I'm satisfied. Best Company. I'm proud of gearlaunch company seller. I'm helpful. I Happy. Good responsibility.
Ordered the wrong size tshirt. The customer service lady was great. She quickly had a new shirt reprinted and sent out to me. The quality was fantastic. Definitely a fan.
BIG FAT 0! Wont answer their website or phone I will be telling my friends to stay away from this site. Asked for item description and photo...nothing
Hello Terri,
Thank you for your message. If you have an issue with an order, please send us an email with your order information at hello@gearlunch.com.
If this is related to something else, please email us with more details so we can look into it.
We'll be happy to help.
Best,
GearLaunch
I placed my order for 2 graduation tshirts. I then decided to add a 3rd one, but could NEVER reach a person. Finally, I contacted my credit card company to cancel the order. The website disappeared, the phone number always rings several times, but NO ONE ever answers, the email address doesn't exist. DESPICABLE DISGRACEFUL DISGUSTING DEPLORABLE
NEVER EVER EVER EVER ORDER FROM THEM
Contacting Facebook and the BBB
Thia site is really amazing. So i love the site.i am always happy. Because now i am work just gearlaunch
Hello Tanvir,
Thank you so much for choosing GearLaunch for your business!
Best,
GearLaunch
I ordered 3 shirts on june 10th and have not received them I will not be riding from the company again I have email and call and they have not go back to me
I ordered a t-shirt for a birthday on May 31st. I ordered it May 16th. The estimated delivery date was May 28th - 30th. Perfect. On May 24th, I received an update that the delivery date was now estimated to be May 30th - June 3rd. I contacted the company and said that I needed it on time or not at all. They said, "We don't guarantee delivery times." You will get it when you get it. No cancellations. I would not order from them again.
Came with part of the sleeve not sewn. They wanted pics so I sent 5 and still nothing. Very disgusted and disappointed.
Hi Caroline,
Thank you so much for your message and we’re sorry that the item you received was flawed. We understand that you sent a picture of the defect, but our customer service agent asked for an image of the full item, as it is required by the production team but unfortunately, you sent the same picture again.
But you were able to send the picture we requested and the replacement is in the works.
I’ll reply to your email with the confirmation.
Best,
Lourdes - GearLaunch
I have been getting unwanted spam emails from this awful company for a long time despite blocking, subscribing etc. Zolostyles.com, teesprint, teenice, nicetees and support@ tees.com All come under the umbrella of gearlaunch. I have no interest in ever buying "viking" based merch and never have. THIS COMPANY IS LIKE HERPES I JUST CAN'T GET RID OF THEM!
I brought four t-shirts it's supposed to be two reds and two blue but I got four reds can this be fixed how can I send it back to get the blue shirts
Hello Gary,
Thank you for your email and we sincerely apologize for the issue with your order! We will be glad to send you the blue t-shirts from your order at no additional cost but first, we need to verify your order number. If you can please contact us at hello@gearlaunch.com with your order number so we can confirm your shipping address, we’ll send the replacements as soon as possible.
We hope to hear from you soon.
Best,
GearLaunch
Total joke of a company. Seems like if you have to spam FB pages continually that you don't really have any customers or comments sense!
Hello K. F.,
Thank you for your message. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
These claims should be reported to Facebook support at facebook.com/help, however, feel free to send us a link or screenshots of what you mentioned in your review and we’ll be glad to look into it.
Best,
GearLaunch
Sent me the wrong product, refuse to correct same and now will not reply to my emails! Do not buy from this company period.
Hi Don,
Thank you for your message and we apologize for the issue with your order. We see that you contacted our Customer Service team a few days ago however, in order to process your request, our production team needs a picture of the item you received. Unfortunately we haven't received it despite asking for it several times.
We will be glad to send you the item you ordered, so please help us by replying to our email with a picture of the item received at your earliest convenience so we can process your replacement. We don't need the item back, we just need a picture of the item.
We hope to hear from you soon.
Best,
GearLaunch
The t shirt was good, very reliable company. I want to thank the seller also. This slis really great for me.
Hello Mamun,
Thank you so much for the 5-star review! We hope you enjoy your purchase.
Best,
GearLaunch
Bought a gig poster from gear launch, what arrived was a poorly printed piece of garbage. Don't buy anything from this fraud site.
Hello Matt,
Thank you for contacting us and we're sorry for the issue with your order. Please send us some pictures at hello@gearlaunch.com with the following instructions:
-An image of the entire poster laying on a flat surface (required)
-Any other photos you believe best demonstrate the issue. (optional)
We recommend placing a ruler or any other item across the poster to help the camera focus.
We hope to hear from you soon.
Best,
GearLaunch
They are scammers, no products will be shipped. They have copied my t-shirt designs fraudulently. Beware.
Hello Bryant,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to legal@gearlaunch.com, and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
Best,
GearLaunch
My talk is suddenly taken down, my campaign lock is not coming
So I want to get my store back and my pending money can be withdrawn
Hello,
Thank you so much for the 5-star review! If you have questions about a pending payout, please reach out to our Seller Support team at support@gearlaunch.com.
Best regards,
GearLaunch
Products shown on their website are not the same as the product sent to customer. Also, terrible customer service.
Hello Marcia,
Thank you for your message. We see that our customer service team has been in constant communication with you regarding the issue with your order. They replied this morning asking you to verify the measurements of your t-shirt so we can process a replacement as soon as possible.
Please check your inbox and get back to us at your earliest convenience.
Best,
GearLaunch
Ordered shirts for a birthday present in May guaranteed delivery for June and still no shirts as of today.
This is a direct message i received from one of their "social media marketers" (spammers), who didn't like me understanding that the t-shirts they were pushing are from their employers GearLaunch. This is how they react (I starred out the word, and can't read hindi for the rest). The CEO Thatcher Spring should truly be ashamed.
"f*** you belady
Sali loty ka pula
Kutta ki bacci
Apko pod ko fata diya
Madercoad
Ei sali kutte ki admi bath kor mujhe sath
I RECEIVED THE WRONG TEE SHIRT WHEN I FINALLY GOT THROUGH TO CUSTOMER SERVICE THEY ASKED FOR PHOTOS YOU CANNOT RESOND TO THERE EMAIL IT IS NOT IN SERVICE FRAUD
Hi Lynne,
Thank you for your message. Please accept our apologies again for the issues with your order. The reason why we request pictures from the products received is because our production team requires visual verification so we can save our clients the trouble and expense of a return, and process a correct replacement at no extra cost immediately.
I see that on September 16 you replied to one of our customer service agent’s email by sending pictures of the item received and that today, you contacted us by phone and were informed that a replacement of your order is in the works.
I’ll be glad to follow up with you by email once the tracking number of the replacement has been issued.
Best,
Lourdes
Overview
GearLaunch has a rating of 1.9 stars from 144 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GearLaunch most frequently mention customer service, credit card and social media. GearLaunch ranks 376th among Ecommerce Tools sites.
Service, GearLaunch makes commerce simple.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Md Habib,
Thank you so much for choosing GearLaunch for your business! We hope you're enjoying your experience with us.
Don't forget to contact our Seller Support team at support@gearlaunch.com if you need assistance.
Regards,
GearLaunch