I ordered items from them, received the items and noticed they misspelled alumni. When I contacted them they made the claim that this is how they printed them. They refuse to correct or remedy their mistake. This is poor business practice. All of their items are misspelled. Don't order from them.
Unbelievable that I even have to give them one star. They misspelled the word 'with' and won't replace my item or refund me the money. Terrible customer service and quality control. Will never order from them again.
Hello Donnie,
Thank you for reaching out to share your feedback. We sincerely apologize for the issue with your order.
As previously explained by our Customer Service by email, while our standard policy does not allow for refunds or exchanges on items printed as ordered, we want to make this right for you. As a one-time exception, we’re happy to offer an exchange. You have two options:
1) Exchange for a Different Design: We can exchange your item for a different design at a reduced fee of $5 (normally $10 per item).
2) Return and Replace: You can return the item to us and select another design for free. Please note that you would need to cover the return shipping costs.
If you would like to proceed with either option, please let us know, and we will provide further instructions.
We value your business and hope to have the opportunity to improve your experience.
Best,
GearLaunch
A scammer is repeatedly posting a stolen sketch on t-shirts and sweatshirts to sell on a public Facebook group (Somes Sound 12 ½ sailboat group) under fake Facebook profiles using the GearLaunch webshop platform. In researching this its clear that GearLaunch is hiding behind their third party agreements claiming they are not responsible, but yet they continue to provide a means for scammers to scam and do nothing to stop it despite the endless complaints. Sending a complaint to their legal dept, as they repeatedly advise, is useless.
Hello Bob,
Thank you for reaching out.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
Placed an order on Nov 13,2023 with hope that I would get my products by Christmas. 3 emails, still no reply. Worst scam ever.
They have already charged my credit card. I have lost more than 200 dollars? Are you legit company? Worst experience. I am going to report you in court.
Hello Mandeep,
Thank you for contacting us. Your order has been delivered to customs in your country. Once the process with customs is completed, the package will be handed to your local postal service for final delivery. This may take a few weeks depending on current shipping rules in your country. The tracking number was sent automatically to your email address. We recommend keeping an eye on it until the order is delivered.
For some internationally shipped orders, tracking may end once it reaches the destination country and we are unable to follow tracking for international carriers after that point. You should receive your package as soon as the customs officials release it.
If you have additional questions or concerns, please contact our Customer Service team at hello@gearlaunch.com.
Regards,
GearLaunch
Gearlaunch.com has allowed multiple instances of the sale of products featuring our logo without authorization, essentially providing a haven for intellectual property theft to thrive on their platform. Their audacity lies in their expectation that it should be the responsibility of the rightful owners of intellectual property to police and remove these violations from their platform.
Their lack of accountability and disregard for intellectual property rights showcases a clear disregard for both ethical and legal standards.
Hello Martin,
Thank you for your message.
Like we explained by email and in other reviews you've left, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
The links you've reported by email have been removed.
If you have additional questions, please email us at legal@gearlaunch.com.
Best,
GearLaunch
One of their users just grabbed one of our photos, put it on products and now trying to sell it to our fans. Actively in our facebook DMing people to buy this fraudulent merch. I'm in touch with Shopify to let them know what their merchants are doing. Do not buy, use or work with this company. E-mailed them a month ago about this - they did nothing! What a surprise.
Hello Sally,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
I ordered a Tshirt from this site on FB. The photos looked good so I ordered the shirt with my hometown screenprinted on it. Cost me $42.58 I am not at all happy with it. Very shoddy printing. Cheap, cheap, cheap looking. So bad that I refuse to wear it. They refuse to give me a refund since I got what I ordered.
Hello Connie,
Thank you for your message. After reviewing your order and the images you sent us, we can confirm that your order was printed as shown on the order screen. The item you ordered is a long sleeve t-shirt, not a sweatshirt as you can see in your order receipt.
Unfortunately, we won't be able to issue a replacement. We apologize for the inconvenience.
Best,
GearLaunch
This company Stoled my son's bands Logo and I wanted to cancel my order of course and i get no reply back on canceling my order. Just a tracking email that is bogus. I am out $100 and after reading these reviews i guess i won't get the product either.
Hello Mary,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you need assistance with your order, please contact us at your earliest convenience.
Best,
GearLaunch
As a artist i writing review Gearlaunch. Gearlaunch IS a best servise provider. And i hope Product buyer also get best servise. Now my store designed as a Air Force web connected to airforceace.com and it only for Fighter pilot USAF SUPPORT. #usaf
Hello Mezanur,
Thank you so much for choosing GearLaunch for your business!
Best,
GearLaunch
Three different facebook fake accounts tagged tons of customers and commented on many posts with the link to these unauthorized shirts. This is clearly a scam designed to make my customers seem like we were trying to push these shirts on them. Terrible business. Need to do better due diligence to ensure their third party vendors they hide behind are authorized.
Hello John,
Thank you for contacting us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store and does not do any marketing for any store.
Notices of copyright infringement should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Additionally, feel free to report the Facebook account to Facebook support directly.
Best,
GearLaunch
It sucks because I really wanted the Father's Day shirt I ordered, I ordered it a month prior. You won't reach customer service there is a number and email also gear launch has a social media which I reached out to. No response. The call and emails are the same automated messages after you send the info they request. I just would play it safe and not order anything affiliated with this company also be sure to do a check because looks like they change up their name. Had to call my bank get a refund for not receiving my product. I would rate 0
We ordered to items and payed both but only one was delivered. No reply on emails. Seems like a fraudulent site/company with a business model of charging people and don't deliver the purchase but keep the money. I recommend to not buy anything here.
Hello Konrad,
Thank your for your message. We are sorry we haven’t replied to your emails. Because of the holiday season, we are experiencing a high volume of emails, but our customer support team is working hard to keep up with our customers’ requests.
Your order is being shipped to Europe. While we rely on several facilities across the EU to print and ship some products, other products are shipped from the United States to maintain the highest product quality. This is why it will take a little longer for those items to be delivered. Additionally, when adding products to the cart in the store, customers in the EU are able to see which items will be fulfilled and shipped within the EU because they are marked with a symbol.
Your other item has already shipped and we have sent the tracking number to your email. Please check your inbox/spam folder.
Regards,
Lourdes - GearLaunch
I ordered a t-shirt for $24.95 which I thought was high to begin with. It should have come to $34.16 with shipping and tax. When I completed check out, the price shot up to $53. I paid through PayPal and immediately opened a case. Because I didn't receive any confirmation on the order or had no other proof of the total, I lost the case and got stuck paying that amount for a t-shirt. This company is a rip off. There's no contact, no emails, no order confirmation. Every time I tried to email them, it would say error please try again. BEWARE OF THIS COMPANY!
Hello Christine,
Thank you for your message. The total of your order went up to $53 USD because you selected expedited shipping; standard shipping is $5.99 USD.
When someone places an order, they receive a confirmation email to the email address entered during the purchase. Then they receive a new email with a tracking number when the order has shipped. We ask customers to make sure they check their spam folder just in case those notifications were sorted incorrectly.
Customer service is available through email at hello@gearlaunch.com or through chat on the webiste you purchased from. We never received an email from you about this situation. Good news is, your order was delivered yesterday.
Unfortunately, it was delivered past the estimated date we provided; carriers can experience occasional delays. That's why we have refunded the expedited portion of your shipping. If you have additional questions or concerns, don't hesitate to contact us.
Best,
GearLaunch
People are trying to sell Gearlaunch products by tagging all members of various groups repeatedly. I would go after the individual, but is always different people.
I will not buy a product if I've been tagged in this way. I don't care how much I like the product.
If someone in corporate can figure out how to change this, it would be greatly appreciated.
Hi Jean,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, however, if you can send us the links to what you mentioned to legal@gearlaunch.com, we will be glad to look into it.
Just came across a product listing today marketing my items. The items contain my logo which is copyright and trademark. We are currently handling this - just wanted to write a few reviews so buyers will beware!
Tried to cancel my order a few hours after I made it, but never got a response. Sent 2 more emails requesting a cancellation, but never heard a single word until my order was being shipped, so naturally, the super helpful customer service person pointed out that it was too late to cancel. He also mentioned I should have contacted support earlier.
I don't know anything about this site. I think you can get gadgets here. I'll look into it further, because I have no life. Well, I don't have the whole husband, step dad thing going on. I just build and waist money on stuff like drones, and fancy Starbuck tumblers. Thank you. Carry on.
Hello Frank,
Thank you for the 5-star review! If you have questions about our platform and our product catalog, don't hesitate to contact our Seller Support team at support@gearlunch.com.
Best,
GearLaunch
My first sale experience was seamless and extremely easy. The order was processed quickly and shipping times were amazing leaving a happy customer! I would highly recommend using Printify as they have great prices and so many tools to help you succeed.
Hi Oishi,
Thank you so much for choosing GearLaunch for your business! We're happy to hear that your first sale with us was processed without incident. We wish you all the luck with your new online store!
If you need assistance with your store, don't hesitate to contact us.
Best,
GearLaunch
We are a small business on Etsy, and they stole our artwork, and are now making shirts with our original design. I've contacted them, but they said I need to contact their legal team. Lawyer fees can ruin a small business. Unbelievable how some people have no morals or ethics. Do not buy from this company. It doesn't appear I'm the first, and I'm sure I won't be the last!
I have been working at GearLaunch for almost 2 years. And is currently making a handsome income. I like the features of GearLaunch a lot. Especially when I launch campaigns, I enjoy this system much better than other platforms.
Gearlaunch's support team is very helpful for any problem; they provide 24-hour service.
I am proud to work at GearLaunch.
Hello Partha,
Thank you for your review! We're happy to hear that choosing GearLaunch has been a life changing experience for you.
Regards,
GearLaunch
Overview
GearLaunch has a rating of 1.9 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GearLaunch most frequently mention customer service, credit card and social media. GearLaunch ranks 376th among Ecommerce Tools sites.
Service, GearLaunch makes commerce simple.
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Hello Jennafer,
We sincerely apologize for the issue with your order and understand how frustrating this must be.
To clarify, we are a software platform that enables third parties to set up their own online stores. We do not own or operate these stores, nor do we create or manage their designs, advertising, or fulfillment processes. However, we want to ensure you have a positive experience.
We have reached out to the store owner, and the design has been corrected. As a courtesy, we would like to offer you a replacement order. Please contact our Customer Service team with your preferred sizes at hello@gearlaunch.com, and we will process your replacement as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to make it right.
Best,
GearLaunch