I wrote to customer support about a couple things. They took so long to respond that I decided that they were just ignoring me. However, after an entire month, they decided to respond to me and say that they have been a little behind on responding. If you would like to save five cents a gallon then get the card. Other than that it is very difficult to contact anyone, or to get any rewards other than the five cents off. I originally enjoyed reporting prices, but there is little to no benefit in doing so. The only reimbursement for putting your time into updating prices is that you have the chance to enter a drawing that you will never win. I hope you can find this useful.