business logo of Gazelle

GazelleReviews 1,076

2.3
How would you rate Gazelle?
grey star
grey star
grey star
grey star
grey star

Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.

service
150
value
144
shipping
137
returns
117
quality
123
Missouri
1 review
0 helpful votes
Follow Greg K.
Unfollow Greg K.
Send Message
Share Review
Report Review

Great Experience
November 20, 2017

Just sold my 2nd iPhone. Process was outstanding, quick and the price fair. Recommend you use Gazelle.

Date of experience: November 19, 2017
North Carolina
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Send Message
Share Review
Report Review

This is maybe my 4th phone Ive given to gazelle. Each experience was flawless and exactly as promised except unbelievably one time they sent me MORE money than first agreed- having found my phone in better shape than I had said. Amazing.

Date of experience: November 19, 2017
Pennsylvania
1 review
2 helpful votes
Follow Jody m.
Unfollow Jody m.
Send Message
Share Review
Report Review

I'd never use them again
November 16, 2017

We sold our Galaxy Note 5 phones through their eco machine. Both in great shape with the exception in My one missing the stylus. Was told by them the fair market price was $120 each. When I did mine... the machine offered $80... I had no use for the phone since upgrading, so I accepted. We figured my husband's would be close to the same minus the stylus... came back $10. How that was justified idk. Never again.

Date of experience: November 16, 2017
Missouri
1 review
0 helpful votes
Follow Amanda A.
Unfollow Amanda A.
Send Message
Share Review
Report Review

You guys are amazing!
November 16, 2017

Always a smooth hassle free transaction. I received a quote for an iphone and they emailed me to say the condition was better than expected and gave more money for the phone than the original quote. Thanks gazelle!

Date of experience: November 16, 2017
Massachusetts
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Send Message
Share Review
Report Review

Ive used Gazelle on at least 3 occasions. Site is easy to manage. Feedback regarding your trade is prompt and courteous. Payment comes swiftly and as promised. I will continue to do my trade in business with them! The best in my opinion!

Date of experience: November 13, 2017
Florida
1 review
0 helpful votes
Follow Jerry H.
Unfollow Jerry H.
Send Message
Share Review
Report Review

Paid more than quoted
November 9, 2017

I sent in several devices and even an all in one computer and all quotes were met and one was actually increased due to my estimation being too low. Payment was prompt and painless. Will use again.

Date of experience: November 9, 2017
Massachusetts
1 review
0 helpful votes
Follow Adrienne F.
Unfollow Adrienne F.
Send Message
Share Review
Report Review

Quick and easy
November 9, 2017

Didn't Gazelle used to send you a box to mail your item back to them? This tme they didn't - my item didn't qualify for the box they mail, maybe due to it's size (small). That's the only negative feedback I have. The whole process was streamlined and simple, and they responded quickly once they received my item.

Date of experience: November 9, 2017
Ohio
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Send Message
Share Review
Report Review

Fast, fair and easy!
November 8, 2017

Totally pleased. I got the box, mailed it for free and got the gift card as promised. Good job, Gazelle.

Date of experience: November 8, 2017
Missouri
1 review
0 helpful votes
Follow Tammy A.
Unfollow Tammy A.
Send Message
Share Review
Report Review

I sent in 2 phones and received an email stating they were increasing my offer due to excellent quality of the phones. Response and payment were very timely which I deposited into my Pay pal account. I highly recommend and would use again.

Date of experience: November 8, 2017
Oklahoma
1 review
0 helpful votes
Follow Larry Z.
Unfollow Larry Z.
Send Message
Share Review
Report Review

Have bought several phones and sold several phones from Gazelle. Happy with end products and ease of transactions.

Date of experience: November 8, 2017
Virginia
1 review
1 helpful vote
Follow Hema K.
Unfollow Hema K.
Send Message
Share Review
Report Review

Don't waste you time and peace of mind sending phone to this business, if you decline you wont get it as you sent, you will get in a zip lock and they mention they are not liable for any damage. If you want to accept what ever low ball number they give you then it works, if not you will not get your phone as is, interesting they recycle everything you send other phone before you accept or decline offer. They are not courtesy enough to claim anything if you shipped it with phone and decline offer. Technically if we decline offer they have to send it as is correct but no they wont. Crap business. Just to rob others in need. Be careful when you sell them, i never bought from them, hopefully dangerous to buy too. Instead spend few hundred more and buy new ones.

Date of experience: November 7, 2017
California
1 review
0 helpful votes
Follow Tim Z.
Unfollow Tim Z.
Send Message
Share Review
Report Review

Trading in my old iPhones and a MacBook Pro was so easy. The whole process went exactly as stated on the website, with clear instructions, great communication throughout, and quick cash back. I wish Id known about Gazelle a long time ago.

Date of experience: November 7, 2017
Washington
1 review
0 helpful votes
Follow Keith S.
Unfollow Keith S.
Send Message
Share Review
Report Review

Gazelle makes it so simple to turn in older devices and get cash. P.S. Amazon.com cash is the way to go.

Date of experience: November 6, 2017
Virginia
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

The transaction proceeded as described in a fast, efficient manner. After inspection of the iPad the reimbursement was even higher than the initial estimate. Would do business again.

Date of experience: November 6, 2017
New Jersey
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

I have used Gazelle before and the experience had been great! Easy to use they say what they mean and they mean what they say, no fuss no muss. Excellent.

Date of experience: November 6, 2017
Virginia
1 review
2 helpful votes
Follow Shaffawn W.
Unfollow Shaffawn W.
Send Message
Share Review
Report Review

Horrible experience
November 6, 2017

I sent my sons IPhone 7Plus to gazelle with the quote of $115. About a week later I received an email for them stating that my sons phone was never paid off and still had a lease agreement. I notified Gazelle that I paid my sons phone off on 10/10/2017. I allowed more then 2 business days for a response and never received one. I sent another notification of my payment to Sprint and asked for someone to contact me back. I still have yet to hear from anyone. I later find out that my friend received the same email stating she was still under a lease agreement with the wrong carrier at that. If it was possible they would get a negative review, unfortunately I had to give 1 star for the lowest.

Date of experience: November 6, 2017
New York
1 review
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Send Message
Share Review
Report Review

Fast and easy
November 4, 2017

We recently purchased two new IPhones and traded in our 5s iPhones to Gazele. The transaction was fast, easy, and accurate.

Date of experience: November 4, 2017
Pennsylvania
1 review
3 helpful votes
Follow Cecelia R.
Unfollow Cecelia R.
Send Message
Share Review
Report Review

Crappy
November 3, 2017

My experience selling to Gazelle was not good. Customer service is not good. Will not sell to Gazelle again.,

Date of experience: November 3, 2017
New York
1 review
0 helpful votes
Follow Todd P.
Unfollow Todd P.
Send Message
Share Review
Report Review

Ok deal
November 2, 2017

The price paid for used cell phones is just a small fraction of the resale price they sell them for. It's better then just throwing them out or dropping them off at a electronics recycling event.

Date of experience: November 2, 2017
Texas
1 review
0 helpful votes
Follow Diana T.
Unfollow Diana T.
Send Message
Share Review
Report Review

Fabulous!
November 2, 2017

I received exactly what I expected from Gazelle. I rated my iPhone6 honestly, and they agreed with my assessment. I received my money promptly and without hassle. I would recommend them to anyone. Gazelle gives you more money for your iPhone than Amazon or Apple, and it's service is just as easy (easier, in the case of Apple).

Date of experience: November 2, 2017

About the Business

Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.


gazelle.com
Founded in 2006