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Florida
2 reviews
1 helpful vote
Follow andrew g.
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Scam fraud
May 6, 2023

9.99 a month fee even if you saved.25 per gallon they cap u at 50 gallons which is only 12.50 means you paid 10.00 to get 12.50 however I only saved.10 a gallon at 50 gallon I saved 5.00 paid 10.00 lost 5.00 the monthly membership is a joke a rip off scam noo cust service on sat n sun n a robot on week days you been ware run away

Date of experience: May 6, 2023
Florida
1 review
25 helpful votes
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It is virtually IMPOSSIBLE to ever reach someone in customer service. If you call the toll free number on the gas buddy card it is answered by a robot and no matter what your needs/situation may be you can NEVER speak to a live person, and every message you send using their app is returned using a bot message. I updated my bank information five days ago and they still haven't linked my new account to my gas buddy card. Really, in the 21st Century where computers run everything and anything is instantly available with the push of a button. Absolutely ridiculous!

Date of experience: August 16, 2020
Pennsylvania
1 review
28 helpful votes
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I wanted to link my card. What I got was a $9.99 charge that was unauthorized and no phone number to fix the problem. This is the biggest scam ever. The app that shows you prices is one thing, but to steal you money so blatantly and have no contact numbers to call, and get no response from emails is nothing but a dirty scam from what I now know to be a disreputable bunch of shucksters. Do not sign up for anything with Gas Buddy. They are not a company, they are crooks.

Date of experience: May 11, 2021
Indiana
2 reviews
32 helpful votes
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0 stars
February 1, 2019

I wish I could give 0 stars. I question the validity of the good ratings... Pay with Gasbuddy card is totally worthless to me. This company discriminates against the elderly, who aren't hooked to smart phones, but still use flip phones. You can not activate the card online because their web site doesn't work right. You need a smart phone to activate this card and their phone rep. Actually told me to use someone else smartphone to activate my card. That's not acceptable! How ironic that they expect me to keep up with technology,. When they can't even get their own own website. Right. WHAT A JOKE OF A COMPANY!

Date of experience: February 1, 2019
Indiana
1 review
4 helpful votes
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Gas buddy is a online game with people reporting prices for points and there never correctly reported. Started out with good intentions but has run its course. Just use app for fuel stop you'll be fueling. Murphys, speedway are a couple that report prices correctly

Date of experience: June 9, 2022
Arizona
1 review
5 helpful votes
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Pay with GasBuddy
November 10, 2017

I have used my card 5x now and have had no issues. It took about 6 weeks for the whole process to set up. They make deposits then it takes about a month to get the card. Once the card is activated they will take those deposits back out. The only thing I dont like is it takes 3-5 business days for the payment to process through your bank account. Just have to keep good track of your spending to avoid overdraft. Ill keep using it. Total savings so far is $6.50.

Date of experience: November 10, 2017
New York
1 review
8 helpful votes
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Not dependable
July 9, 2018

I received the pay with gasbuddy card but decided not to use it. If a company whose premise depends on accurate gas prices cant ensure those prices are accurate. (I. E. posting the same price all week no matter what the price actually is) then Im not going to trust them with my money. And from the looks of the reviews on here I have made the reviews on here I have made the right decision.

Date of experience: July 9, 2018
Missouri
1 review
0 helpful votes
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Really not worth it
July 18, 2021

I have been with this program for months now and getting a couple of pennies is not worth it. I have spent example $45 and have a savings of. 21 saving on my fillup. I have never gotten more than a penny or two.

Date of experience: July 18, 2021
California
1 review
6 helpful votes
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Arco, Costco (listed as a discounted retailer that doesnt accept the card), Mobil, Shell... have not found a single gas station so far that will accept the gas buddy card. Disappointing. I live in Southern CA, gas is high, was really excited to be able to save a few bucks, but not so far. Costco is always the cheapest, so probably wont be able to save enough to make a difference even if I locate one of those 95% of stations that accept it, wherever they are.

Date of experience: November 17, 2017
Georgia
2 reviews
5 helpful votes
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GB advertises fuel prices on the app but returns LESS than the advertised costs. In my situation GB advertised a 5 cent/gallon savings but returned 2 cents per gallon. I have a credit card than returns 4% on my fuel purchases.

Date of experience: April 26, 2021
Texas
1 review
1 helpful vote
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No matter what you do, the app and the website will never allow you to cash out your savings. Second, the even if you wanted their card they will never send it to you. Get a cash back credit card for gas, you will actually get money out of that, but not with Gas Buddy. A complete Fraudulent app.

Date of experience: March 21, 2023
New York
1 review
1 helpful vote
Follow E R.
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I wish I had read these reviews before I signed up. I bought gas the very first time and a pop up came up to save additional with the gas stations additional rewards program. I started the process but then cancelled out of it when I saw that it involved the premium membership subscription for 9.99/mo and just bought the gas. Guess what... they enrolled me anyway and charged me. They insisted that I must have enrolled in it and refused to reimburse me. I argued with them and it took them days to respond. Finally, I disputed the charge with the bank and put a stop payment against them. Now they're refusing to close the account unless I cancel the dispute and said they're sending me to collections for a whopping 9.99. It cost me $30 bucks for the stop payment and if they are serious, another 9.99 plus a collection agency charge for a whopping $1.72 savings at the pump. Complete scam... don't do it!

Date of experience: June 22, 2021
California
1 review
23 helpful votes
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Total scam
December 27, 2017

I applied for their Gas Buddy card. They sent in mail. I activated it. Someone charged $$$ on the card (in a different state) before I even used it. Tried calling customer service which never answered and was too busy. Been emailing them for a month and still have not seen a refund of the money back into my account and keep getting told to wait patiently. Its a scam and a horrible company. DO NOT USE THE GAS BUDDY CARD.

Date of experience: December 27, 2017
Maryland
1 review
7 helpful votes
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I ordered the gas buddy card received it activated it and it worked twice. When I went to open the app subsequently none of my information was in my profile and I was being asked to sign up for gas buddy again As if I was a new customer Even after I login with my information. Tried calling customer service to no avail no one answer the phone it's robots. So now this establishment has all of my personal information and I have no benefit for giving it to them. There are too many bad reviews and people saying the same thing that this is not an accident. I will report them to the BBB'

Date of experience: October 14, 2020
New Jersey
1 review
3 helpful votes
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Absolutely useless!
June 22, 2022

I wrote a complaint about this card earlier regarding stations suggested by GasBuddy not knowing what GasBuddy was. Today I went to Costco and they rejected the card altogether. No, not due to my bank account. I am DONE with this stupid, card and the incompetent jokers in charge if it!

Date of experience: June 22, 2022
Washington
1 review
3 helpful votes
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GasBuddy Rocks
January 9, 2019

I first started using GasBuddy when my dad passed away about 6 years ago. We had to drive to AZ from WA State. We really relied heavily on the app to help us not only find gas stations, but the ones with the best prices. I always use the app, whether local or on road trips. We also relied on it quite heavily 2 & 1/2 years ago when we took a road trip to Boston for my son's wedding. This app has been a real life saver for us. There were times we weren't sure we'd be able to find a gas station because we took a lot of scenic routes so we could do a lot of sight seeing and it was so easy thanks to this app. This app was a real life saver on those trips. I even use it for local prices.

Date of experience: January 9, 2019
Michigan
1 review
6 helpful votes
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Update to can't change bank account
October 10, 2019
Updated review

After a month of trying to get them to do something, they sent me an email saying they changed my bank account for me and now it works the way it should. It took a month but they finally did fix my problem.

Date of experience: October 10, 2019

Can't change bank account
September 21, 2019
Previous review

I closed the bank account I was using so I try adding the account I had before this one. It keeps saying "oops, something went wrong, try again later or contact support". I got one reply back from support which was a standard reply, worthless. They haven't replied to me since so I can't use the card at all I consider their support as being worthless. This has been going on for over a month.

Date of experience: September 21, 2019
Texas
2 reviews
14 helpful votes
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Once was fine now...
September 13, 2016

Old app worked well at the intended purpose. New app is a classic case of mental masturbation on someone's part.

Might look good/work well in a marketing meeting but real world (being very charitable) the app is less than useless.

I've use the old app for over a decade. I've quit (over night) trying to use the app due to the micro give a sh*t attitude of the company.

Date of experience: September 13, 2016
Texas
2 reviews
5 helpful votes
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Better than reviewed
February 7, 2022

Generally very good, I do recommend it to others. With the favorites, I am able to check several stations I use frequently. Occasionally, the pump price varies from the app. This is mostly because other users don't update and verify the prices on the app. It's simple to do and you do recieve bonus points for helping track prices.

Date of experience: February 6, 2022
Ohio
1 review
1 helpful vote
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Wrong price
April 3, 2023

I live in Ohio ******* and someone is posting wrong qas prices at one of our local Krogers store. It has been going on for about a week now. From $3.47 to $3.09. How are we suppose to trust Gas Buddy when I drive miles to get their and find that is a false price? Their has to be a save guard in their system.

Date of experience: April 3, 2023

Overview

GasBuddy has a rating of 1.3 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GasBuddy most frequently mention customer service, bank account and credit card. GasBuddy ranks 2261st among Autos sites.

service
74
value
81
shipping
33
returns
29
quality
60