The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
This product has saved my phone twice. Well worth the money and works great! Great quality and looks great!
Gadget guard saved my screen and replaced quickly! Wouldn't have a phone with gadget guard screen protector. Love it.
My screen protector arrived in great condition. I did not have any problems. I broke my other screen protector but gadget guard let me replace it for free.
As a person who stops her phone all the time, the easy replacement process makes it quick and hassle free to replace the screen guard.
Had to get 3 the first month, they all had bubbles and 2 broke easily. Swiping was harder and viewing reduced. Customer service was great but selling junk at a ridiculous price.
Good! Only thing would be if we could order order more than one at time since all two in our family needed a new one and we had to place two different orders.
This is the second time I have had to purchase a replacement protector under the warranty plan (basically just pay for shipping). Both times they arrive quickly and in perfect condition. Super easy install.
Cannot speak highly enough about the product of the company's replacement plan!
Definitely recommend.
Now that I put the new Samsung Galaxy S9+ Curved Tempered Glass Screen Protector on I can't swipe etc. as easily. So, I just took it off and I can swipe just fine.
This company has such a great reputation and they live up to it. Their products are amazing and their warranty is wonderful.
Do not forget to register your purchase. My screen protector cracked and I filled in the request for a replacement screen protector and I received it within 10 days. Bravo!
This Gadgetguard glass screen protector is an essential tool to keep my iPhone safe. It does not impair phone use in any way. Highly recommended. Easy to order new one and received in timely manner.
I had a difficult time installing g my new gadget guard. I couldn't get all the bubbles out. I took it off a couple of times to start over but there are still bubbles under my gadget guard.
You always think buying these things, and their "warranty" is just a way for you to buy their product, but when you need them to replace or fix something they give you the run around and never do anything for you. Not Gadget guard, thankfully just my screen shield shattered, and not my phone, but all I did was go online and say I needed a new screen. The didn't make me answer 50 questions to get it either! I simply clicked on "replace screen shield" and they put it in my cart. I paid $5 for shipping and it came to me. That simple! And the shield probably protected my actual phone screen from shattering. Definitely a happy customer, and have told so many about this awesome product and customer. I will always buy this brand for all of my phones. I'm about to order one for my iPad. Thank you Gadget Guard!
I received my gadgetguard. It fits my phone perfectly. So far I am very satisfied. I would highly recommend this product.
Fast shipping but incorrect item. My original protector was the Black ice and only received the basic one.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.