to follow their instructions which I was not comfortable with. You are forced to follow their instructions even if there is a risk it will not work. As expected, the return deliver failed and was I am now forced to go and collect from courier. I always believed the return delivery would fail or I will lose out but had no choice. They know how to play the system and force customers into giving up returning items.
If, and I say if, you are sent the incorrect item you will loose out. The financial cost is with you if the purchase goes wrong. They push the cost of mistakes onto customers. Avoid them at all costs unless you are willing to take that hit.