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How would you rate GasBuddy?
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Illinois
1 review
2 helpful votes
Follow Al B.
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Besides all other issues mentioned above, this company cancelled my card without notice. When asked, they told me that I have a duplicate account? Really?
Three months tried to get a new card. Just keep asking banking info to send small deposits for verification but never sent. Only sending stupid useless emails once in a month.

Date of experience: September 26, 2021
New York
1 review
9 helpful votes
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Sucks
December 31, 2015

This site never allows me to post prices and the current ones are wrong for hours. It also will not let you log in no matter how many times you set up an account. I have correct prices since I am a manager at one of the gas stations. Hate the website.

Date of experience: December 31, 2015
Pennsylvania
1 review
7 helpful votes
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Incorrect pricing
July 30, 2018

I wasted so much time and money using this app - namely, driving out of my way to stations that were supposedly cheaper than others to only find out they were MORE expensive. Apparently station owners are known to report false prices. Terrible.

Date of experience: July 30, 2018
Alabama
1 review
26 helpful votes
Follow S L.
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I've been using Gasbuddy very regularly for about 7 years (including prior versions of app), and consider myself a loyal fan. I post prices every day, and always use it to find prices when in need of a fill up. Unlike many comments, I've found the prices to be accurate the vast majority of the time. My problem is that while it shows that I've actually earned several million points & dozens of 'Challenge Awards' life-to-date, and I've entered the 'free gas' card drawing regularly over the years, I've never won the 'daily drawing.' Do they automatically block certain names for some reason? Or do they even draw names daily as they advertise? After 7 years, I wonder...

Date of experience: June 25, 2019
California
1 review
10 helpful votes
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The *******686 customer support number on the back of the card is never answered. I found two fraudulent charges that happened 500 miles from where I live on my card. I was never able to get a live person and I called continuously from the moment they allegedly opened until... I have left a voice mail and am supposed to receive an email response to my situation. In this day of technology what other reputable company handles customer service issues this way? Right, none. I suggest you use a credit card that offers gas discounts or points. Pay it off at the end of the month and you will be far better off than this inept company.

Date of experience: August 29, 2019
Massachusetts
2 reviews
9 helpful votes
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Many of the gas stations in my area are reported incorrectly. When I try to access one particular town, it shows me stations 60 miles away. I have sent the information to gasbuddy on several occasions and have been told that someone will get back to me, but it never happens. It does, nt even seem like they read complaints.

Date of experience: October 21, 2019
Massachusetts
1 review
12 helpful votes
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Used to LOVE the Gasbuddy app but the new app(2017) is annoying. Here's why:

1. First the nee version is way slower than the current app(2017).

2. Too many clicks needed to get to nearby gas prices and / or to enter gas prices.

3. Slow loading and slow bringing up new screens.

4. Small non-corp Non-name-brand gas stations seem to have disappeared from Gasbuddy and I haven't figured out how to add then back.

5. Slow and awkward to edit a station with the app, such as to add a new gas type, like Diesel. Can be done but was easier before with the old app.

Date of experience: May 30, 2017
Missouri
1 review
4 helpful votes
Follow Glen E.
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My primary reason for downloading and using GasBuddy was due to the recommendation of a colleague. It is only *OK* because by the time it pops up an alert! Gas prices going up in xxxx! It is too late. The prices have already gone up. My colleague indicated it warned prices were "about" to go up... not that "Boy did you miss it! You should have purchased gas this morning... or last night!" Therefore, it might be useful for FINDING gas prices, but, not for finding out when they are going up.

Date of experience: April 24, 2016
Ohio
1 review
7 helpful votes
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GAs Buddy Update
March 2, 2020

Yesterday I wrote a review criticizing Gas Buddy for making their new DEAL program more difficult to locate gas prices. This morning I received an update to the app and it is now showing all gas stations and their current lower price offer. This could actually work out after all. You just tap on the offer and get there within 4 hours for your gas mark down. As an example. It will show XX gas station, the price on the marquis and then a slash through it with the now discounted price. This may work out after all.

Date of experience: March 2, 2020
Texas
1 review
1 helpful vote
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Bad update
September 19, 2022

I travel a lot and use GasBuddy quite often. I plan my travels according to the prices. After the recent update I am looking for another way to search for gas prices. The new update is simply worthless. It constantly crashes. I sometimes restart 4 or 5 times while trying to research prices along my route.

Date of experience: September 18, 2022
Ohio
21 reviews
35 helpful votes
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Losing Faith
August 9, 2023

I used to be a huge fan of Gas Buddy but lately the discounts have dwindled down to a few cents per gallon and many of the prices you see in you search are not the price at the pumps. That defeats the purpose of the entire app.

Date of experience: August 9, 2023
Texas
2 reviews
5 helpful votes
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Better than reviewed
February 7, 2022

Generally very good, I do recommend it to others. With the favorites, I am able to check several stations I use frequently. Occasionally, the pump price varies from the app. This is mostly because other users don't update and verify the prices on the app. It's simple to do and you do recieve bonus points for helping track prices.

Date of experience: February 6, 2022
Canada
1 review
0 helpful votes
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Disappointed
December 31, 2023

I have used the gas buddy app for a few years now and have saved multiple times. A very useful tool for saving $. Unfortunately not very impressed with the local Tim Horton locations being listed along with the gas stations, how is this relevant on a gasoline comparison app? Very disappointing, if I want coffee, I'll go to the coffee app.

Date of experience: December 31, 2023
Florida
1 review
1 helpful vote
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A few days after using GasBuddy, my credit card that I rarely use was compromised. Coincidence? I don't know, but the horrible reviews make me think GasBuddy is a shady operation.

Date of experience: April 11, 2024
California
2 reviews
25 helpful votes
Follow P H.
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Well it's sort of a mystery/crap shoot on prices at the pump using gas buddy. Are users just making up prices to get points for reporting or station owners to get traffic?
So while GasBuddy can be a useful tool people find a way to make it useless. I have driven around looking for that amazing lower price too. Like all things that were cool "Internet" sites/apps, another just goes to $#*!.

Date of experience: April 27, 2019
Massachusetts
2 reviews
3 helpful votes
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I use the app almost every time I need gas. I search Current Location—or anywhere else. Sometimes I'll check a location I plan to visit in case gas is cheaper there.

Today, just now, I paid 20¢/gallon less because I searched my current location and found Power Plus Automotive in Belmont, MA was that much less than my go-to, Watertown Gas. The stations are ~equidistant but I would have driven a little further to save the $2.80.

At least as of this writing, I have only encountered one incorrect price—the price I paid was less. (This actually happened today.)

I didn't know I could Favorite stations until I read someone else's review. (Heart upper right corner but sometimes the heart doesn't seem to appear.)

Based on reviews, I'll skip the GasBuddy card, at least until more issues are resolved. It doesn't seem consistent, often defaults to "credit" price, and issues with double billing or inability to use the card.

Date of experience: March 24, 2022
Maine
1 review
12 helpful votes
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Bait and switch.
May 10, 2018

Signed up under the guise that I would save money on each gallon and then when I used it ended up with useless points that can only be redeemed by buying crap that I don't want or need at Shop Your Way. Pretty slimy tactics. Will be closing this account.

Date of experience: May 10, 2018
New Jersey
2 reviews
22 helpful votes
Follow John B.
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I question how stupid some of the reviewers here are. "Rejecting my info"? 10 cents off then 5 cents? Can people read? These are the same idiots that didn't read their mortgage agreements in the run up to the recession and caused the housing crisis. There's a lot of stupid people. I read the terms, agreed, and have been getting the discount now just fine. I've never had any issues. Their support the one time I used it could be improved absolutely agree there. But the card works, read the fine print before complaining and you won't have problems.

Date of experience: May 25, 2018
Arizona
1 review
24 helpful votes
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Won't send card
February 11, 2020

I have been trying for 6 months, dozens of emails, calls won't go thru, just to get my card. Still have not received it. Keep getting auto-replies. Got a human response 1 time and they asked for my old address from 3 years ago. I refused. I have already earned over $30 that I guess I'll just let them keep it at this point.

Date of experience: February 11, 2020
Canada
1 review
2 helpful votes
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Unfortunately, Gas Buddy is good for nothing more than finding the nearest gas station because prices are either out of date or faked by the station owners and managers. Great concept but total fail as there are no checks or balances to prevent fake news.

Date of experience: June 14, 2023

Overview

GasBuddy has a rating of 1.3 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GasBuddy most frequently mention customer service, bank account and credit card. GasBuddy ranks 2261st among Autos sites.

service
74
value
81
shipping
33
returns
29
quality
60