I order two tees for Father's Day on May 9th 2020. I just received them today June 23,2020. The quality is very bad! The shirts are faded and so not worth the amount I spent. I wouldn't waste any money on this company!
Received my order and the quality is terrible. While the image was on the shirt, the shirt was super small and uncomfortable to wear. Company refuses to take shirts back. Working with credit card company now. This company is a scan. Over priced with terrible quality. Don't buy from them.
I ordered 2 shirts on May 25th for Father's Day and have not received anything. I have emailed multiple MULTIPLE times and get no reply except the same automated response. I've tried to call them many times also with no response. At this point I want a refund but I'm not sure I'll ever receive anything! Horrible company, if you would even call it a company! Do NOT order from them!
Been writing this company concerning my order and didn't get anyone to respond except thru some automated machine. Finally today I get a more " personal email" claiming that Covid is causing the delay and they are looking into the matter as where my status currently is. I suspect they will tell me the same thing I see. IN PROGRESS. I imagine my shirt will always be in progress and that I have been ripped off. This was a Fathers Day gift and with any luck I might get it by next Fathers Day 2021. Lesson learner. Buyer beware. Dispute will follow if I don't get my shirt. This crap about following guide lines in nonsense as I have bought many items online after I purchased this and they all have arrived. This company is doomed as I think the BBB will get involved.
I ordered several shirts with the family name for us to wear Christmas and here it is Christmas Eve and No Shirts! I am going to look stupid tomorrow when I tell them I STILL don't have them. And since they are Christmas themed we will have to wait a whole year to enjoy them. That is IF they ever show up. They got my money and ran apparently!
I placed an order on April 30th and on May 1st it went into "Production" and said would arrive between May 15th and 19th. Those dates passed any my inquiries were met with automated responses saying I would receive confirmation when it shipped. I sent another email asking for a response and threatened cancellation of payment if not response received and was told I would have to wait as nothing could be cancelled when the order was in Production and that was stated on website. I was also told, there was no leadtime available for my order either.
This company takes your payment and immediately puts items in production status to prevent you from cancelling the order and then does not provide you with your goods. I currently have a dispute raised against then via PayPal.
Do not order from them!
This place is terrible. I placed an order on May 29th. Was supposed to arrive on June 12th i still have not received anything not a confirmation email a new delivery date anything. I can't track my package. It is impossible to talk to anyone. Nobody has responded to my emails. I spent 150 dollars to get shirts for my daughters graduation party and they aren't even her.
I ordered a Father's Day T-shirt for my husband on June 13, it is now July 19 and still have not received it! I have tried to reach out to customer service and all I get is an automated message, I've tried to call and just get an answering machine. I think I've been scammed!
I ordered a tshirt and a sweatshirt from luxfashion and it stated that it was fulfilled by GearLaunch. These are the worst products I've ever bought online. The print is faded and horrible and the product is cheesy.
Hello GD,
Thank you for your message. You contacted us on December 19th but your message didn't include any specific details about the quality of the printing and the picture you included didn't show enough details to process your request. One of our Customer Service agents replied to your email asking for more information but unfortunately we never heard back from you.
We're happy to help, so please send us additional pictures at hello@gearlaunch.com with the following instructions:
-A photo of the tag/label showing the size of the item. (required)
-A photo of the full item on a flat surface showing the complete design. (required)
-Any other photos you believe best demonstrate the issue. (optional)
We hope to hear from you soon.
Best,
GearLaunch
Very poor quality print on both original and replacement T shirts. 1st shirt marked, lots of loose threads
Poor print on a old shirt, 2nd (replacement)shirt better. But print poor & to far down the shirt, Not a chest print more a Belly print! Print looks nothing like the advert
Very Disappointed
LIAM
Hello Liam,
Thank you for your feedback and we are very sorry to hear about the issue with your order. We see that you contacted our customer service team a several weeks ago and they assisted you with the replacement the first time. Unfortunately, we didn’t get any email from you informing about the replacements having another issue. We would’ve been glad to replace the item or look into a refund.
I’ll be contacting you by email in the next few hours, so please keep an eye on your inbox or spam folder so we can solve this as soon as possible.
Best,
GearLaunch
I received tracking info and the product never arrive, now they're "reprinting" the shirt. No further updates. I'll take it as a loss but DON'T purchase from them!
Hello Jackie,
Thank you for your message. We are very sorry that you haven't received your order. If you can please send us an email to hello@gearlaunch.com with your order number, we will be glad to assist you and review the status of your order.
We appreciate your patience and apologize for any inconvenience we may have caused.
Best,
GearLaunch
Just found our own copywrighted material being offered here. Shameless, and illegal. Will be filing suit. They promote and enable stealing of original work; furthermore, based on everyone's reviews, they are a scam/incompetent site that usually doesn't provide the product, which gives a bad reptuation to the people whose art they are stealing (since the buyer assumes the artist is behind this, when actually they have no clue). Do not support this site. From the reviews, it sounds like you will get ripped off. If, by some miracle, you actually recieve your product, you are supporting theft and copywright infringement. Their phone number leads nowhere--not surprising for a scam site.
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive the appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
I trusted a online company, everyone has to start from somewhere. It's been 3+ Months and I have not received my purchase. Please help me with a better understanding!
This company steals other people's logos and posts on the legit business' social media to get people to their FAKE site to purchase FAKE crap they make. A$$hats like you need to be punched in the throat.
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Best,
GearLaunch
I will never order another thing from this site. I ordered shirt on June 1st of 2020 and was then given 6 different delivery dates. The last date being June 18th. Still dont have shirt. Try and get customer service am told they have limited hours due to CVOID 19. Send message keep getting this stupid automatic response. Im talking to my lawyer to see what I can do and also contacted my bank. WHAT LOUSY SERVICE. NEVER AGAIN
I made the order, paid for it, and received exactly what I ordered, in good time, considering I'm in the UK, and it came from Utah. The Tee is good quality cotton, the printed design is accurate, and as it's an RAF Squadron Crest, accuracy is important. Well done!
Hello Jim,
Thank you for such a fantastic review! These reviews make us happy. We hope you enjoy your purchase!
Happy holidays,
GearLaunch
I ordered a shirt on June 4th with expected delivery June 18-22. On June 5th received an email that the shirt was printing and I should receive shipping information in a few days. Shipping info never came. On June 22nd I tried calling, no answer, so I emailed. Received a generic email stating that orders are late due to covid and I should receive shipping confirmation within 10 business days. On July 6th I emailed again with no response. On June 11th I called and disputed the transaction with my credit card company.
I wish I looked at the reviews on this company. DO NOT BUY FROM THEM. They overcharge and promise delivery ranges for extra fee that are missed by DAYS. NO REFUNDS, NO RETURNS. STAY AWAY. Lost $100 plus wasted an expensive purchase.
Hello David,
Thank you for your message. We are very sorry for the issue with your order. All items are printed to order, so occasional delays in production or shipping can be expected, and that's why we only provide estimated delivery dates and not guaranteed delivery dates.
However, because your order was delivered past the delivery date we provided based on the shipping method you selected, we have refunded the expedited portion of your order. Please allow 2-5 business days for it to appear on your statement.
If you have additional questions or concerns, don't hesitate to contact us.
Best,
GearLaunch
These scam artists are offering apparel with our trademarked logo. I've sent them a cease and desist letter, which they've ignored. Would anyone else like to start a class action lawsuit?
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
At GearLaunch, we take these claims very seriously. We received your letter and confirmed by email that the item was removed last Thursday.
Best,
GearLaunch
Received an order that was not the right size sent it back at my own expense three months ago. Still haven't got a replacement. Terrible service would probably never order from them again.
Hello Daniel,
Thank you for your message and we’re sorry to hear about the issue with your order. I wonder if you contacted our customer service team by email (or phone) before sending back the item at your own expense; when this happens all the customer service team requires to process a replacement is an image of the wrong item. There's no need to return the item. This information is indicated in the Support page of the store you purchased from.
We’d like the opportunity to make this right. Please send an image of the item received or the tracking number of the returned item at hello@gearlaunch.com along with your order number; I’ll be glad to process the replacement for you.
Best,
GearLaunch
Overview
GearLaunch has a rating of 1.9 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GearLaunch most frequently mention customer service, credit card and social media. GearLaunch ranks 376th among Ecommerce Tools sites.
Service, GearLaunch makes commerce simple.
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Hello Sheri,
Thank you for your message. We are very sorry that you haven't received your order. We'll be glad to verify the status of your order; please send an email at hello@gearlaunch.com and one of our support agents will help you track your order.
Best,
GearLaunch