Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 8th among Consignment sites.
I found the entire process simple. The payment for me device was very fair. Very quick service. I would definitely do business with Gazelle again. I used the mail in service. Easy to print out labels for mailing. Very clear instructions on how the process worked.
Ive recommended Gazelle to friends for a way to get $& for used phones & tablets. Ive used you several times and always happy. This time I made a mistake & listed my tablet twice & it showed I was going to get twice the value. A quick email to your customer support & they corrected my error. Thanks a lot.
ON line got the price I would get for my IPhone 6plus, based on the condition I stated.
I was sent a pre-paid box, the phone fine perfectly. I took it to the PO and deposited it in a big mail box, Within 10 days I got a check in the mail for the exact amount I was quoted.
Thank you for making it so easy to sell my iPhone. Simple and very happy with the price! Will definitely use the site again.
They claimed my perfectly working phone didn't work and offered me just $30. I asked for it back and they returned it without the box, cables, or manuals (which they asked for in the description). Now I have a perfectly working phone I cannot sell.
Gazelle could not have made this process any easier! Since my last experience with them was good I came back with my iPhone and iPad. The process was even easier this time and I received my payment quickly. Great company to deal with.
This is my third time to use Gazelle and it has always been the best experience! Fast and the best prices!
Sent in an iPhone 6 in excellent condition. The item was processed quickly and I received my payment faster than I expected it! Gave me exactly the amount I was expecting too.
I just sold back my iPhone 6s and couldn't be happier- got what I was promised and received the check in the mail in less than a week! This is not the first time I have used them- probably my 4th or 5th and every time was smooth and easy and I received back what I was quoted (or more!) in a very timely manner. I highly recommend and will continue to use them myself!
I wasn't expecting it but I got even better value from my IPAD from a quote of $ 15 to $ 30.00. I will certainly do more business in the future.
Mine and my husbands transaction couldnt have been any better. Both were perfect. We have used Gazelle in the past and will continue using them if the occasion occurs again.
Sent in my flawless iPhone 7 and got back a message saying its not flawless and its not Verizon so we are lowering your payment. I knew better, so I said just send it back. It comes back in a Ziploc bag after I sent it in the original mint condition Apple box. And they stole my Sim card out of the phone and didnt put it back. And after examining the phone it is totally flawless, not a scratch anywhere. So clearly these guys are either incompetent or dishonest, but I wont be dealing with them again. Ended up selling the phone locally for way more. Dont use Gazelle.
The ease and convenience makes dealing with Gazelle a joy. Fair, prompt, and with you every step of the way. It's actually fun to do business with them.
I have turned in a few phones and I love how easy they make it to ship the phones. The check comes a few weeks after. Great way to recycle your old phones rather than have them lying around the house collecting dust. Love the prepaid box they send!
I've used Gazelle before and never had a problem. This most recent time, I was offered a much higher price than what I eventually was given. It wasn't until I received the confirmation email that I noticed the price was different than what was offered to me. I tried explaining this to Gazelle and they didn't seem to care or make any attempt to reassure me that this was a mistake. I hope this deception isn't happening to others that use this site.
This is my second time working with gazelle after selling 4 devices to them and the money is great and comes quickly after they receive the devices. However, Im still waiting for my second check which I have waited a week for and still have not received. Its a hefty check so Im worried about it.
Sold my iPad mini to gazelle as good condition. Upon receipt gazelle gave me an extra $5 over the initial offer. Everything was super easy. I opted for amazon $$ so after 5 days from delivery I received my amazon dollars.
I sent in my old iPhone 6, and it was in good condition. The initial offer was $100, but after I sent it in to them, they found a significant amount of scratches and cracks(... umm where?) and adjusted the payment to $40(more like ripped me off). Its absolute crap, and Im never using this site again.
Shipping my phone back was very easy. And very soon after that I got my Paypal credit, for more than I expected!
They found my phone in better condition than i picked and gave me more money! Couldn't be happier. I've used them many times and have always been satisfied.
About the Business
Buy and Sell your used cell phones and electronics. Sell your iPhone, Samsung Galaxy, iPad and more for cash, or buy used iPhones, iPads and other cell phones.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members