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Gadget Guard has a rating of 2.68 stars from 1,583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gadget Guard most frequently mention next day, and verizon store problems. Gadget Guard ranks 2nd among Gadgets sites.
This company responds to reviews on average within 3 days
My Gadget Guard screen protector has been a wonderful investment. I have a nice phone case and I take good care of my phone but inevitably over time my phone gets dropped and the screen protector cracks. But my phone itself has never cracked and I'm able to contact Gadget Guard for a replacement and I only have to pay for shipping! Thank you, Gadget Guard for your great product and your wonderful warranty!
Not only does this product not keep it's promises, but the glue damages other areas of your phone. Minor issues are Constant Fingerprints, just shocking and touch sensitivity issues. I wanted my money back $50 and because I bought it at US Cellular, I can only get another liquid Guard, like I really want to do that. There is also a tendency to rip the face off your iPhone. I am sorry it was ever put on and I never had a chance to say otherwise.
Not only does this product not keep it's promises, but the glue damages other areas of your phone. Minor issues are Constant Fingerprints, just shocking and touch sensitivity issues. I wanted my money back $50 and because I bought it at US Cellular, I can only get another liquid Guard, like I really want to do that. There is also a tendency to rip the face off your iPhone. I am sorry it was ever put on and I never had a chance to say otherwise.
Tip for consumers:
No I think anyone that doesn't get the message, there is no hope for, seriously.
Products used:
You can just get more of the junk. It will cost you $5.00 besides. I now don't dare take it off my phone, but at the same time, I can't get the $250 Warrenty and I guess my phone is permanently damaged !!!
Please Beware of the marketing hype promise of $250 and Gadget cost $50 which is so much higher than online or on Amazon. If you see a $50 tag on just one and no lens. Do yourself a favor and RUN!!!
Nice to have a company that stands behind their product. There are quite a few places that have "jumped ship" when it comes to replacing their "life time" warranties.
I have replaced my screen protector 3 or 4 times already and it hasn't been a year yet I understand that it crack when I drop my phone the first time but this time I don't even drop it or remember hit it with anything I was just on my bed playing game then I saw a crack appeared. It nice that you can get another one for free with $10 shipping but if it cracks this easily then it's not worth the price and this is the first time in years that I have to replace this many screen protector
Tip for consumers:
Don’t waste your money on this not worth it get a different screen protector
Products used:
Apple iPhone 15 Plus Tempered Glass Screen
I really enjoy this product. The liquid screen protector is unique and good. Im glad I got this product.
If you were sold on the free warranty replacement it is not free. Goes into your cart at $0.00 then $12.95 is added to ship something that would cost $.70 to mail. You cannot pickup a replacement at the store you initially purchased it from as they like to force you into paying "shipping".
Tip for consumers:
Dirty bait and switch with expensive shipping on free warranty
Products used:
Screen and camera protectors
My Gadget Guard screen protector has been a wonderful investment. I have a nice phone case and I take good care of my phone but inevitably over time my phone gets dropped and the screen protector cracks. But my phone itself has never cracked and I'm able to contact Gadget Guard for a replacement and I only have to pay for shipping! Thank you, Gadget Guard for your great product and your wonderful warranty!
Gadget Guard is a great company and I love their screen protectors. I have used them for 5 years now and have been saved multiple times from a broken screen. Before them, I had replaced three iPhone screens.
When I bought the new iPhone XS MAX, I had to get a new screen protector. I upgraded to the second to the top. It was my fault, but I didn't put the screen protector on correctly. Reaching out to customer service, I let them know my situation and asked if they wouldn't mind taking one for the team and sending me a new one without me paying for shipping and they obliged. I was stoked. When the new one arrived in the mail, it was not the rounded corners as I had previously purchased. I'm not giving them a bad review, because their product works and they did seem to try and make it right. However; I'm not even using the screen that was sent, I'd rather pay for shipping and get the much more upgraded version than one of original models that have sharper edges. It is what it is. Could have been much worse in the long run... Trying to keep thinking optimistically.
I can be pretty rough on my phone, always dropping it. The Gadgetguard has saved my phone screen. This is second one I have ordered in a year.
Love gadget guard. They always replace the screen whenever I need it!
I tend to drop my phone a lot and it cracks the gadget guard but my phone screen is safe!
The content and packaging were perfect, the only concern is about the shipping fees. Even I got the replacement for free but I paid C$ 11 to be delivered.
Screen protector broke in less then 3 days, then they charge you $9.99 to replace their product. They just rip you off on the replacement part cost. They should cover shipping after what they charge for their product
Product does not work, they do not stand by their warranty. STAY AWAY! Live Chat agent just ends the chat without even trying to address the issue
Thank you gadetguard for the quick and prompt service. Guard was successfully installed and it looks GREAT! Thanks again
Because I registered my product as soon as I purchased the product, when the glass broke I was able to ask for Gadget Guard to honor their warranty and they came through like champs.
Registering a screen protector with Gadget Guard is necessary for those that are hard on their mobile devices. It is especially useful for young people that don't realize the full value of taking care of their devices yet. Gadget Guard has saved our phones more than once for each phone! It really is guarding our gadgets!
The replacement program is great, but the screen protector doesn't sit right on the phone. Air bubble doesn't go away on the side.
Couldn't find this in store but had one before worked well! Arrived smashed but they sent a new one right away thank you!
I have always trusted gadget guard screen protection devices for my iPhones. They stand behind their commitment to replace at no charge any time needed. Thanks for your assistance!
Products used:
iPhone 11 screensaver by gadget gaurd
These protect my phone and anytime they get cracked, I just pay the shipping and get a new one. I will use these FOREVER!
After receiving the first one already broken in the mail, I had another one sent to me and this one is perfect. I'm happy with this product.
I purchased the liquid screen protector from gadget guard with a lifetime warranty and a year and 2 months later I dropped my phone and cracked the screen and now they will not stand behind the warranty only offering me a discount code for new product. Do not buy this product it is not worth it. I paid a lot of money for that liquid glass protector and the lifetime warranty for nothing.
Tip for consumers:
Don't bother buying the one with the lifetime warranty because they will not stand behind itDon't bother buying the one with the lifetime warranty because they will not stand behind it
Hi Belinda,
We are sorry that you feel we do not stand behind our warranty. The reason a claim could not be filed is that your guard was not registered. Registration is required for our GuardPlus warranties because we are covering not only the guard but your phone screen as well. Because we are covering the actual phone screen we need the phone information for what is being covered under the warranty.
We do hope you will reconsider the discount code offered once your phone screen has been repaired and our Customer Support Agents would be happy to help register so the same thing does not happen again.
Thank you,
Gadget Guard
This screen protector broke very shortly after I got it. It also chipped the phone screen. I would've just left it as it was not bad at all but figured since I paid $50 for a screen protector with a warranty, I might as well use the warranty. I actually have insurance on the phone too, so my screen was replaced for nothing but now has no screen protector on it. When I submitted a claim to gadget guard to have the screen protector replaced they wouldn't do it. She said "that's not how it works" They only pay for the actual phone screen, which I didn't need paid for. Customer service was rude when I said the product broke and should be replaced under the warranty saying "again, that's not how it works". How stupid. They'll replace your screen up to whatever amount but not the product that was supposed to be protecting the screen.
After my original gadget guard screen protector cracked, ordering a replacement was quick and easy and the replacement arrived within 1 week after paying about $10 for standard shipping.
The process to get a screen protector replacement from Gadgetguard was simple and easy. Have had to request replacements from other companies and it was much more of an ordeal. I appreciated the simplicity and how quickly it arrived. I was not as impressed with the installation process.
The sticky tabs didn't hold the protector long enough for me to get it lined up properly. Otherwise very happy. Thanks!
Gain trust and grow your business with customer reviews.
Hey Kyle,
Thank you for taking the time to leave your review. I was able to find your successful chats with our Customer Support Team and see that they are currently trying to work with you to get your claim approved via email. Please see your email and respond so we can continue to help.
Thank you,
Gadget Guard