GameStopReviews 549

Ordered about $90 of games. Waited a week and the shipping info still said it was waiting to be given to the carrier (USPS).
Called gamestop and was told that my order had been flagged for investigation since the day after i placed the order (with no notification to me) as USPS hadn't updated the shipping status. Was told I needed to wait an additional week for the investigation to finish before they could do anything. I objected and asked to speak to a supervisor and was promptly hung up on. Called back, requested to go right to a supervisor and was told that there was no investigation on my order, and that one couldn't be opened till Friday (it's 9am on Wednesday. Order was supposed to be delivered on monday). I asked for a replacement to be sent. They refused. I asked for some kind of compensation. They refused. So I'm out $70 and gamestop is just telling me to wait because the worst thing to them isn't me not getting what I paid for in a timely manner, it's the off chance that I might get a duplicate order. Never shopping with gamestop again.

Ordered oculus. Walmart for some reason delivered it. Waiting and waiting never showed up. I have cameras and everything. Ordered as a Christmas gift for my kids. Investigation took over a month. No gift for my kids at Xmas. Game stop said it was delivered. Didn't ask for my
Footage nothing. I'm out of 500 and someone else is enjoying my gift for my kids. They did NOT care! No sorry no gift card no half off nothing. I paid full for something I never got. The driver or someone else is enjoying it. And I'm just out of luck. GameStop is the worst!

I bought a pre owned disk for
My daughters Christmas gift. I bought it from game stop because I trusted them. I am very disappointed in Game Stop. They sent me a disk that did not work. When my daughter got it to college (that is where her wii is located) she could not get it to work. She brought it home today and I took it to Game Stop. They told me they could not replace because I was one day late. No where on my receipt doid it have a last day to return. The girl at store gave me a number to call. I spoke with customer services and I asked to speak with a supervisor. Daniel said that since I wS a day late they could not due anything. I find it hard to believe that Game Stop sent me a dusk that did not work and because I did not check disk in time. One day late that there was absolutely nothing they could do. So I'm out they money I paid for disk $35 plus tax and $7.99 shipping. Because I was one day late. But is ok than an employee did not check to make sure disk worked. I feel thst this is not good business and I'm very disappointed that this is how Game Stop does business. Im also sad that my daughter does not have her gift.

Paulo (Pen Centre GameStop) and Alex (Eastgate GameStop) were collaboratively and enthusiastically able to locate my purchase by searching through their systems in order to better assist me with my exchange. I misplaced my receipt and the Item I purchased was faulty, lacking sustainability. I showed them a screenshot of my dated Interac transaction. With this information alone, they were able to do an exchange. I am overjoyed with the customer service. I became a member will continue to be a loyal and satisfied customer because of these two gentlemen.

Bought a wired xbox controller from them on 12/22/2023 obvious Christmas gift. Item works for approximately 10 minutes at a time. Took it back to Game Stop. Very rude store personnel. Told that the wired controllers usually only work for a short time and that I should purchase a non-wired controller that is made by Microsoft. Would not refund me because I didn't have the box to it. Did I mention Christmas gift? No box. I was also told the these 4th party (PDP) items are "hit or miss" on working. When I mentioned, in front of customers, that you know king sell "hit or miss" disposable type items, that customers need to know this, he told me to leave or he was going to call the police. I called game stop customer service and they would not help. Bottom line. Don't open the packaging and don't use the product. And they obviously know that they sell defective products. Maybe a posted sign stating all Products are considered "Hit or Miss" and do not try to return a defective product, we won't honor our 4th party sales!

On 12/15/23 I ordered a PS5 for my son for Christmas and was advised it would be delivered in 1-5 days. After 6. Days it was not delivered so I checked the tracking number to learn it hadn't even been delivered to the shipper. When I contacted GameStop about it they advised not to worry because it would arrive before Christmas. 2 days before Christmas it still had not been received by the shipper so I contacted them again. They advised it was lost in transit. At this point I had to purchase ANOTHER PS5 from a local store so my son would have a present for Christmas. It took several days of emails back and forth with their foreign customer service to get them to process a refund that they said I should receive in 3-7 business days. Fast forward to January 6,2024 and I still haven't received the refund. I contacted them again and now am being told they will resubmit the refund request and should receive it in 3-5 business days. Do not EVER order anything from this company online.

Waited on hold for 20 mins only to talk with a condescending jerk who audibly laughed at me on the line. He didn't take the time to explain anything to me and talked to me like I was a child. Hopefully this store will go under soon. I know I'm done buying anything from them. I don't care if it's cheaper it's not worth dealing with their $#*!ty customer service reps.

The warranty is practically useless. Just a waste of money as you can do nothing with it. Don't expect a refund because they will refuse to give you one. You'll receive faulty products and expect to spend more money or just deal with it, regardless if you have a warranty or not. It's no wonder this place struggles to stay in business and always has empty parking lots. Honestly, you'd be better off buying from a flea market.

I ordered a quest 3 as a gift from GameStop bc they advertised 1-3 days delivery. As of right now and past this time frame - the shipper still has no received the system from GameStop. The customer service is like non existent. I should have ordered from Amazon. GameStop cannot continue to be allowed to operate this way. They can say shipping is not in their control but if they a promising lead times that THEY themselves are no delivering on bc they do not have the item in stock or aren't staffed appropriately to get these orders out to the shippers - that is on them. And this seems to be happening to most people that ordered from them this holiday season just based on reviews. You guys - DO NOT ORDER FROM GAMESTOP - SHIPPING TAKES WAY LONGER THAN THEY ADVERTISE ON THEIR WEBSITE. Just buy it from Amazon or Best Buy.

GameStop is only good to buy consoles and they can't even do that correctly only reason I don't give them a zero is because of the in-store personal. From now on all my consoles will be brought from Amazon or Walmart I would rather pay more and make sure I get my product.how your system not prepared for the holiday rush that's just stupid and your IT manager and the it company in charge of your servers need to be fired and replaced immediately!

I have spent a lot of money at GameStop with 3 boys. I went online to buy 3 Oculus. I submitted my order and it was declined. However it did take the $900 out of my bank account to hold. When I called customer service crying because I have killed myself working to get this money they were so horrible to me. They told me that they can't help me that my money will go back on my card eventually. They even laughed a little while saying it like it was no big deal and oh my bad. Christmas is in 5 days. I won't have presents for them. It's not funny and it is a big deal. When I asked why take the money and hold it if the transaction was declined. They said I can only buy one system at a time online. I don't think that is true. My business will never come through here again but with it being as big of a company as it is they truly do not care about customers and they don't mind that. Why would they.

I ordered a PS5 digital refurbished online at GameStop.com. Paid for shipping etc. toToday I received my order from Fed-Ex when I picked up the box I heard what sounded like loose pieces inside. Opened it to find that whoever shipped this basically threw a ps5 console, controller and cables in an oversized brown box with no regard for packaging whatsoever. The side panel was busted off, it was dented and scratched to no end as we all know shipping company's don't handle packages like it's their own. Called GameStop customer service asked them like what is this? Make it right! This was a Christmas gift for my son. She said policy says they can't send a replacement till they receive this console and a replacement won't be here in time. Told them just refund my dang money. Received the return label with the refund only to find my shipping won't be refunded. Even after they failed to do what they were paid to do slide shipping they won't even refund that. Worst customer service and will never do business with again. Take your business elsewhere this company doesn't care or have any type of empathy or accountability for their mistakes at the cost of customers money!

Do not spend high dollar at GameStop. The store managers will tell you themselves, their policies can change any time, including their return policy. Policy changes apply to past purchases. You can buy an item while the return policy is 30 days, and the next day the policy can change to 15 days and applies to your purchase without you even knowing. Just plain bad business.

I recently purchased a few items for my brother for Christmas, the items arrived in perfect condition, neatly packaged and quite quickly if I may ad. The service online was awesome and easy to place an order.

I bought a Xbox series s and it ended being broke straight out the package. I understand accidents happened but the people told there was nothing I can do and so I sold it back to them for 80 bucks now if that isn't a robbery I don't know what is.

I made an order from your website, using PayPal. The money was Put on hold from my bank. But I revived no order or confirmation. I start investigating. Your company never completed the transaction, telling me that PayPal denied the charge 3 times. However, the money is still with PayPal, because Game Stop DID NOT submit the charge to PayPal. I found this out on Dec 8. So this morning, Dec 11, I started calling again. I called Game Stop first, spoke to Jose S., explained the situation. Was sent an email, with an order number, to supply to Paypal, saying the payment was rejected by PayPal. With said letter, I called PayPal back, and was informed that the order number did not match their number. Not even the same format. Okay. So PayPal and I did a 3-way call back to game stop. We spoke to Vincent. Vincent then told us that there was a problem with my payment method. Really? Then why did paypal AND my credit card put a hold on the funds, and tie them up so no one could use it? Then he told us it would take 15 days to release the order on your end. So we asked to speak with a supervisor and Vincent then started stone-walling, coming back on line 3 separate times to tell us that no supervisor was available. Then he proceeded to put in the very request that he said only a supervisor could do. He then advised that it would take ANOTHER 3 - 5 business days to just receive an email with a determination of the order cancellation request.

So, you screwed up a $100 dollar order, for a e-gift card, for a game you are taking pre-orders for, that I was trying to send to my son(who lives 3000 miles away) for his birthday, which is today, Dec 11. All my kids(all adults) are frequent Game Stop consumers. They spend hundreds, and in my son's case, probably more than a $1000 a year with your company.

They boycott together. You have lost 5 individual customers because you do not want to take responsibility for your own screwups.

The sad thing is, you're a huge corporation and you don't care.

*PS: Jose S. Gets an atta boy for trying to help. Vincent gets a zero.

To GameStop (GS),

You have lost a customer.

The inability to manage an order from cart to delivery is amazing, which includes making your customer happy when something goes wrong. Shame!

On Dec 4th, I placed an order that was canceled without any notification. Upon reviewing my GS dashboard, I noticed the canceled order and called customer support to figure out why. Upon calling in and dealing with being on hold, customer support proceeded to drop the call and not bother calling back. After proceeding to reach out again and sit on hold, I got customer support (cs) who apologized, provided me a 1x use $5 discount code, and told me to re-issue the order. I proceeded to follow directions and place a new order. After placing the new order, I reviewed the GS dashboard again and noticed no progress had been made on shipping my order at which time I called customer support again. Customer support advised me that the finance dept had an issue with my name being different than my company card and recipient at which time I confirmed it was me and a legit order. I was then told my order would be processed in the next 24 hours. The following day my order was cancelled again.

At this time, I was extremely frustrated and issued a new order using PayPal to get things cleared, but now my promo code was not working and the holiday order had been delayed. Upon calling customer service, the CS rep acknowledged new order had been successfully replaced but would NOT reinstate my $5 discount and/or expedite my shipping. When asked to speak with a manager, I was denied. The response was only, "This case has been closed and no further action can be taken. Can I help you with anything else?" and repeated several times leaving me zero recourse and/or relief.

I manage several ecommerce sites as well as customer service and this is NOT how you treat your customers. Not only have you lost a customer, but I will make sure others are aware of how you treat your customers.

Shame!

All sales final. Saved 5 months to purchase v-bucks for my son. The cards won't link to his account, and the store will not make a exchange, much less a return. So I am out money that will still be in their pocket, but they don't care.

No warning of all sales final. Manager tells me it would be printed on receipt (you know, after the purchase). Not helpful.

I will not shop at GameStop again - EVER.

I visit my local GameStop once a week, have become friends with the workers there, and we sometimes talk for an hour about the company. They say how their store is often stolen from, how the shipping companies sometimes don't pick up packages, higher-ups make bad decisions that customers hate and take their anger out on them. My point is these employees are underpaid, understaffed, work too many hours, and have to deal with so much crap from decisions that are beyond their own. Cut them some slack and be friendly to them, if you are they try to help you out the best they can.

Also, this is from both personal experience and recommendations. Never buy anything online, customer service sucks, and clearance items cannot be returned, so take a good look before purchasing. If you want to buy POP Figures, understand the longer they are in the stores the more damaged they may be/have stickers on them. If you buy the last copy of a NEW game, the case is out on display so they can have a live update to the customers on whether they have the game or not, the game is never played or used, just "gutted" to have a display case (they need to put a clear seal sticker on the "gutted" case when sold). If you complain about a preowned game case being damaged or replaced with the GameStop generic cover art, understand that it was previously owned, so that's why the case my be damaged, or the game was brought in with a lack of a case so they had to create one. Last thing, please make friends with the employees, the nicer you are to them the more they will try to help you, even will give you some of the posters from around the store when taken down.

I payed for my ps5 at 2 in the morning and it said I can pick it up in store next day so I called the store that morning and he said he didn't even see it on his que for pick up... So he says "(Come into the store and I'll call customer service and we'll get this figured out)" So I took an Uber to the store only to find that you guys pre charged my card (Took the funds) but I went to get my system and they said it isn't registering that the funds went through BULL IN A BARN! I was charged told to go to the store and now I'm out of luck!? Where in the payed for what I can't get while it's sitting in front of my face crap in a bag nonsense are you guys pulling!? Give me my system or give me my money back so I can go find one NEVER DOING BIZ WITH YOU FERS AGAIN!