Gadget Guard Reviews Summary
The company has garnered mixed feedback regarding its products and customer service. On the positive side, some customers appreciate the effectiveness of the screen protectors and the helpfulness of customer support when addressing claims. However, significant concerns arise over product durability, with many users reporting frequent cracking and issues with the warranty process. Complaints about shipping costs for replacements and perceived inadequacies in customer service are prevalent, suggesting a need for improvement in these areas. Overall, while some customers express satisfaction, many feel let down by product performance and support, indicating room for enhancement in both quality and service.
This summary is generated by AI, based on text from customer reviews
Would recommend to anyone. Using it on an iPhone X and my wife has it on the iPhone 8+ or 7+ we both broke our Gadetguards and needed replacements. They came faster than expected and we installed ourselves. Both of us are very happy with the results so far.
This is my first encounter with gadget guard; I've used several other tempered glass services before but upon the purchase of a new phone, the AT&T store talked me into this brand. Less than a week on my phone, the edge of the glass developed a small chip. This happened while o was standing in the bathroom doing my makeup... no major drops, bumps, falls... just the phone slipping out of my hand 3 inches above the counter top and the glass broke. Glad it was there Incase my phone glass could've broke but I also feel like it really shouldn't have chipped from such a small encounter. Anyways, ordered replacement immediately on 10/15/18, and received it 10/27/18. Slowest delivery of all the services I've used which is pretty annoying because everyone know the screen protector continues to crack over time, thus making my phone screen more vulnerable. Not impressed, and disappointed in multiple things with my first use of this screen protector.
My first on got a number of cracks on the edge from just being in my pocket. The replacement (paid $10 for shipping!) keeps coming up on one side. If I can get it to stay down and stop cracking on the edges, l'd be happy.
We'll see if this one last longer than a month, before breaking like the last one.
I'm not sure why I had to pay shipping if your product is supposed to be as reliable as you claim.
Our daughters screen saver was cracked in several places. Gadget guard replaced it no question asked!
Great product! Grateful for this warranty!
Thankful it's just been my screen protector and not my actual phone screen that's cracked! $6 is a tremendous difference than $200 to repair a screen!
I had the product on my phone for about a year and after it shattered, I replaced it with the warranty. No complaints.
Very Fast delivery. Easy process of ordering the replacement, good quality and easy to apply for the inexperienced person.
While I really appreciate the ability to have the gadget guard replaced, which I recently did and that process was seamless, I don't like that the guard does not cover the home button. That was the part that cracked on my phone within 3 weeks of purchasing the new phone and gadget guard, so the only part that isn't covered by this piece either physically or by warrenty. I can't speak to the process of this company paying for a screen to be fixed since as far as I knew my broken piece is not covered. Also, shortly after the phone broke, I sent an email specifically asking if the warranty would cover the home button being replaced (I finally found out that with an iphone 8 the whole screen had to be replaced due to the home button being connected to a circuit board, I believe) and I only received a standard reply email with instructions on how to file a claim. I didn't end up filing because I didn't get a straight answer and I needed my phone fixed as soon as possible. Due to this situation as well as the additional reviews on the product I will be looking for a different type of protection for my phone. These phones have become extremely expensive for an item that is used so often and had a higher likelihood of incurring damage.
Quick and easy replacement that was delivered on time. Nice that I can keep getting more...
Not happy with this product. I'm going to keep ordering replacements until I find something better. The brand Verizon used to sell was so much better, no idea why they're offering this overpriced option now instead.
Probably protects the screen but the actual product breaks way to easy. After installing the cover within the first week cracks in the product appeared without dropping or rough handling. Yes my phone did not crack but it would not have as the phone was never mis handled. I am sure I'm not the only one as my wife's brand new cover did the same. For 40 dollars it should be more reliable.
Dont change a thing, You guys are doing great. I will continue to be doing business with you for S8+.
Thanks again
Replacement warranty service was amazing and Gadget Guard kept my screen safe. Arrived quickly and with no cost other than shipping. Thank you!
I like that it protects my S9+, but my 3rd guard? The 1st one, I understand cause I did drop the phone but the last 2 times, I don't know why I'm getting hairline breaks which spiders.
Awesome product, great customer service, would highly recommend this product to my friends and family
All was done as stated, very well done. Was done in a timely matter. Happy with the product. Hope the replacement is as good as the first one.
Ive ordered alot from gadget guard. If i have had any problems, they were very friendly and helpful and took care of it right away. :)
I received my guard. Put it on and 2 days later, I already have a chip/crack in it. I'm not rough with my phone either.
This is the best screen protector I've used. I don't even notice it's on my phone until I drop it and the only thing to crack is the protector. Super simple warranty replacement, too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members