GearLaunch Reviews Summary
The company, GearLaunch, exhibits a mixed reputation among customers. Positive feedback highlights an easy ordering process, user-friendly platform features, and responsive customer support in some cases, leading to satisfaction with product quality and timely refunds. However, significant concerns arise regarding poor quality control, frequent spelling errors on products, and inadequate customer service responses, particularly regarding order fulfillment and intellectual property violations. Many customers express frustration over unfulfilled orders and lack of accountability, suggesting a need for improved oversight and communication to enhance overall customer experience and trust in the brand.
This summary is generated by AI, based on text from customer reviews
Came with part of the sleeve not sewn. They wanted pics so I sent 5 and still nothing. Very disgusted and disappointed.
Placed order of over $100. Paid extra to have it rushed and delivered by 1/11/22. Here it is 1/17/22 and I still don't have my order. Tried to cancel and was told couldn't do that. Then ironically, my order was allegedly shipped on 1/14 and won't be delivered until 1/24. I asked for a refund of my shipping charges and was told "no". Poor customer service. I will never order from them again and I will not be letting this go. Consumers beware!
Hi Elizabeth,
Thank you for sharing your experience with us and we’re sorry your order hasn’t been delivered. Your order has already shipped and our customer service has provided the tracking number, but please note that all products are printed to order, so we don’t have items in stock. Rush printing sends your order into printing faster than the rest of the orders, but it doesn’t guarantee a delivery date. We’re unable to guarantee a delivery date because we depend on many factors such as how local post offices operate and something that is beyond our control, severe weather, which was the cause of the delay in the delivery of your order.
We will be glad to refund the rush printing fee of your order. I’ll contact you directly by email.
Best,
Lourdes
GearLaunch
Very poor quality print on both original and replacement T shirts. 1st shirt marked, lots of loose threads
Poor print on a old shirt, 2nd (replacement)shirt better. But print poor & to far down the shirt, Not a chest print more a Belly print! Print looks nothing like the advert
Very Disappointed
LIAM
Hello Liam,
Thank you for your feedback and we are very sorry to hear about the issue with your order. We see that you contacted our customer service team a several weeks ago and they assisted you with the replacement the first time. Unfortunately, we didn’t get any email from you informing about the replacements having another issue. We would’ve been glad to replace the item or look into a refund.
I’ll be contacting you by email in the next few hours, so please keep an eye on your inbox or spam folder so we can solve this as soon as possible.
Best,
GearLaunch
Ordered a long sleeve T Shirt - but received a short sleeve T shirt. Emailed *******@gearlaunch.com twice - and was told:
Elena (GearLaunch Seller Support || *******@gearlaunch.com)
Dec 21,2021, 10:30 PST
Hello Diane,
Thank you for contacting us. As previously mentioned, you have reached GearLaunch seller support. I will forward your new message to *******@gearlaunch.com and they will reach out as soon as possible.
Best,
GearLaunch Seller Support || *******@gearlaunch.com
Disputing charge with my credit card company.
Hello Diane,
Thank you for your message and we’re sorry to hear that you received the wrong item.
When these things happen, we ask customers to send a picture of the item received. Our production team requires visual verification of any issues reported by customers. Because we want to save buyers the trouble and expense of a return, all we request is a photo in order to process a correct replacement at no extra cost immediately.
Our customer service agents have replied to your emails three times since December 14 requesting an image of the item you received but unfortunately we haven’t heard from you. It could be that our replies are on your spam folder. We’ll be glad to send you the correct item, so the next step here is to send the image requested. Please reply to our email or send a new one at hello@gearlaunch.com, and I’ll be glad to process the replacement for you.
Best,
GearLaunch
We ordered to items and payed both but only one was delivered. No reply on emails. Seems like a fraudulent site/company with a business model of charging people and don't deliver the purchase but keep the money. I recommend to not buy anything here.
Hello Konrad,
Thank your for your message. We are sorry we haven’t replied to your emails. Because of the holiday season, we are experiencing a high volume of emails, but our customer support team is working hard to keep up with our customers’ requests.
Your order is being shipped to Europe. While we rely on several facilities across the EU to print and ship some products, other products are shipped from the United States to maintain the highest product quality. This is why it will take a little longer for those items to be delivered. Additionally, when adding products to the cart in the store, customers in the EU are able to see which items will be fulfilled and shipped within the EU because they are marked with a symbol.
Your other item has already shipped and we have sent the tracking number to your email. Please check your inbox/spam folder.
Regards,
Lourdes - GearLaunch
Print quality on the t-shirt wss so lousy that you can't read a word. They refused to replace or refund
Hello Roland,
Thank you for your message and we’re sorry to hear about the issue with your order. We understand that you’re not satisfied with your order, but as our customer service informed by email, the item was printed as shown on the order screen. Because of this, we’re unable to refund because the item was printed as ordered.
Regretfully, designs cannot be modified so we’re unable to offer a replacement of the same item; however, I’ll be glad to offer you a replacement in a different design available in the store you purchased from.
I’ll contact you via email and I hope we can solve this soon.
Best,
GearLaunch
Art here is stolen and grainy low quality. You can easily find the same thing elsewhere for way cheaper.
Hello AR,
Thank you for contacting us.
Please note that our company does not own or operate stores. Websites are run by a third party who licenses our software in order to set up an online store.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to legal@gearlaunch.com, containing the information outlined here: https://www.gearlaunch.com/policies/dmca/
We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the item is removed promptly.
Best,
Lourdes
I RECEIVED THE WRONG TEE SHIRT WHEN I FINALLY GOT THROUGH TO CUSTOMER SERVICE THEY ASKED FOR PHOTOS YOU CANNOT RESOND TO THERE EMAIL IT IS NOT IN SERVICE FRAUD
Hi Lynne,
Thank you for your message. Please accept our apologies again for the issues with your order. The reason why we request pictures from the products received is because our production team requires visual verification so we can save our clients the trouble and expense of a return, and process a correct replacement at no extra cost immediately.
I see that on September 16 you replied to one of our customer service agent’s email by sending pictures of the item received and that today, you contacted us by phone and were informed that a replacement of your order is in the works.
I’ll be glad to follow up with you by email once the tracking number of the replacement has been issued.
Best,
Lourdes
People are trying to sell Gearlaunch products by tagging all members of various groups repeatedly. I would go after the individual, but is always different people.
I will not buy a product if I've been tagged in this way. I don't care how much I like the product.
If someone in corporate can figure out how to change this, it would be greatly appreciated.
Hi Jean,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, however, if you can send us the links to what you mentioned to legal@gearlaunch.com, we will be glad to look into it.
This company does not have enough checks in place to make sure stores and products are legit. Scammers are stealing logos from small business and clubs and creating shops that are only up for a 1-3days, then posting the links on our facebook page trying to get our fans to buy the products. As fast as we can delete them, and ban the person who posted it, another one is created via the GearLaunch platform under a different URL. By then, the store is over, scammers made their money and the "legal team" doesn't care.
Hi Cori,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores.
We're committed to taking steps to limit allegedly infringing activity. If you can please send us the corresponding links to legal@gearlaunch.com, we'll look into it. If you have already sent us an email, we can assure you that appropriate action has been taken.
Tried to cancel my order a few hours after I made it, but never got a response. Sent 2 more emails requesting a cancellation, but never heard a single word until my order was being shipped, so naturally, the super helpful customer service person pointed out that it was too late to cancel. He also mentioned I should have contacted support earlier.
Just came across a product listing today marketing my items. The items contain my logo which is copyright and trademark. We are currently handling this - just wanted to write a few reviews so buyers will beware!
I'd give negative stars if I could! I had customers place orders through our site and gear launch is to fulfill them. Instead they have orders from beginning of May and when I reached out to their customer service they said they terminated my acct because of fraud purchases. No email, no warning. No communication. Just some extremely pissed off customers. They need to fix their mistake right now and give my customers their money back plus their orders. This is flipping ridiculous.
This is a direct message i received from one of their "social media marketers" (spammers), who didn't like me understanding that the t-shirts they were pushing are from their employers GearLaunch. This is how they react (I starred out the word, and can't read hindi for the rest). The CEO Thatcher Spring should truly be ashamed.
"f*** you belady
Sali loty ka pula
Kutta ki bacci
Apko pod ko fata diya
Madercoad
Ei sali kutte ki admi bath kor mujhe sath
I have been getting unwanted spam emails from this awful company for a long time despite blocking, subscribing etc. Zolostyles.com, teesprint, teenice, nicetees and support@ tees.com All come under the umbrella of gearlaunch. I have no interest in ever buying "viking" based merch and never have. THIS COMPANY IS LIKE HERPES I JUST CAN'T GET RID OF THEM!
Ordered a final fantasy tactics piece that looked amazing - when i received it the item was clearly printed off of a computer printer in the lowest quality possible.
Unbelievably frustrated that I got scammed. Very concerned about having my CC info stolen.
Multiple emails to customer service have not been acknowledged let alone answered.
I received a frey hoodie instead of the black one I ordered.
No response at all.
Not good enough.
Ordered 3 x NRL tshirts several months ago. When contacted told to wait 14 days for missing tshirts. Tried to contact, emails bounce back as address unknown, no answer to phone calls
I ordered 3 shirts on june 10th and have not received them I will not be riding from the company again I have email and call and they have not go back to me
I ordered a Father's Day T-shirt for my husband on June 13, it is now July 19 and still have not received it! I have tried to reach out to customer service and all I get is an automated message, I've tried to call and just get an answering machine. I think I've been scammed!
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Hi Caroline,
Thank you so much for your message and we’re sorry that the item you received was flawed. We understand that you sent a picture of the defect, but our customer service agent asked for an image of the full item, as it is required by the production team but unfortunately, you sent the same picture again.
But you were able to send the picture we requested and the replacement is in the works.
I’ll reply to your email with the confirmation.
Best,
Lourdes - GearLaunch