The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Gadgetguard has been the best product I have purchased. I would not consider another screen saver product. I am a 100% happy customer both with product and warranty. Tempered glass protector saved my screen twice in 6 years.
About 9 months after getting a new phone and Gadgetguard protector - I dropped my phone squarely on the screen. This drop will have definitely broken the phone's screen but only cracked the Guard. A few days later, I had a replacement in hand. This system works plain and simple.
Although my replacement guard came quickly, it was the wrong size. I registered an iPhone8+ but received a guard for a 6s/7/8.
The first one was awesome, the replacement, I don't know what happened. We had it put on, about a week ago, the phone is now cracked, and the screen proctor is not sticking... However, it has been one of the best screen proctors that we have used.
Not even a week that I received my new screen protector and again it cracked! Can I get send a new one please!?
Awesome I love that this covers keep coming when you crack one it's an awesome warrantee. I've dropped my phone many of times and it never cracked screen and it protects it really well.
Tend to be clumsy and drop the phone... a lot. Always able to get a new guard quickly and hassle free. Well worth the initial investment Thanks!
Great guarantee with this great product. Saved my phone. Well worth the cost. Easy to file claim online.
Saved my phone from damage. If I need another one I will order from gadget guard again. Haven't replaced it yet.
I was completely satisfied with the service that I received from Gadgetguard. I had my phone over two and a half years with a Gadgetguard protector installed at purchase. I had no trouble getting a replacement cover at no cost.
I have always appreciated the Customer Service I have received from Gadget Guard. I am not sure if it is the phones we have purchased this year but I have had more problems with screen protectors in the last 6 months than I have had in the last several years. My daughter received screen protector and it will not seal all the way. This is the best they could get it.
I had dropped my iphone and it chipped two of the sides, but my Gadget guard saved me. I requested a replacement and they shipped it back straight away. I went to AT&T store and they put it back on. No problems.
I received my gadgetguard! Thank you so much. I can't wait to use it.
I love gadgetguard! Thank you
Received my free replacement screen saver. It's so nice not having to review my phone through cracks anylonger.
Still the best price around. We couldn't be happier with the service! We have saved well over 100 dollars on my wife's screen protector.
I'm so happy that I had my gagetguard cover. It saved my phone when I dropped it. Always nice to know I can get the cover replaced because of an awesome warranty. Your cover saved me a lot of money. Thank you.
Delivery was very fast and I had no problems with the screen protector so far. The first of these screen protectors I bought when I purchased my phone and it lasted over a year even with my clumsiness.
Quick and easy installation and very good protection for my phone. Delivery was fast and very reliable
This is the best screen protector i have ever purchased. Amazing quality and a great service to have with how expensive phones are it is well worth the price.
But I did receive the order, thank you. And i already know that it's a good product because the protector on my phone is the same as the one I ordered. So this is why I'm giving it 5 stars.
Answer: Yes. I just replaced mine, for free and free shipping too. The replacement arrived broken so I reached out to Gadget Guard and they sent ANOTHER replacement for the replacement completely for free with zero hassle. As long as you register your original purchased protector screen within the time frame allotted they will replace them for free. Definitely worth the initial investment. Their customer service has been really helpful and quick in my personal experience. I will continue to do business with them.
Answer: Hi John, We are sorry for the trouble you are having with registering your guard. We would love to help with that! Please send a picture of the purchase receipt to support@gadgetguard.com and our Customer Support Team would be happy to help get this taken care of for you. We look forward to hearing from you. Thank you, Gadget Guard
Answer: Hi Farhad! We are certainly happy to help! Due to the privacy afforded on this review site, we are unable to see your specific information. I am concerned if you have sent 3 emails and we have not responded! We strive to respond as quickly as possible, but never longer than 2 business days. Please make sure you are emailing us at support@gadgetguard.com. Our Customer Support Team will be happy to help! Thanks, Gadget Guard
Answer: Legit company, they honored the lifetime warranty and replaced my screen protector with a new one for no charge.