Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.
Just sold my 2nd iPhone. Process was outstanding, quick and the price fair. Recommend you use Gazelle.
This is maybe my 4th phone Ive given to gazelle. Each experience was flawless and exactly as promised except unbelievably one time they sent me MORE money than first agreed- having found my phone in better shape than I had said. Amazing.
We sold our Galaxy Note 5 phones through their eco machine. Both in great shape with the exception in My one missing the stylus. Was told by them the fair market price was $120 each. When I did mine... the machine offered $80... I had no use for the phone since upgrading, so I accepted. We figured my husband's would be close to the same minus the stylus... came back $10. How that was justified idk. Never again.
Always a smooth hassle free transaction. I received a quote for an iphone and they emailed me to say the condition was better than expected and gave more money for the phone than the original quote. Thanks gazelle!
Ive used Gazelle on at least 3 occasions. Site is easy to manage. Feedback regarding your trade is prompt and courteous. Payment comes swiftly and as promised. I will continue to do my trade in business with them! The best in my opinion!
I sent in several devices and even an all in one computer and all quotes were met and one was actually increased due to my estimation being too low. Payment was prompt and painless. Will use again.
Didn't Gazelle used to send you a box to mail your item back to them? This tme they didn't - my item didn't qualify for the box they mail, maybe due to it's size (small). That's the only negative feedback I have. The whole process was streamlined and simple, and they responded quickly once they received my item.
Totally pleased. I got the box, mailed it for free and got the gift card as promised. Good job, Gazelle.
I sent in 2 phones and received an email stating they were increasing my offer due to excellent quality of the phones. Response and payment were very timely which I deposited into my Pay pal account. I highly recommend and would use again.
Have bought several phones and sold several phones from Gazelle. Happy with end products and ease of transactions.
Don't waste you time and peace of mind sending phone to this business, if you decline you wont get it as you sent, you will get in a zip lock and they mention they are not liable for any damage. If you want to accept what ever low ball number they give you then it works, if not you will not get your phone as is, interesting they recycle everything you send other phone before you accept or decline offer. They are not courtesy enough to claim anything if you shipped it with phone and decline offer. Technically if we decline offer they have to send it as is correct but no they wont. Crap business. Just to rob others in need. Be careful when you sell them, i never bought from them, hopefully dangerous to buy too. Instead spend few hundred more and buy new ones.
Trading in my old iPhones and a MacBook Pro was so easy. The whole process went exactly as stated on the website, with clear instructions, great communication throughout, and quick cash back. I wish Id known about Gazelle a long time ago.
Gazelle makes it so simple to turn in older devices and get cash. P.S. Amazon.com cash is the way to go.
The transaction proceeded as described in a fast, efficient manner. After inspection of the iPad the reimbursement was even higher than the initial estimate. Would do business again.
I have used Gazelle before and the experience had been great! Easy to use they say what they mean and they mean what they say, no fuss no muss. Excellent.
I sent my sons IPhone 7Plus to gazelle with the quote of $115. About a week later I received an email for them stating that my sons phone was never paid off and still had a lease agreement. I notified Gazelle that I paid my sons phone off on 10/10/2017. I allowed more then 2 business days for a response and never received one. I sent another notification of my payment to Sprint and asked for someone to contact me back. I still have yet to hear from anyone. I later find out that my friend received the same email stating she was still under a lease agreement with the wrong carrier at that. If it was possible they would get a negative review, unfortunately I had to give 1 star for the lowest.
We recently purchased two new IPhones and traded in our 5s iPhones to Gazele. The transaction was fast, easy, and accurate.
My experience selling to Gazelle was not good. Customer service is not good. Will not sell to Gazelle again.,
The price paid for used cell phones is just a small fraction of the resale price they sell them for. It's better then just throwing them out or dropping them off at a electronics recycling event.
I received exactly what I expected from Gazelle. I rated my iPhone6 honestly, and they agreed with my assessment. I received my money promptly and without hassle. I would recommend them to anyone. Gazelle gives you more money for your iPhone than Amazon or Apple, and it's service is just as easy (easier, in the case of Apple).
Answer: No experience with that. Experience with their staff and their customer service, don't fo business with them. My phone was returned in October, and I still have not received my refund. They finally sent me an email saying my return was received, in December but tracking showed it received in October, and still no refund.
Answer: I would not buy from or sell to Gazelle regardless of what they claim.
Answer: No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months
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