I wrote to customer support about a couple things. They took so long to respond that I decided that they were just ignoring me. However, after an entire month, they decided to respond to me and say that they have been a little behind on responding. If you would like to save five cents a gallon then get the card. Other than that it is very difficult to contact anyone, or to get any rewards other than the five cents off. I originally enjoyed reporting prices, but there is little to no benefit in doing so. The only reimbursement for putting your time into updating prices is that you have the chance to enter a drawing that you will never win. I hope you can find this useful.
I gave them access to my checking, and after my second purchase, someone had hacked into my checking account and made an unauthorized charge for $753.00 for $#*!ing herbal supplements from Utah! No one else had my numbers except them!
I got the 10 cents off, then 5 cents per gallon for the last 6 months. Now, I am no longer getting the 5cents off and they are awarding points to buy prizes? Its the old bait and switch! Get you in, then change the rules. I no longer need a card that saves me nothing.
During the Irma fuel shortage I visited many stations listed as having fuel in my area. RESULT: ZERO had fuel. Attempted to update stations so others would not waste their time. After submitting my update stations were still list as having fuel. This app is a waste of time and fuel.
What a waste of time this card is. They say save up to 25 cents a gallon. Yes, perhaps if you pay a monthly membership fee! Then it is more than a hassle to use. It links itself to your bank account to withdraw funds rather than working like a credit card. You then have to go through the hassle of finding a gas station that accepts the card. For example, I have a convenient Mobil station close to my house. They do not accept GasBS. When you finally find a gas station that does, you have to click on it and it activates the deal for a very finite amount of hours in which you much purchase the gas to then save a big 5 cents a gallon after all the hassle. Not thanks GasBS!
I recently had a duplicate transaction on my card and I emailed GasBuddy that I was charged twice on my card for only one stop at the pump but no one from their customer service department has replied back to my email. I then called their customer service department but no one picks up the phone! I am thinking this company is a one man operation or a SCAM! The total amount of the duplicate transaction came out to a total of $200! I want my money back!
Can I have the old one back. I loved it. I hate the update. I only use diesel and it keeps reverting to regular. I travel so this really screws things up. This used to be really good. It went from a 5 to a 1 overnight.
Same thing happened to me. Without the discount, to me this card is useless. I will not be using the card anymore, maybe except I will use the app just to find cheaper gas prices but I'll be taking the card out of my wallet
The savings is not worth the agony. Customer service stinks. Ticketing system is totally useless and when you get fed up and call to a live agent all you get is double talk and no help. I canceled my membership to this place. NEVER AGAIN.
I went to four locations in South Orange County today /10/2/22) and Gas Buddy was off by a MINIMUM of a dollar a gallon at each location. Don't waste your time chasing rainbows with this site! ZERO STARS. Next time I will get pics. For example: Gas Buddy $5.29 gal 87oct. Reality: $6.79 gal 87 oct. Every location I went to was this far off.
This app is almost never accurate. It tells you one price and when you get to that location the price is actually higher. You can attempt to correct in the app. Then it goes back to what was previously entered. What kind of crap is that!
For everyone on here complaining that the prices are always wrong are the problem. If the price is wrong you are supposed to report the correct price. Everyone is running to the cheap stations and getting gas without reporting the gas prices. They will always be wrong with no one reporting the current price or verifying that the price is correct. I always report or verify the prices of various stations near me. Gas Buddy started out with just average drivers reporting prices so everyone could see where the cheapest gas was. Now most gas buddy card users don't report prices they just go to the cheap station to get gas.
Three out of five times I go to a gas station because of a listed low price and find that the price is not correct. They allow scammers and employees and fake accounts to post prices to entice people to come to a particular gas station. They are not policing this action so this site is worthless.
As quality of gas is more important than price I will not stop at a station that is not top tier. As gas buddy does not display the top tier stations the app is of little value to those of us who want high quality fuel.
Don't use this website. It sells your location data and lies to you about saving money on gas. I got a subscription when they said I would save an automatic 50 cents on every gallon of gas up to a maximum saving of $50 per month. Got the card in the mail after 3 weeks (because it takes that long for a card to travel 4 US states over), activated it, and then they said I would save "up to 25 cents per gallon". WOHHHHHH that's not what you said before! A guaranteed 50 cents per gallon is not the same as "up to 25 cents". Tested it out in the app, saved a gas deal in the area, should've saved around $5 for this fill up, saved only $1.47, I was pissed. I paid $10 for Gridwise Plus to even be able to apply to Gasbuddy and then another $10 to upgrade to the guaranteed 50 cents off per gallon. I have been disappointed at every turn. I'm cutting them off and giving Uber Gas a try. Cause this is a SCAM!
I typically can wait until my car is running on fumes (well, almost) to refuel and try to remember to use my GasBuddy card, at a SHELL location, and shell will discount my fuel on top of the "possible" slight discount with GasBuddy, after I activate a discount. I had a 30 cent per gallon discount today, via SHELL. So, GAS BUDDY, (the actual payment method in this case), is still capping a daily limit at 75.00, which caused me to only get 14. Xx gallons at a 30 cents off, and I missed quite a bit of a discount because of this. Really? Can we raise the daily cap to $100 or $125 considering gas is approaching $8/$9 a gallon in some areas?
So, it's basically COSTING me money (a discount) to use the GasBuddy card now? LOL
Deals disappears and they won't refound because they have to pay road assistance that if you click to cancel membership without it won't be 9.99 will be 7.99 meaning they get the money and I have an un used membership for a whole month.
The unnecessary fees are thru the roof, your savings are limited to less than the fees you pay and it continuously has reoccurring or multiple withdrawals. I haven't gotten near as much actual fuel as I have paid in fees alone.
I had closed my Gas buddy account 1 year ago. This past week end I checked my checking account and saw that Gas Buddy withdrew money for the membership. I E Mailed them and asked to have the money refunded. I checked my Checking account Tuesday and the money was returned to my account. Even though they took the money out with in less than 1 week they returned my money and all was settled
GasBuddy lets everyone to post reviews and posts anonymously without any review. A number of the positive reviews are by the business owners and negative reviews are by the competitors. Trustworthiness of GasBuddy is zero.
Overview
GasBuddy has a rating of 1.3 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GasBuddy most frequently mention customer service, bank account and credit card. GasBuddy ranks 2261st among Autos sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members