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Florida
1 review
4 helpful votes
Follow Grammy L.
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SCAM!
October 6, 2023

I've been trying to cash out for a gift card and there is NO way I have been able to find to do that. The only option through the app is to apply for a credit card! I DO NOT WANT A CREDIT CARD I ONLY WANT TO GET THE CREDIT I'VE EARN IN A GIFT CARD! This app is a total SCAM!

Date of experience: October 6, 2023
Michigan
3 reviews
11 helpful votes
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Scanned prices through gasbuddy app. And went to gas station that gasbuddy said I would save 4 cents a gallon. (Snappys on the attached photos) Scanned my card, pumped the gas then received the message from gasbuddy saying I saved 2 cents a gallon. I have been waiting for their so called customer service to address this issue for weeks now. I can save 3 cents a gallon EVERY TIME I use my Speedy card plus I get points to use on purchases so why waste my time with this poser app.? I seriously doubt there're savings out as promised by gasbuddy and I am deleting my account after this review and going to use a cash back credit card that delivers what they say. That's better savings than this ripoff company. Gasbuddy has BBB complaints and deserves them.

Date of experience: February 26, 2021
Pennsylvania
1 review
0 helpful votes
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Paid my bill 20 days before due date 18 days later still had not received my check, so i paid the full balance with my debit card, then called my bank to stop payment on the check, now i had to pay my bank $35.00 to stop payment. Now i have a 0 balance, 7 weeks later i get an email i have a late payment from $#*! BUDDY Some $#*! did not process my check they received 10 days before it was due, so now some IDIOT is charging me $30.00 Stop payment, then $30.00 more late charge on a balance of 0, They are total $#*!s!

Date of experience: October 3, 2022
Texas
1 review
15 helpful votes
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Never got the discounts that were advertised. I never got a $10.00 credit for purchasing a new Audible account. I sent 2 messages about not receiving the Audible promotion credit, and only received vague, comp[uter generated responses. The prices were often incorrect, which ended up costing more than the local average. There's no simple to track and compare the pump price with what GassBuddy randomly hits my card with.

GET THIS THOUGH! When I found the buried link to cancel my account, I got an email back that said the following.

"While you may choose to cancel your membership program at any time, your monthly membership fees of $4.99 will typically continue until the end of the annual term.

However, as a courtesy, we can cancel your monthly membership, and prevent future monthly charges. Your most recent withdrawal for your monthly membership will not be refunded, and you will not be charged for future months."

That's some sleazy business there.

Date of experience: July 6, 2019
Pennsylvania
1 review
7 helpful votes
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I've tried using this crap piece of shhhh card at several tanks after following the instructions to activate it, link my bank account, and my debit card and it still tells me that my driver Pin is invalid...this happens at the tank and inside at the cash register. I can never get this card to work and I honestly don't feel comfortable having my checking account linked to it if I can't ever use the card...I just deleted my account after being pissed off for the LAST TIME trying to use this price of Shhhh*** company's card.

Date of experience: May 19, 2023
South Dakota
1 review
6 helpful votes
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The mods and owners have a anti ethanol agenda and when a pro ethanol person is trolled and just bullied they do nothing against the people doing the trolling and accuse the victim including lies about what posts is made for - you try to end all false accusations in a post by telling the truth and that is a bad bad bad thing but making false accusations and name calling and lying against a person that does not hate ethanol is perfectly fine and they actively censor out facts that do not fit the anti ethanol scare tactics - they have a agenda and screw all those that do not give in and defend themself

Date of experience: April 13, 2012
New York
1 review
15 helpful votes
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I have been hung up on, put on hold and not answered at all when I tried to call this company. They offered me a 25 cents discount per gallon at the gas station that I clicked on the app. To receive this discount I had to go to the station within the next 4 hours, which I did and when I went there, I was only given the miserly 5 cents off. When I tried to call numerous times the message says they are shorthanded because of the holidays, which were a month ago! ITS A SCAM! Don't bother using this app!

Date of experience: January 27, 2020
Oregon
1 review
32 helpful votes
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Yesterday my card was declined. I tried to call customer service but got nothing but "press 1 for this, press 2 for that' and never was able to talk to anyone. I sent them an email through their app and have not received a response. My father had the same problem and he got something saying he was over his daily limit. There is a $75 daily limit, but neither my father or I was anywhere near that amount. HORRIBLE CUSTOMER SERVICE. Wish I could find a better option!

Date of experience: May 20, 2021
Texas
1 review
1 helpful vote
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Wildly under priced constantly. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier. Absolutely garbage tier.

Date of experience: February 9, 2023
Michigan
2 reviews
1 helpful vote
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This app WAS great and used to work all of the time. It was the number one app on my phone, and on anyone else's phone who asked me, but not anymore. Once they started shoving in more and more ads, and 'features,' all in the name of monetizing it, they took an excellent app and trashed it. Now it randomly crashes, prices are all on top of each other so you can't see the map, and it just became nightmare to use. And I'm certain that they have no intention of fixing it. Judging from all of the poor reviews here, I see I'm not alone in my disgust for this app. I will almost always use the specific station apps and sites that I want to frequent, rather than the GasBuddy app.

Date of experience: May 25, 2023
Texas
1 review
1 helpful vote
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Disappointed
December 11, 2020

Cancel all and I am very disappointed with this program. I still don't understand the two charges for using this card and then it limits my gas volume…………should have read the fine print. I am 20 dollars in to this program and it wasn't even close to a break even.

Date of experience: December 11, 2020
Missouri
1 review
9 helpful votes
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Going Downhill...
June 9, 2019

I've used Gas Buddy for several years now, and have always liked it up until they redesigned their app a year or two ago and have also made their website useless in the process.

To combat people posting fake prices, Gas Buddy has made it so that any change in price greater than 5 or so cents won't actually post - even if the price actually DOES jump 20 to 30 cents overnight (which is way too often)! What's even funnier is that it'll even show that it's posted on the app, that is until you go home and check gas prices on your computer and see that it just reverted to the older price entry! So, what happens is the same incorrect price keeps getting resubmitted by the people who are sitting at home reposting the old prices for the points, meanwhile the system inadvertently blocks the good guy from making the CORRECT change.

Sadly, the app/website has been going downhill for a year or two now, and I don't think that's going to change.

Date of experience: June 9, 2019
Texas
1 review
9 helpful votes
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New version is worthless! Can you believe the GasBuddy asscracks have written articles on distracted driving and put them on their GasBuddy website! Complete hypocrisy since GasBuddy appears to have been purposely designed to be nothing but a great big driving distraction that gives worthless information. I have uninstalled it and will leave it uninstalled!

Date of experience: February 25, 2017
California
1 review
9 helpful votes
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Solicitation
March 9, 2022

If I could give this app a less than 1 star rating, I would. Tried to activate my card so that I could use it and all went fine until I got to the credit/debit card details. GasBuddy wants you to get free movies/services and will not let one proceed to register the gas card even if you uncheck that box saying that you don't want any. In other words, they are insisting that you must try out their movie deal. Don't waste your time as this is a scam ripoff... couldn't even register.

Date of experience: March 9, 2022
Tennessee
1 review
8 helpful votes
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Signed up back in 2011. Everything was fine until some guy mobilsparky signed up and posted wrong gas prices. Contacted them reported the guy and my account was then limited in what I could do. In other words I got into trouble for reporting the guy. Til this day nothing was ever done to this guy! He still reporting wrong gas prices. This app is useless. Support is none existing!

Date of experience: December 30, 2020
Missouri
1 review
8 helpful votes
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GasBuddy put a duplicate transaction on my bank account, and reading these reviews, I believe they intentionally stole my money. I've filed a dispute with my bank account but we will have to see. Absolutely DO NOT give these crooks your bank account, the risk is NOT worth it to save a lousy couple of cents!

Date of experience: June 29, 2022
Arizona
1 review
8 helpful votes
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I tried to use my Gas Buddy card for the first time today at a Circle K station in Sahuarita, Arizona. It was rejected with an error message stating that my bank was not on their list.
Customer "service" steadfastly refuses to answer my request for a second card for my wife. All I get is emails referring me to their useless FAQs.

Date of experience: July 29, 2019
Indiana
1 review
7 helpful votes
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The website no longer works properly on my Samsung Galaxy J7 beginning in 2020. The app hasn't worked since several years ago! Both the wesite and app are totally useless, I can no longer get gas prices on either one.

Date of experience: February 17, 2020
Arizona
1 review
1 helpful vote
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I installed the phone app and online app with my laptop. It buffers, buffers and never loads. I've uninstalled and reinstalled a few times. Not sure why it worked fine for 2 days and now nothing. Sadly the program is useless to me.

Date of experience: March 9, 2022
Colorado
1 review
0 helpful votes
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I uninstalled your app. It won't let me change my preferences let alone my search information. It won't let me opt out of you taking and sharing all my personal information with the entire world. You want my banking information to give me a discount on gas? No way, that is just insane. It wants to know where my trip is to. None of your business. You want to sell all my info to other companies. No, not your place or your greedy business. Sad you can't just find gas prices on your area when that is what the app is supposed to do. Quite the scam for people's information you have going on there.

Date of experience: December 12, 2021

Overview

GasBuddy has a rating of 1.3 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GasBuddy most frequently mention customer service, bank account and credit card. GasBuddy ranks 2261st among Autos sites.

service
74
value
81
shipping
33
returns
29
quality
60