GearLaunch Questions & Answers

Question 1

Question:

They never answer the phone number on their website. they never respond to messages or emails. is this company a scam? They never answer the phone number on their website. they never respond to messages or emails. is this company a scam?

Answer · 2018-01-05T04:49Z

Answer:

I ordered from this company. They claim their phone is technical difficulties. They took my credit card as American pride. I shut down the credit card with a dispute. I have also turned them in to BBB and they also had no results. Have been told the package was in transit, but now that tracking number is no longer found. Will never do business with them again

By Sherry B. over a year old

See more answers (6)

Question 2

Question:

How easy is it to get a hold of customer service at gearlaunch? How easy is it to get a hold of customer service at gearlaunch?

Answer · 2020-07-02T08:55Z

You can not get customer service by phone, or by email. My delivery date is past due

Question 3

Question:

Is it a reputable business? Is it a reputable business?

Answer · 2022-02-18T10:52Z

Hello Kendall, Thank you for contacting us. GearLaunch is an e-commerce platform and print-on-demand company that provides merchants with a software that allows them to build and run an online business without the hassle of inventory. We manage production, shipping, and customer service for all products sold. If you have more questions, please send us an email at hello@gearlaunch.com and we will be glad to assist you. Best, GearLaunch

Question 4

Question:

I ordered a teeshirt dec 25 at 2:19 pm they said i should be receiving my order between 3rd and the 8th. i have not received it.i want to know where i

Answer · 2024-01-09T06:31Z

Hello Mary, Thank you for your message. If you haven't received your order, please send us an email with your order information at hello@gearlunch.com. We'll be happy to help. Best, GearLaunch

Question 5

Question:

I have a charge on my bank card for $73.08. i do not recognize this website. it was on 10/29. please send me the purchase number and picture of item. I have a charge on my bank card for $73.08. i do not recognize this website. it was on 10/29. please send me the purchase number and picture of item.

Answer · 2023-11-13T06:09Z

Hello Terry, in order for us to better assist you, please email us at hello@gearlaunch.com with the name of the website that appears in your bank statement and a screenshot of the charge. We couldn't find a charge for the amount and the date you provided. We hope to hear from you soon. Best, GearLaunch

Question 6

Question:

Have not received any shipping updates is my order been shipped or is this place a scam you took my payment so i need my order or money back 59.26$ $ Have not received any shipping updates is my order been shipped or is this place a scam you took my payment so i need my order or money back 59.26$ $

Answer · 2021-12-06T08:24Z

Hi Douglas, Thank you for contacting us. Can you please provide us with your order number, name and email address used to place the order? If you can please send it to hello@gearlaunch.com, I'll be glad to follow up directly with you.

Question 7

Question:

Can you share a success story using gearlaunch? Can you share a success story using gearlaunch?

Answer · 2019-09-10T06:30Z

I was hesitant at first about ordering after reading several poor reviews but I'm glad I took a chance. The order was perfect and was delivered in 7 days!

GearLaunch Questions & Answers

They never answer the phone number on their website. they never respond to messages or emails. is this company a scam? They never answer the phone number on their website. they never respond to messages or emails. is this company a scam?

How easy is it to get a hold of customer service at gearlaunch? How easy is it to get a hold of customer service at gearlaunch?

Is it a reputable business? Is it a reputable business?

I ordered a teeshirt dec 25 at 2:19 pm they said i should be receiving my order between 3rd and the 8th. i have not received it.i want to know where i

I have a charge on my bank card for $73.08. i do not recognize this website. it was on 10/29. please send me the purchase number and picture of item. I have a charge on my bank card for $73.08. i do not recognize this website. it was on 10/29. please send me the purchase number and picture of item.

Have not received any shipping updates is my order been shipped or is this place a scam you took my payment so i need my order or money back 59.26$ $ Have not received any shipping updates is my order been shipped or is this place a scam you took my payment so i need my order or money back 59.26$ $

Can you share a success story using gearlaunch? Can you share a success story using gearlaunch?

Really want to order elvis blanket! after reading reviews not so sure now! any advice?

Hello... i received my order with thanks! i would like to order more but i can't find anything on the packaging as to how to contact you?

Hello, i ordered a shirt on may 24th, was supposed to be delivered between june 5th to june 9th. it's now june 18th and still has not arrived.

Can’t see your question? Ask to get answers from the GearLaunch staff and other customers.