GE Appliances

We bought the washer/dryer combo in Oct 2023 from Lowe's for $2600, it is now Dec 2023 (2 months) and mid cycle our appliance stopped working, appliance will not power in and laundry is held hostage. We followed all troubleshooting guides from their book & everything we can find online with no help so we called customer service. First lady who answered was unable to assist and told us it would be a week before a tech can come out to us. we then spoke to a lady named Nikki who shouldn't even be able to have a job as she told my husband "you could be a better consumer" once he explained our frustration, she also told us that week timeframe was the best she could do or we can hire our own person to fix it. Mind you we have a warranty and we spend a lot of money on this appliance. After she continued to speak very poorly and continued to speak over my husband, my husband asked to speak to a manger. Manager was also very useless and pretty much told us they would not do anything. As i'm writing this my husband is on the phone with a 4th person from GE trying to get this fixed. Our laundry is currently held hostage, the machine will not power. This is the worst customer service i have ever experienced and will NEVER purchase a GE appliance ever again. I didn't spend a large amount of money with warranty on an appliance to be told i can't use it for a week and to spend more of my money to fix it.

Have owned GE ovens for decades and they have had a removable bottom piece that could be taken out and cleaned or foil could be placed on it for easy cleaning. Before using our new GE Monogram Built in Oven, we did what we always had done and put some foil on the bottom which baked in. The technician who finally came out told us that for the first time in years GE did away with the removal piece and now the oven is only one solid piece. He said the heating elements are right there and that's why the foil is baked on. He said there isn't anything we can do, he wouldn't use the self cleaning and using this oven at all is a potential HEALTH HAZARD because the aluminum could give off a gas.
Believe all the posted negative reviews about their Customer Service. Requires tremendous fortitude and time to even reach the right department and someone who may have authority (hope you don't have another full time job too). Initial representatives aren't from the right department-put you on hold and then you are disconnected. Say will call back but don't. GE also no longer includes the Monogram manual with the oven and when we finally reached a GE Monogram rep he stated that this isn't covered and it is the customer's responsibility "to affirmatively request a manual".
He was arrogant and rude but did say that for $2,059.95 we could buy another one. And they take Visa or Master Card.
Used to be made in USA but now China owned. Would not buy another GE product.

I have just purchased a brand New Stainless Steel GE Microwave Oven, it was installed today and working Excellently well. The One I had before was also a GE brand which I have had for many years, it worked perfectly well, I only just decided to change to a Stainless Steel type to fit my Kitchen decor. GE Products work for me because they last a long time. I am a happy User of GE Appliances. Thanks GE.

We purchased a full line of GE appliances as they were recommended to us from the dealership TA Appliances. The fridge was delivered and didn't work from the start. It took 2 weeks to get a service call as they would not accept returns, and then another 2 weeks for the replacement. We were happy that all was going well finally. Then needed a water filter for the fridge. Smartshop was on the US site, where you could purchase on a recurring basis a new water filter semi annually. Cost was around $48 every 6 months. Found out they will not ship to Canada. GE Canada doesn't have that program and outsource their parts. In Canada, you have to spend $80 every 6 months for a filter and have to look after the order yourself every 6 months. Very poor systems that Canada is not allowed to get the same deal on filters that the US can get. So much for GE Canada. I will never ever purchase from this money grubbing company again. They don't care about their customers. They just want to sell products that are cheap.

Do not buy a GE product I put my product my washer and dryer and 2020 is now 2023 now my washer is not working transmission out shocks gone horrible not even three total years I had this washing machine and it's already broke spent almost a thousand dollars for this machine and it's already broke do not buy a GE product

I will give zero star but this site won't let me.
I don't recommend any GE products. Their service will torture you and take more money from you.
I bought GE washer/dryer but washer did not start. They tried to replace a chip but they found chip was back ordered about 2 months after they said it would be shipped for 2 weeks. So GE decided to replace the unit. The unit arrived but any person GE sent could not install the unit. This process was repeated for 5 times. GE tried another vendor to install but they were booked so they could not come out. GE finally told me to get a local installer and they would reimburse the cost. They could finally installed. I could wash for the first after 2 moths of calling/waiting/frustrations. I got a check from GE reimbursement, $150. I submitted the invoice received from the local installer which was $294. GE said they told they would reimburse up to $150, which I was never be aware nor confirmed. A manager of customer relationships, Tiera said she listens to the recording so this is the end of discussion. I am asking for higher manager but she said she is the highest possible. I spent more than $1000, the product was bad, and GE made me spend more. This is absolutely the worst dealing with any manufacturers, customer services through my life. They don't care how long, how much their customer is suffered or if the customer feels tricked, or anything. I totally NOT recommend anyone go through this.

I just bought a brand new refrigerator and it didn't work from day 1. I bought it from homedepot and they told me to call GE in order to get it repaired because they are not responsible.
I called GE, they arranged for a 3rd party to come and look at the fridge. They said the compressor is bad (FROM DAY ONE)! I had to wait for the part to come in. He cane back and "fixed it". Ir stopped working again in 3 days. I called GE again to return or exchange the fridge, they said that I had to get another repair.
I scheduled another one, he never showed up and yet I already have 3 parts that are ordered and I have to wait AGAIN for the idiots to come and "repair " the fridge AGAIN!
DO NOT BUY ANY GE PRODUCTS! EVER!

I bought the pair of freezer fridge to the tune of $12,000. After installing I noticed the frame hardware is bowed at the top. Not part of an install, but cam out of the box. I called GE and they sent me to the dealer. I went to the dealer to complain and his unit had the same issue! The dealer sent me back to GE. I had an unrelated problem with the fan shroud hitting the fan so they to send a GE tech to come and look at both. The tech said the trim piece at the top of the unit was too large causing it to bow out! It took weeks for the tech to submit pictures adding to the ones I sent. GE has giving me the runaround and I recently got off the phone with someone who should be fired from GE. She basically said if it's not functional, they won't warrantee it. I consider fitting in the cabinet functional, but she did not. She agreed to send out another tech, but made it clear that if he can't fix that's it. They will NEVER take back the unit. I found her attitude unbecoming of what GE used to be! She refused to accept that it was a manufactures defect and said is maybe was a one of! Who cares! I have an issue and they won't make it right. I would run from this company and its products. This is an attitude that must come from the top and they don't care about their customers. When you spend $12,000 on a product you would think you would get some better treatment!

GE dishwasher, while seldom used, died 3 months after warranty expired. After $200 in unsuccessful repair bills GE Customer Relation provided a "Certificate of Goodwill" for $350 if I purchased a GE dishwasher as replacement. I provided everything that Home Depot gave me at purchase and delivery GE Customer Relations denied paying the $350 saying that I did not purchase a GE Appliance. Delivery ticket CLEARLY shoed a GE model number and date of purchase matching the Home Depot receipt. Original product was trash and GE Customer Relations are do nothing LIARS and THIEVES. Don't buy anything from GE and tell everyone you know about them.

Less than 2-year-old, minimum use. Stopped working - CANCELED message; all trouble shooting tips unsuccessful, customer service rep courteous, but unable to assist in resolving. 3 weeks wait for service call. SUMMARY: UNSAT Product and Service

6 weeks after purchasing a GE dishwasher, it stopped draining... it was too late to return it to the store i purchased it from... over the following 2 weeks i was on hold for over 2 and a half hours, told i would get a call back twice, told they couldn't find anyone on my srea to service it, told i would have to find someone, get it diagnosed, write them and tell them what parts i needed, wsit for the parts to be msiled to me, then make another appointment for repair, thdn submit a form for reimbursement... um... no! I finally returned it to lowes, without a refund and chalked it up as a 400.00 lesson on customer service and what not to buy in the future.

Horrible company and customer service. Don't buy from them. Would not recommend purchasing anything well definitely not something with much money. The normal warranty you pay for like for other companies is not the same. Really it's a bs reimbursement, meaning on top of what you've already paid for. They fight you on immediately sending a replacement, and on sending a technician. In the end to say buy another one the same value then we would send you a refund. After weeks of waiting for the service tech to come out today. He was supposed to be here between 8-12pm by 12:53 called and the tech lied and said they couldn't reach us. Yet we been here a up all morning. Prime example had this air conditioner brand new and not even a year yet. Which I only used for a month last year. Go to cut on now and it's defected keeps beeping and clicking off. Mind you now I'm finding out bad model and a lot of customers had the same issue. Yet they doing anything not to service it or replace. Horrible customer service bedside manner and just want your money!

Do not order directly from GEstore.com; if you end up having any issues with your product get ready for hours on the phone just waiting for their customer service to answer. Also they work with a third party for delivery so that is a separate phone number with that as well and getting punted back and forth was no fun as it ended up with more hours on hold while seeking customer support. Getting a refund was only timely because I called them and asked so they processed it right then there but keep in mind, you will only be refunded for the product itself. If you purchased warranty, they have a whole other separate process that takes weeks...(1-2 months) and there's no email to confirm that it's happening. Just more calls to GEStore Customer support, more hours on hold, and then their people looking into it but potentially not being able to find tracking for it. The whole set up is awful. I do not recommend this company. Nobody talks to each other, nobody shares their information, it's just bad all around. I experienced all this due to a defective water dispenser on my refrigerator, replacement never came, so started was the refund process. I'm still waiting for my warranty refund check. Initial order was in May.

Bought a brand new dishwasher. It broke after 3 weeks. First GE center repairman who couldn't fix it and said oh well this is as good as it gets no I'm not kidding. Then I spent four weeks trying to get customer relations to fix the damn dishwasher. An hour hold each time. Each person said they would handle it and get back to me no one ever did. Now I'm finally promised to replacement still got misinformation from everyone. Didn't find out I had a case manager until at least 4 weeks into the complaint department. Still don't have the replacement. Still have an hour wait every time to get through an emails are never responded to. I will never shop this company again. Reported it to a supervisor perhaps she will retrain the community relations department to communicate and follow through on repairs. Dishwasher has been broken longer than it's been working. Be forewarned. I tried to upload a photo but the site won't accept it but I can tell you it was model g p t 225 g l o b b. No way I would know that without buying it

Two window a/c units stopped working in 4.5 years. GE wouldn't work with me for even a discount on a third. Wanted me to pay it technician to service!

Wish I could give ZERO stars. My husband bought a brand new dishwasher and we have had it approximately 6 months and it had already broken down many times, with parts replaced. Keep calling to have fixed because it's still under a warranty and they keep sending techs out here that say it works or to replace your pipes etc. So we replaced the pipes and it DOESNT work. They keep sending out repair techs and REFUSE to replace this useless machine. DONT WASTE YOUR MONEY, THEY WONT REPLACE IF ITS BROKEN.