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Illinois
1 review
9 helpful votes
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No way in hell...
June 11, 2021

... was I going to send a scan of my driver's license to these people! For heaven's sake, it has my *signature* on it. Who in his or her right mind would give access to the info on his/her driver's license? I'll find the cheapest gas prices the old-fashioned way: by word of mouth.

Date of experience: June 11, 2021
Texas
5 reviews
34 helpful votes
Follow R D.
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We use it regularly to find the cheapest price within vicinity of any planned trips (e.g. On way to a store, on errand, on way back from work). It is generally accurate, but I have some custom searches that I have found some inaccurate results (i. E. some retailers were missing from the results list). However, if you click through to the map, you can easily see the best prices in the vicinity of your travels.

Date of experience: November 1, 2012
New Mexico
1 review
21 helpful votes
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I signed up for the gasbuddy plus card. It has been two months and I never received the card. I sent a contact request via the ticket system on the website over a month ago requesting them to resend the card and did not get a reply. There is no way to contact them with any issues. They do not have a email or a phone number and will not respond to tickets submitted on their website. I have been charged twice for a card that I cannot use. The card only saves you $3 per month and I am at a $10 loss so it will take me 4 months to break even on this deal if they do ever send me the card. Very annoyed. Do not recommend.

Date of experience: August 2, 2019
Illinois
1 review
3 helpful votes
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Tired of getting jerked around by gas buddy. So common it has to be intentional by someone and not just changing prices. Prices shown are alway 20-40 cents per gallon higher than shown, even when updated within minutes.

Date of experience: June 14, 2023
New York
3 reviews
16 helpful votes
Follow Luigi C.
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No Way!
April 5, 2015

At first I thought it was a great thing. Report prices, help people save money!
Not so fast! Gasbuddy runs a network that's outdated, slow, inaccurate. Their sole intent is to sell publicity. They built a all hierarchy using points as a reward, kind of addicting. One can spend a lot of time driving around and reporting prices in exchange for points, rankings and recognition. You can exchange your points for a chance of winning $100 worth of gas at astronomical adds. Now enter the idiots behind the desk that actually take away points recognition and rankings after they are awarded, using the inaccurate information they get from their slow archaic system. That takes away the pleasure of playing the game! So my advice is: to save gas, time and money pass this one up!

Date of experience: April 5, 2015
Texas
2 reviews
21 helpful votes
Follow Hari K.
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This app has code and a End User Licensing Agreement that allows others to mine your phone for data. It is high invasive and should be avoided. Especially avoid the 3rd part apps from Big Book apps like Senior discounts. Do not allow it access to your bank account! If I could give it less than a 1 star review I would. There should be a law against these types of apps.

Date of experience: July 17, 2018
Georgia
1 review
5 helpful votes
Follow Rob K.
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As stated, Gas Buddy tried to withdraw funds right after my gasoline purchase. They then turned off the card & charged a late withdrawal fee due to bank insufficient funds. Charge cards are supposed to have a minimum Grace Period of 28 days...but not the gas buddy / thieves! I am writing this so readers might not get burned as i did. For me, i am removing this credit card account & leaving this review! Lastly, i felt like a fool when i cked account & only saw $8.00 in savings over the last year...especially after all the work done to make this card create savings. Good luck with Your savings...

Date of experience: January 11, 2023
Illinois
2 reviews
29 helpful votes
Follow Mary H.
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This is a gas app- not a mortgage loan. With identity theft going on& you guys won't answer phones etc. I can't imagine the hassle if my identity was stolen. Also, if I use a coupon at Starbucks or Dunkin donuts, they don't ask for my driver license. I guess I'll pay full price or occasionally take cta, but no gas buddy for me.

Date of experience: August 18, 2021
Oklahoma
1 review
7 helpful votes
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Premium is not
Worth it. You will end up paying more in late processing /NSF charges and they cap the premium benefit at savings at 50gal which is the same price as the membership cost per month. Takes days to pull money from your account.

Date of experience: June 11, 2022
North Carolina
1 review
14 helpful votes
Follow Shirley W.
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Since most people get around 2% discount just by using your regular credit card, GasBuddy is no longer an advantage. At today's prices, most people would get 6 cents savings per gallon with a credit card and only 5 cents with GasBuddy. GasBuddy takes credit for other loyalty savings, which you'll get anyway. So when they report 8 cents savings, it's only 5 cents from GasBuddy and 3 cents because of your loyalty card (Sheetz, Murphy's, Kroger's, Harris Teeter, etc.). Lastly, it's very annoying to report has prices and not get any meaningful credit for them in the app. That's probably why people aren't doing it much anymore.

Date of experience: August 8, 2021
New York
1 review
18 helpful votes
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New app, worst ever
September 24, 2016

The old app was great. Easy to use, wasn't cluttered with a lot of useless junk. The new app must have been designed by some geek that doesn't even gave a drivers' license. It is cumbersome, hard to use, hard to read. Don't know why they insist on trying to fix something that isn't broken -- I have nearly 3 million points and have signed on over 900 days in a row, but I am going to stop using the new apps

Date of experience: September 24, 2016
Iowa
1 review
9 helpful votes
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I received the Gas Buddy card, but have been unable to activate it. Customer service is non-existent! I got through once, but was unhelpful. They don't answer emails for support except for answers found on their website. NO longer answer the phone, no matter what options you choose, you are always told that there are no representative available to assist you. You are told to leave you name, phone number, email, etc. and they will get back to you as soon as possible. They NEVER DO!

Date of experience: November 15, 2017
Ohio
2 reviews
5 helpful votes
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Traveled 50k miles over last 7 years and to all 48 states in our motorhome using gas buddy to find diesel. It has saved us hundreds of dollars. I like using the map version... I haven't figured out how to use satellite view to see if we can get in and out with our rv and tow car. Greatest app ever!

Date of experience: August 1, 2017
Oregon
1 review
1 helpful vote
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I paid the $9.99 per month for the premium program. Worked GREAT, until it didn't. I drive a diesel p/up, so every cent saved was a bonus! I optimized my savings by using the GB card concurrently with Supermarket Fuel Station points. This allowed me to save between $0.50 to over a $1.00 on occasion on top of the guaranteed $0.25 offered by using the GB Premium Member card.
And as I said, it worked GREAT for a few months... Until it didn't. Suddenly stopped working. When I researched the issue, I was notified that the account had been "Frozen" pending "Age verification." However, each time I attempted correct the issue via the app, it wouldn't accept the info provided and repeated indicated that the info was, "Invalid." And yet, I'm am continuing to be billed the $9.99 per month and ca t get help from GB to resolve the matter or cancel the account! NOT HAPPY.

Date of experience: June 11, 2023
New York
2 reviews
1 helpful vote
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Awful customer service
October 9, 2023

I had clipped a deal, and used it within the time alotted. This was more than 3 weeks ago. I've written emails to support at least four times already. I only received one automated reply. No agent has yet taken the time to give a live reply.

Date of experience: October 9, 2023
Florida
1 review
9 helpful votes
Follow Jose A.
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This site is a total waist of time and money. You find a so called good deal on fuel and when you get there the price is not the same. For example, today I looked for the best price of diesel in my area. Found a wawa at 339, upon arrival it was 30 cents more. I drove out of my way to get this false deal and used extra fuel that ended up costing me more money. This site should be eliminated or at least come up with a better way of reporting fuel prices. I'm deleting this app from my phone.

Date of experience: July 14, 2023
North Carolina
1 review
0 helpful votes
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When I scanned my Gas Buddy card at the pump, it over-road a discount of $. 10 a gallon, and it gave me a lower discount! I threw the card in the trash after that. You can get better discounts by using the gas station discount program that is available.

Date of experience: October 6, 2021
Illinois
1 review
7 helpful votes
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I'm Baffled
January 2, 2020

I don't understand all these negative reviews. I've had nothing but success with GasBuddy. Sometimes the prices are off, but they haven't been reported for hours. Also, I top off every time I gas up so I save $0.60 every fill up. It may not seem like much, but it adds up.

Date of experience: January 2, 2020
Kansas
3 reviews
25 helpful votes
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Did they purposely want the Gasbuddy web site to SUCK? They did it. I've used gas buddy for years (posted gas prices in my city for years) but haven't used it in a year or so. I'm planning a long trip and WTH?!? This site is so ridiculous to use compared to how it used to be it's just beyond comprehension. Looks like they bought out all the competition and that is that. Forget it, just use Google Maps and click on icons of gas stations along your route. Most have current prices and tell Gasbuddy later days.

And their gas discount? ROFLOL... would you give these guys your numbers to your bank account? Seriously? Anyway I could give it ZERO stars?

Date of experience: December 25, 2019
Mississippi
3 reviews
5 helpful votes
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I'm done with it
July 26, 2021

I have tried to use the gas buddy debit in 5 stations, 1 accepted it but did not give me the discount so I make that a 100% dissatisfied rate. Circle K no better just so you know.
Too bad because I have used the gas buddy app to find gas on trips and have been pretty satisfied with it. I guess charge cards aren't your forte.

Date of experience: July 26, 2021

Overview

GasBuddy has a rating of 1.3 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GasBuddy most frequently mention customer service, bank account and credit card. GasBuddy ranks 2261st among Autos sites.

service
74
value
81
shipping
33
returns
29
quality
60