business logo of Gadget Guard

Gadget Guard

How would you rate Gadget Guard?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow Charles C.
Unfollow Charles C.
Send Message
Share Review
Report Review

Solid Screen Protection
February 14, 2019

Though the screen can be pretty brittle it does its intended purpose very well. I'm happy with it. This is my third replacement in a year but I upgraded from the AT&T cases to an OtterBox with better shock protection but I feel overall as long as you have a good case for your phone then the screen will perform fine.

Date of experience: February 12, 2019
California
1 review
0 helpful votes
Follow Theresa G.
Unfollow Theresa G.
Send Message
Share Review
Report Review

I ordered a replacement Gadgetguard for my phone. I ordered the wrong one which I discovered within minutes. I was able to do an on-line chat with one of their customer service reps who was able to cancel my order and reorder the correct part within minutes. She was very efficient. Then I received an email that had our entire conversation documented. It was amazing and so easy! I will use them again without hesitation!

Date of experience: June 28, 2019
South Dakota
1 review
0 helpful votes
Follow Bert B.
Unfollow Bert B.
Send Message
Share Review
Report Review

I like being able to browse and understand a product before I buy. Very satisfied with what I bought, and the warranty that Gadget Guard puts behind their products. I've managed to shatter a few of their protectors, but the replacements come out on time, and my phone hasn't lost a screen yet!

Date of experience: September 19, 2018
Idaho
2 reviews
1 helpful vote
Follow Mary R.
Unfollow Mary R.
Send Message
Share Review
Report Review

Worth the investment
August 25, 2018

I bought a GG glass for my iPhone a few months ago. I have since needed a replacement. Luckily I remembered to 'register' it within the 15 days of purchase. I went online, accessed my account and ordered a new glass, paying about $6 for shipping. Installation instructions were simple and effective. I wonder how many replacements I can get (if needed) under my one registration.

Date of experience: August 25, 2018
Pennsylvania
1 review
0 helpful votes
Follow Dave K.
Unfollow Dave K.
Send Message
Share Review
Report Review

Four stars for saving my screen.

One star off for the fact that I still had to pay $5.99 to get the replacement and it took a week to arrive during which my phone screen appeared cracked and, more importantly, was exposed to potentially more damage.

Instead, given the price of this product, I should have been able to go right to the AT&T store, pull up my warranty registered online, have them put on the free replacement immediately, and then GadgetGuard can take their time mailing AT&T the replacement for their inventory.

Date of experience: August 10, 2018
Iowa
1 review
0 helpful votes
Follow Odie L.
Unfollow Odie L.
Send Message
Share Review
Report Review

Product was easy to apply. There was no issue with it but you can't even tell if it's really on there and I guess that's the point. I think I'd feel better if I knew there was something there or a way to tell the new layer of protection had been added. There customer service was awesome. Please be aware though this product cannot be bought on Amazon.com. I found that out the hard way as it is not authorized to be sold there.

Date of experience: September 17, 2019
Texas
1 review
0 helpful votes
Follow William P.
Unfollow William P.
Send Message
Share Review
Report Review

Top corners are not sealing tight. And ends up with air pockets and then it cracks. The cover that came with the package does not cushion the phone for any type of a fall the last time it fell only 2 ft from my hand and it ends up cracking again. I have never had problems with my phone's the past 25 years I know this helps protect the phone but with it constantly cracking I wish I could find a better phone protector to use

Date of experience: July 1, 2018
California
1 review
0 helpful votes
Follow Ceci C.
Unfollow Ceci C.
Send Message
Share Review
Report Review

Honestly I'm not happy; this is the second time I've ordered this item; we bought our cell phones in June this year. This product is a bit cheap; the day after I put it on it got a scratch, it's not that good :(

Date of experience: November 29, 2018
Michigan
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Send Message
Share Review
Report Review

Out of all my screen guards I have never been so dissatisfied. Applied to brand new phone with included template, and the protector would not stick to the screen. Protector is also smaller than the phone it was designed for. Ended up buying one from walmart and it not only applied by just dropping on the screen but has lasted more than 2 days. The replacement protector I got sent to be broke while applying to the phone

Date of experience: October 12, 2019
Illinois
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Send Message
Share Review
Report Review

Gadget Guard FAILED to refund my deductible on a screen that got cracked using their product. I ate that cost, so overall Gadget Guard lacks integrity and then they want me to write a glowing review? Get bent, you owe me $100 of the $200 deductible. That your product works reasonably well is why I continue with it BUT when it fails, as it did you should make good on your contract. I thought about forcing you into Wisconsin small claims court but just didn't want the fuss. This all occurred March 29.

I'd go with another provider unless Gadget Guard makes good on their contract.

Date of experience: August 10, 2018
Texas
1 review
0 helpful votes
Follow D E.
Unfollow D E.
Send Message
Share Review
Report Review

Very helpful
September 8, 2018

When you buy n they put it on your phone in store was only given receipt. Did not know had to register. People at store never tells you only go on line to replace. Gadgetguard was very helpful in the matter. Hopefully I don't have problem with other phone.

Date of experience: September 6, 2018
Georgia
1 review
0 helpful votes
Follow Robin S.
Unfollow Robin S.
Send Message
Share Review
Report Review

Bought through AT&T (they installed it) when I got my new phone. After paying $40 for this thing, it cracked within a month! Sure, they have a warranty... but you have to pay $10 EACH time for "shipping" to get a replacement! The last screen protector I had I paid $10 for and it lasted the 3 years that I had my phone! My phone was in perfect condition! I am not happy with this product and will never buy one again.

Date of experience: October 8, 2018
Wyoming
1 review
0 helpful votes
Follow randy r.
Unfollow randy r.
Send Message
Share Review
Report Review

I have been sent 2 replacement phones, both are bad, both echos in other persons phone when connected, even did on a land line. Sent phone back and was told i would be credited the $60 back into my account. Still waiting as phone has been sent back thru FedEx on Dec 22. Phone was supposed to be factory refurbished, apparently did not do a complete inspection, one of the phones would not hook up to WiFi.
Not a happy camper.

Date of experience: December 28, 2018
Florida
1 review
0 helpful votes
Follow Brenna S.
Unfollow Brenna S.
Send Message
Share Review
Report Review

Love the company
August 24, 2019

I was a bit skeptical about spending the money on the gadget guard for my phone. But let me assure you it is definitely money well spent. If it breaks, no big deal just spend shipping and you have a new one. Way less expensive than buying a new phone. I have had my phone for over two years and because of the screen protector my phone looks brand new! Will always go to gadget guard over any other phone screen protector company

Date of experience: August 22, 2019
Ohio
1 review
0 helpful votes
Follow Ron S.
Unfollow Ron S.
Send Message
Share Review
Report Review

Overall experience
January 11, 2021

Good product. Good interaction with customer service. Weak on informing of shipping status and I never was able to apply thr 30% discount code and I paid full retail of $39.95. You are close in being a really good company. Thank you

Date of experience: January 10, 2021
Texas
1 review
0 helpful votes
Follow Katharine N.
Unfollow Katharine N.
Send Message
Share Review
Report Review

I bought my first gadget guard tampered glass protector a few months ago. I have 2 Samsung Galaxy S8+. I have had to replace 4 screens after the original 2. They dont stay attached and the last one I received was broken.

Date of experience: July 8, 2018
Carole D.
Belgium
2 reviews
0 helpful votes
Follow Carole D.
Unfollow Carole D.
Send Message
Share Review
Report Review

Replacement
October 15, 2019

Replacement screen was speedy in ordering and shipping. Only problem is it doesn't fit my phone as I have an 8 plus and the one sent fits a smaller phone. Would be thrilled if you could send me an 8 plus screen.

Date of experience: October 14, 2019
Texas
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Send Message
Share Review
Report Review

The glass cover broke pretty easily which was frustrating for something so expensive. And to pay $6 for a replacement (shipping) seems unfair because I doubt your cost of each glass is even $1. So feels like a bit of a sham.

Date of experience: July 24, 2018
New Jersey
1 review
0 helpful votes
Follow Ryan H.
Unfollow Ryan H.
Send Message
Share Review
Report Review

I have had to replace my screen guard 3-4 times in the last 3 years. It is nice that the company has a (phone)life guarantee... but after having to pay shipping every time ends up costly. Especially that it has gone up $2 since my last replacement. In my experience, shipping should be free since I have now paid nearly $30 in replacement fees. I am careful with my phone. Not sure why the guard always seems to crack. It is a way to continue to make more money? If it cracks once more, I am done.

Date of experience: July 21, 2019
Oregon
1 review
0 helpful votes
Follow Tyne R.
Unfollow Tyne R.
Send Message
Share Review
Report Review

It's been good.
March 4, 2019

I didn't expect application to be so difficult. I've applied iPhone screen protectors before but this was completely different since this is my curved screen with the Samsung Note 9. I ended up needing a second one because of the complete disaster of the first time where I ended up breaking the protector. But second time around was good and I'm happy with my purchase. I also have peace of mind if my actual phone screen breaks. The insurance promise and the life time warranty of the black ice plus is relieving.

Date of experience: March 3, 2019

Overview

Gadget Guard has a rating of 2.7 stars from 1,584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gadget Guard most frequently mention next day and verizon store. Gadget Guard ranks 6th among Gadgets sites.

service
43
value
44
shipping
40
returns
31
quality
41
This company does not typically respond to reviews